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Mark Christopher Auto Center - Service Center

Ontario, CA

4.2
6,193 Reviews

6,193 Reviews of Mark Christopher Auto Center - Service Center

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July 02, 2021

Juan was a true professional when explaining the service I was going to receive, he diligently took the time to call me and let me know that everything went great with the service, he shows true care and co More

by pj.64.lopez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Fletes
Jul 02, 2021 -

Mark Christopher Auto Center responded

I sincerely thank you for going out of your way to write this review about our dealership. We are dedicated to providing each and every customer with a comfortable and professional service experience. Your feedback is a testimony that our dedication has really paid off. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 02, 2021

Was great but I waited way too long. Almost 4 hours with an appointment. More

by RAYSDUP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julie Gomez
Jul 02, 2021 -

Mark Christopher Auto Center responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 02, 2021

I had a noise coming from my Chevy Tahoe. Mark Christopher auto center diagnosed the problem and fixed it and kept my car an extra day to be certain it was fixed. I haven't heard any problems sinc More

by quinsa20
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Jul 06, 2021 -

Mark Christopher Auto Center responded

Thank you for leaving us this great review! We are glad we could get your car all fixed up and back on the road in no time. If there is anything else we can do for you please feel free to pay us another visit. Take care! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 02, 2021

On schedule and courteous. Everyone polite and friendly. Will go back. More

by Calhounfamily
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Jul 06, 2021 -

Mark Christopher Auto Center responded

We appreciate the kind words. We look forward to seeing you again in the future! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 01, 2021

Very friendly and helpful. Car delivered as promised. Thank you More

by llanin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julie
Jul 01, 2021 -

llanin responded

Very friendly and helpful. Car delivered as promised.

Jul 02, 2021 -

Mark Christopher Auto Center responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 01, 2021

Very pleased with service on our 2014 CT S , went for oil change and tire rotation and didn’t have an appointment and waited only 2 hours More

by karencc58.delgado
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan F
Jul 02, 2021 -

Mark Christopher Auto Center responded

Karen, thank you for writing such a great review about our dealership! We appreciate the feedback and are pleased that your service experience was so positive. We always do our best to make sure all of our customers leave completely satisfied with the maintenance work performed on their vehicle. We look forward to seeing you again. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 01, 2021

This dealership is accommodating to my service needs and also makes the wait comfortable with friendly customer service. There is good seating inside and outside. More

by friqi3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Avo Injian
Jul 02, 2021 -

Mark Christopher Auto Center responded

Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit at our dealership. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 01, 2021

I was happy with the work that was done and completed when I was told. Julie was very good to deal with and kept me updated me with the status. More

by James.Cowen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julie Escobar
Jul 02, 2021 -

Mark Christopher Auto Center responded

Thanks for the kudos. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 01, 2021

Jackie my advisor went for a vacation, my RV with them for 3 weeks, called for just an update. No one answers the phone. No one gives me update. Called numerous times no return call, called supervisor and More

by jc.precision
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jackie and Rey from services
Jul 01, 2021 -

jc.precision responded

This place are bad with communication, I know work can be busy but when customer calls and ask for An update everyday. Respect and call back, called 3 different days and no call back, that’s a joke!

July 01, 2021

Very respectful and professional staff, fast service got the job done in little amount of time. More

by Karen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose, Policarpo
Jul 02, 2021 -

Mark Christopher Auto Center responded

Karen, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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