Mark Christopher Auto Center - Service Center

Poor communication within service rep and people receiving your vehicle. Transmission filter not changed with the fluid and filter not in stock. receiving your vehicle. Transmission filter not changed with the fluid and filter not in stock. More

Loyal customer of Mark Christopher for many years. I receive personalized service that I trust, and will continue to use and promote their services receive personalized service that I trust, and will continue to use and promote their services More

They were quick to get in for service did a good job completed everything. My only issue was it was not clear where to go to find the service center was at the old entrance where all the service signs completed everything. My only issue was it was not clear where to go to find the service center was at the old entrance where all the service signs are More

The service is always complete and excellent.Both Nebu & The service is always complete and excellent. Both Nebu & Larry Lee were efficient & followed through with all details necessary to get my serviced. The service is always complete and excellent. Both Nebu & Larry Lee were efficient & followed through with all details necessary to get my serviced. Completed tasks with satisfactory results are the reasons I drive from Central Los Angeles to Ontario to get my car serviced at Mark Christopher. Thank you for the exceptional service my car recieves. I always leave I have been well taken care of. Tina Martinez More

The first employees we interacted with were friendly and helpful. Our designated service manager was at lunch, so others met us and directed us to the waiting area. However, when we asked they were unable helpful. Our designated service manager was at lunch, so others met us and directed us to the waiting area. However, when we asked they were unable to answer how long the service would take so we had no idea what to expect. We confirmed that we would wait in the waiting area. After two hours had gone by we inquired and found out the service had finished about 45 minutes prior. We had been waiting across the way the whole time, and at least two employees knew we were waiting. The representative service manager said he left a voicemail but we didn’t know that because we were on the phone with other parties killing what seemed to be an inordinate amount of time for an oil change. It is unacceptable to not give an approximation of how long service will take for this very reason, so we can inquire when too much time has passed. It is an unacceptable waste of our time not to walk across the way or send a runner to find and advise the people who confirm they are waiting. Poor customer service. More

So happy I brought by car. So informative and friendly More

Good customer Service The service Manager Matt and Eric , we’re very helpful to me and my needs. I would definitely come back… we’re very helpful to me and my needs. I would definitely come back… More

Friendly and service-minded advisors. I was satisfied with the visit. MCAC is a volume seller and therefore they are volume maintenance operation too. They do their best with the circumstances. with the visit. MCAC is a volume seller and therefore they are volume maintenance operation too. They do their best with the circumstances. More

Fast and quick! Had me outta there in no timeFriendly Fast and quick! Had me outta there in no time Friendly rep too Fast and quick! Had me outta there in no time Friendly rep too More

In April 2019 I purchased a new 2018 Silverado pick up truck from Sierra Chevrolet. I absolutely love my truck but we had our first need to go in for a repair. Sierra Chevrolet was further from my house s truck from Sierra Chevrolet. I absolutely love my truck but we had our first need to go in for a repair. Sierra Chevrolet was further from my house so I decided to go to Mark Christopher Chevrolet. I own my own business and my truck is essential to running my business. I keep my work generator in the back of my truck as well. On Monday, June 21, I was driving home from work when my check engine light, ABS light, traction control light all started flashing. Everything seem to be running OK, so I pulled over to check the OnStar diagnostic report. It said to get my truck in for service within the next seven days. I was able to schedule an appointment for the 22nd at 8:50 in the morning through the app. Upon dropping off the truck I could tell they were really busy. It took about 15 minutes for me to get greeted by a service representative. He took my information went inside and then came back saying he couldn’t find my appointment. I assured him I had a text message, and a screenshot and an email confirming my appointment. He told me he would get it in anyways. He told me to give them a few hours to get it diagnosed and then he would contact me. He finally called me at 3:13 PM that day. He told me it was a coil and they had to do further testing to figure out which one. He also assured me that the other things were just because of the coil problem and there was nothing wrong with my brake system or traction control. He finally called me back at 4:54 saying they needed it overnight. Upon dropping it off I had told him that I needed this truck to work as it was essential for my business. I also told him I had a very expensive piece of equipment, my generator, in the back.He had assured me it would be safe behind locked gates. I told him I could reschedule the following day of work appointments, Wednesday the 23rd, but after that I couldn’t. I had asked if they couldn’t figure out which coil if we could just replace them all. He said that is exactly what he was going to recommend. So I rescheduled another day of work, irritating quite a few of my clients. On Wednesday the 23rd I did not hear from him so at 3:31 PM I gave him a call. The phone picked up I could hear background noise and then the line was disconnected. I waited a minute and called him back again. He answered and then told me he had left a voicemail hours earlier. I told him I had stayed at home with both my personal cell phone and work cell phone sitting right there and never had a missed call or voicemail from him. He told me they still couldn’t figure out which coil it was and would need it for another day he also said something about a technician driving my truck home so that maybe then they could get the error code to read again. I asked him why we couldn’t replace all the coils like we had discussed. He replied with something to the effect of because maybe it’s not a coil problem. He said if not the coils in it would be the ECM. I then asked well if we replaced all the coils and then I got the same error again wouldn’t it then be that it is the ECM? He brushed me off. I truly felt this whole conversation he was condescending and talking down to me. I don’t know if he was just having a bad day or if you felt it was because I was a woman he needed to talk to me like I was a complete idiot. I told him he’s wasted enough of my time cost me two days of work and I would just come pick up my truck and pay $155 fee for absolutely no reason. I could’ve taken my truck to O’Reilly auto parts or AutoZone and have the code red for free and gotten the same information. I don’t know if they simply got busy and forgot about my truck that day and he was lying to cover it up. I do not feel as if I could trust anything he said as he had already lied about calling and leaving a voicemail. I went back and double checked all my phones and no missed call nor voicemail was ever received from him on that day. Absolutely disgusted and disappointed with this “service” and waste of money and time. I should’ve just taken it to regular mechanic instead of a dealership to begin. Also the invoice stated it was coil number three and that they had swapped it with coil number one. So I don’t understand how he could say they don’t know which coil it was. Also the cover to my truck bed was partially unlatched. I know for a fact it was secured upon drop off because like I said, I have a generator back there that I make sure to keep secure at all times. There’s absolutely no reason why anybody from the dealership would need to look in the back of my truck. More