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Mark Christopher Auto Center - Service Center

Ontario, CA

4.2
6,193 Reviews

6,193 Reviews of Mark Christopher Auto Center - Service Center

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August 31, 2024

The service provided is top notch beginning with the service writer, Chelsea Jose. She has been successful in every way meeting my needs for my Blackwing. The shop has also performed well in maintaini More

by MICHAEL@MICHAELTBENNETT.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chelsea Jose
Sep 03, 2024 -

Mark Christopher Auto Center responded

Thank you, Michael! We're thrilled to hear that you had a top-notch experience with us at Mark Christopher Auto Center. We're especially glad that Chelsea was able to meet your needs for your Blackwing and that our team has performed well in maintaining your vehicle. Your satisfaction means a lot to us! We look forward to serving you again in the future. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

August 31, 2024

Thank so much Chelsea for great customer service! ! Very helpful and informative. Best customer service!!! More

by disney7227.dm@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chelsea
Sep 03, 2024 -

Mark Christopher Auto Center responded

Thank you so much for your wonderful review! We truly appreciate your kind words about Chelsea and the great customer service you received at Mark Christopher Auto Center. It’s our goal to provide helpful and informative service to all our customers. We look forward to seeing you again soon! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

August 30, 2024

Waited 5 hrs to get service when I made the appt on line, I marked that I would be waiting. Very disappointing. For the first visit, not a good start More

by sonya.d123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Polytarhos
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 03, 2024 -

Mark Christopher Auto Center responded

Hi Sonya, Thank you for your feedback. We understand your frustration with the long wait time during your first visit with us. At Mark Christopher Auto Center, we strive to provide efficient service for all our customers, and your experience is very important to us. Please contact us directly so we can make this right and improve your future visits. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

August 30, 2024

Great customer service, very Professional and lets you know what’s being done upfront . Scheduled my appointment as soon as possible. More

by rosettasimon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 03, 2024 -

Mark Christopher Auto Center responded

Thank you so much for your wonderful review! We truly appreciate your kind words about the customer service at Mark Christopher Auto Center. It's great to hear that you found our team professional and transparent about the services. We're glad we could accommodate your appointment efficiently. We look forward to seeing you again soon! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

August 30, 2024

Chelsea was very helpful and accommodating. She was accessible when questions would come up. Repair was done in a timely and professional manner. More

by KENDUNCAN55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 03, 2024 -

Mark Christopher Auto Center responded

Thank you, Ken, for your wonderful review! We appreciate your kind words about our team, especially Chelsea's helpfulness and accessibility. It's great to hear that your repair was done in a timely and professional manner. We strive to provide the best service at Mark Christopher Auto Center and look forward to assisting you again! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

August 30, 2024

The service was awesome and they were very professional. The only issue was with the rental car service but that has nothing to do with the dealership. More

by stuart_dedman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 03, 2024 -

Mark Christopher Auto Center responded

Thank you for your feedback, Stuart! We're thrilled to hear that you found the service at Mark Christopher Auto Center to be awesome and professional. We understand that issues with the rental car service can be frustrating, but we're glad to know it didn't impact your experience with us directly. We appreciate your understanding and hope to serve you again in the future! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

August 29, 2024

Dario was incredibly helpful and attentive. He called daily with updates and provided me with top-notch service. Your courtesy car staff was also very helpful. Jeff Rizzi treated me with red c More

by Kevin Webb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dario Gomez
Aug 30, 2024 -

Mark Christopher Auto Center responded

Thank you, Kevin, for your wonderful review! I'm thrilled to hear that you received such attentive service from our team. At Mark Christopher Auto Center, I strive to provide top-notch care and updates throughout your experience. I appreciate your kind words and hope to see you again soon! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

August 29, 2024

very good dealer for buying and service . the people working there are very professional and easy to work with. More

by db40cal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Hess
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2024 -

Mark Christopher Auto Center responded

Thank you for your wonderful review! I'm thrilled to hear that you had such a positive experience with both the purchasing and service aspects at Mark Christopher Auto Center. Our team prides itself on being professional and approachable, and it's great to know that it showed during your visit. I look forward to serving you again in the future! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

August 28, 2024

Very helpful,very polite great service super fast , friendly answer all of my questions and explained all my concerns. More

by ivette1865
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2024 -

Mark Christopher Auto Center responded

Thank you for your wonderful review! I'm thrilled to hear that you had a great experience with us at Mark Christopher Auto Center. It’s our goal to provide helpful and friendly service, and I'm glad we could address all your questions and concerns. I look forward to seeing you again soon! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

August 28, 2024

I was very satisfied with the service. as always, Avo is very thorough and and helpful. More

by Johnl15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Avo Injian
Aug 29, 2024 -

Mark Christopher Auto Center responded

Thank you for your kind words! I truly appreciate your feedback and I am thrilled to hear that you were very satisfied with the service at Mark Christopher Auto Center. Avo embodies the thoroughness and helpfulness I strive for, and I'm glad he made a positive impact during your visit. I look forward to serving you again in the future! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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