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Mark Christopher Auto Center - Service Center

Ontario, CA

4.2
6,192 Reviews

6,192 Reviews of Mark Christopher Auto Center - Service Center

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July 22, 2021

Great service and friendly people in all departments prompt and knowledgeable in all aspects of service. Great with customers family friendly and would recommend this dealership to friends and family. More

by Frank
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Jul 27, 2021 -

Mark Christopher Auto Center responded

Frank, we are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 22, 2021

My order was handled perfectly when resolving that current in stock inventory wouldn’t fit my truck, corrected with a specific order my truck bed More

by roguestar7xc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jackie, Matt Torres
Jul 27, 2021 -

Mark Christopher Auto Center responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 21, 2021

The great service and respect Mr Ray Peters shows to his customers is the #1 reason why I keep going back. Mr Peters is a great asset to the GM family and could teach others how to talk/relate to different More

by GRAHLDAWG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ray Peters
Jul 27, 2021 -

Mark Christopher Auto Center responded

Thank you for reaching out to us and letting us know about your recent visit. We appreciate everything Ray does for Mark Christopher Auto Center and our customers. Hope to see you again soon! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 21, 2021

All is well except for the phone system, needs improvement, hard to get through to a live person, Jackey in service was of great help More

by RICARDO.SARANCHA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jackey
Jul 27, 2021 -

Mark Christopher Auto Center responded

Ricardo, we are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 21, 2021

My car is running great. All my concerns were addressed. I was over charged 600 dollars and awaiting my money to be refunded, and hopefully it is by Friday. Other than that I have no complaints about my car More

by Arrita
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nobu
Jul 27, 2021 -

Mark Christopher Auto Center responded

Thank you for the great feedback! We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 20, 2021

There has been a lack of communication and effort to take care of ongoing issues. The issues have been explained as, "manufacturer issues and easy fixes." Either way the continuous visits to the service cen More

by MARISELLAMACIAS06
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Erik, Matt Torres
Jul 22, 2021 -

Mark Christopher Auto Center responded

We appreciate you taking the time to share your experience with our dealership. I would like to speak with you about the details of your time with us. Please contact us directly at your earliest convenience. Thank you! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 20, 2021

My service rep Eric was very helpful & courteous . Waited in line 30 minutes in my car even t hough I had appointment. No car wash! More

by Jo
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Eric
Jul 23, 2021 -

Mark Christopher Auto Center responded

Jo, thank you for the feedback! We are happy to hear about your positive experience at Mark Christopher Auto Center, and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 20, 2021

Too k. My truck stereo not working after 3 hrs didn’t fix it I ask way he said gm is working on problem he never what’s going to happen or how long More

by Gv4290
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nobu
Jul 22, 2021 -

Mark Christopher Auto Center responded

Our dealership goal is to provide exceptional service to every single customer. It appears you did not receive this experience with us. I would like the opportunity to speak with you about your experience. Please contact me at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 20, 2021

I was very satisfied with the service - fast and addressed the issues completely. Thank you Ray for your friendly expert service, it was a pleasure. More

by sanog
Recommend Dealer
Yes
Employees Worked With
Ray
Jul 23, 2021 -

Mark Christopher Auto Center responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

July 20, 2021

Outstanding service and professionalism buy your stuff was very impressed with the accuracy and speed to which the work was done Dario our service guy was excellent I’ve dealt with him for many years alwa More

by Magivermatt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dario
Jul 23, 2021 -

Mark Christopher Auto Center responded

Thank you for writing about your visit with us! I am happy to hear that Dario was able to provide you with the outstanding customer service we strive to deliver to each of our guests. We would love to work with you again; feel free to call us with any questions or concerns. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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