Mark Christopher Auto Center - Service Center

Covid is over. The service department needs to be open on the weekends so they don’t tie vehicles up and leave their customers without a car for 4-5 days. I had my truck there at 7:30am on a Friday and got a the weekends so they don’t tie vehicles up and leave their customers without a car for 4-5 days. I had my truck there at 7:30am on a Friday and got a call at 3:30pm saying it wasn’t ready. So I’m stuck without a car all weekend (4th of July weekend). I was told my extended warranty expired 6-12 months ago when I was there for some kind of service. I paid out of pocket for a few repairs. The extended warranty expires from the date of your contract not from when they vehicle is manufactured. I knew it sounded incorrect but when you’re at the dealership and they say you need this, this, and this done you’re basically at their mercy and you just do it (and pay for it). Long story short I got my extended warranty out and took it down to the service department and showed them they were wrong on the date/mileage expiration. But I’m out of however much money I paid out of pocket for things that were actually covered. Definitely dissatisfied with the service department. My family has purchased 3 vehicles from Mark Christopher in the last 5 years, one of which we paid $70,000 cash. I would think we would get treated a little better. I plan on going somewhere else for service to my vehicles from now on. More

I have only good things to say about your service advisors Nobu especially and Dario both very professional very courteous and I appreciate their work advisors Nobu especially and Dario both very professional very courteous and I appreciate their work More

Not complete the service request when I have my car did not pull the plastic and the paper and the floor of the car the sign with the number of the service they are did the rotation by car give me a messag not pull the plastic and the paper and the floor of the car the sign with the number of the service they are did the rotation by car give me a message did not read the tires More

Love their customer service in the service department, great quality of work and never have any issues with them. Love their work take my Cartier because of that great quality of work and never have any issues with them. Love their work take my Cartier because of that More

Ray Peters in Service was amazing! We were on vacation in CA when our seat belt broke. We needed to drive safely back to AZ and Ray Peters made that happen! He was professional, smart, kind, and a man of his CA when our seat belt broke. We needed to drive safely back to AZ and Ray Peters made that happen! He was professional, smart, kind, and a man of his word. He got us in and out on the road quickly with a new seat belt and even helped with road directions. Cannot say enough good things about and thank yous to Ray. Also a big thank you to the mechanic who installed the new latch!! More

Service rep did a great job and was very attentive. She kept me updated on my vehicle. Great job! She deserves a raise or a bonus. kept me updated on my vehicle. Great job! She deserves a raise or a bonus. More

The technicians are extremely sloppy and careless. Paint on roof of my 2019 suburban was bubbling, when they repaired it they broke the rack. Took it back and they fixed tab, but left gap between roof and r on roof of my 2019 suburban was bubbling, when they repaired it they broke the rack. Took it back and they fixed tab, but left gap between roof and rack. An extreme inconvenience to keep needed to go back for their lack of effort. They have left greasy rags in my car, glove box open and lug nut tool not put back, back window open, oil splatters, and grease in car. More

As for as the service I received on my car it was excellent, but the customer service from the assistant Ray Peters was not welcoming, pleasant or professional at all. I’m not sure why I received suc excellent, but the customer service from the assistant Ray Peters was not welcoming, pleasant or professional at all. I’m not sure why I received such an attitude but in the future I will not want to encounter him again. More

Great service. Like always. Nobuyoshi is always helpful, courteous and knowledgeable. Mark Christopher has been taking care of my car since I bought it from them and I very pleased. courteous and knowledgeable. Mark Christopher has been taking care of my car since I bought it from them and I very pleased. More

Good service and price, but please bring back carwash and courtesy vans so we don't waste our time in lounge and no water for your guest. courtesy vans so we don't waste our time in lounge and no water for your guest. More