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Mark Christopher Auto Center - Service Center

Ontario, CA

4.2
6,011 Reviews

6,011 Reviews of Mark Christopher Auto Center - Service Center

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April 07, 2024

After three days three days, the dealership was unable to find a part for the 2008 SRX air conditioner system. Problem never solved. More

by nruddock
Workmanship
Recommend Dealer
No
Employees Worked With
DARIO GOMEZ
Apr 09, 2024 -

Mark Christopher Auto Center responded

Thank you for sharing your experience with us. We strive to ensure an excellent experience and want to learn more about what took place. Please contact me at your convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

Apr 09, 2024 -

Mark Christopher Auto Center responded

We’d like to thank you for sharing details of your recent experience at our dealership. Above and beyond customer service is what we strive for daily with our customers. Please contact me at your earliest convenience so we can discuss your experience in more detail. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

April 07, 2024

Went in for normal service. Car was done when promised. Washed and detailed. Looked brand new again. Service man, Rigo, was amazing. Won’t go anywhere else. More

by KELZBENZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rigo
Apr 09, 2024 -

Mark Christopher Auto Center responded

Thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

April 07, 2024

The service department is great. Always pleasant. Easy to get appointments. Very friendly. On time. 5 of of 5! More

by jeff@langloiscompany.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 09, 2024 -

Mark Christopher Auto Center responded

Thank you for your outstanding rating of our service department, Jeff. We appreciate the opportunity to service your vehicle and look forward to doing so in the future. Thanks for taking the time to write this review! Lloyd Beardsley General Manager lbeardsley@markchristopher.com

April 03, 2024

When it comes to my LYRIQ they roll the red carpet. When it comes to my CT6 they don’t care and my car still has issues and I am still waiting for a loaner More

by boxer3rd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nobu
Apr 05, 2024 -

Mark Christopher Auto Center responded

I appreciate you taking the time to share your experience with our service department. Here at Mark Christopher Auto Center, we like to ensure that each and every vehicle is given the utmost attention to detail. I would like to speak to you about your experience, please feel free to reach out to me at any time. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

April 03, 2024

Everyone I worked with was very professional, courteous, and friendly. They all listened to my concerns and I was very pleased with the results. More

by rjgylfie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Polytarhos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 05, 2024 -

Mark Christopher Auto Center responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and I am glad that our team made such a great impression on you. Lloyd Beardsley General Manager lbeardsley@markchristopher.com

April 03, 2024

I normally do not leave reviews as they are subject to too many variables. What could be good one day could be a miss on another. But I must share my experience about our recent service on our 2018 GM More

by LC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Hess
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vincenzo Catalano
Apr 05, 2024 -

Mark Christopher Auto Center responded

Thanks for the kudos! It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

April 02, 2024

Excellent service and communication from the service department. Very professional attitude and a pleasant experience. More

by tcasey0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie
Apr 04, 2024 -

Mark Christopher Auto Center responded

Thank you for your outstanding rating of our service department, Casey. We appreciate the opportunity to service your vehicle and look forward to doing so in the future. Thanks for taking the time to write this review! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

April 01, 2024

Anthony took care of my service request very well and will look for him again on my next service. More

by PSACHSE69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Lopez
Apr 03, 2024 -

Mark Christopher Auto Center responded

I am pleased to hear that Anthony took care of you and that everything went very smoothly. We hope to see you again in the future. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 31, 2024

I think is the best dealer I been to so professional and helpful thanks for your service. More

by ese49deluxe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Hess
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 02, 2024 -

Mark Christopher Auto Center responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Lloyd Beardsley General Manager lbeardsley@markchristopher.com

March 30, 2024

Bought a used pick up truck my tail light was completely out when I brought it home and the alignment is off makes me wonder if the truck was ever inspected. I called and they said to bring t it back,kinda More

by brandob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jason Ho
3.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2024 -

Mark Christopher Auto Center responded

Thank you for sharing this feedback. Our goal here at Mark Christopher Auto Center is to make sure every customer drives off our lot with a positive experience. I would love the opportunity to speak with you regarding this matter. Please contact me at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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