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Mark Christopher Auto Center - Service Center

Ontario, CA

4.2
6,192 Reviews

6,192 Reviews of Mark Christopher Auto Center - Service Center

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July 25, 2021

The dealership is really friendly and welcomes you when you drive up getting service done.i will always come back to this service department and sales More

by garciarigo25
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Fakhouri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dario , Vincenzo Catalano, Frank Villalobos, Tony Catalano, Matt Torres
Jul 28, 2021 -

Mark Christopher Auto Center responded

Thank you very much for taking the time to leave us a great review. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 24, 2021

Nobu is awesome and man of his word. Ozzy is sales was very helpful. We will continue to be a customer. Thank you for everything. More

by P.PARISH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nobu Damon
Jul 28, 2021 -

Mark Christopher Auto Center responded

We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! We hope to be of service to you again in the future.  Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 24, 2021

Great customer service. Explain everything in detail. Coffee machine. Nice waiting area. Restrooms nearby waiting room. All areas are clean. Service person very friendly. Positive attitude More

by mariebotello
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nobu
Jul 28, 2021 -

Mark Christopher Auto Center responded

Thank you for leaving this remarkable feedback. We appreciate your comments and are happy to hear that our team was able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you again down the road! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 24, 2021

Although I was NOT happy about something being wrong with my less than 2 month old vehicle nor the response I initially received from service - it ended up working out and my vehicle was fixed and service ma More

by MELISSA.PINNELL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric
Jul 28, 2021 -

Mark Christopher Auto Center responded

Thank you for the great feedback, Melissa! We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 24, 2021

Always a very professional encounter… excellent service. I do hope they bring back the car wash service. That was a nice touch. But very satisfied. More

by IVAN.SARABIA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan from the service dpt.
Jul 28, 2021 -

Mark Christopher Auto Center responded

Thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience! If there is anything else we can do for you, please feel free to give us a call. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 24, 2021

Always professional, they get the job done. Car is running great and is up to date. Thank you Mark Christopher Auto Center Service department… with all the BS going on in the world, your no BS approac More

by Tamaforbes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dario
Jul 28, 2021 -

Mark Christopher Auto Center responded

Thank you for the feedback! We are happy to hear about your positive experience at Mark Christopher Auto Center, and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 24, 2021

Very friendly helpful personal. Something lacking in many service centers, dealers as well as regular shops. Although my problem could be fixed they honestly recommended not doing so as to repair costs would More

by mike
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nobo
Jul 28, 2021 -

Mark Christopher Auto Center responded

It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 24, 2021

Service was pretty prompt even though I didn’t have an appointment. Jackie, in the service department, was especially helpful with my concern. This was a great experience compared to previous appointments More

by MKBAUGHMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jackie in service department, young man would returned my car and keys to me,
Jul 28, 2021 -

Mark Christopher Auto Center responded

Thank you for the kind words! We couldn't be happier that you enjoyed your experience here at our dealership and that our team was there to provide you with such exceptional service! Thank you again! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 24, 2021

Customer service accommodations bad , Poor ,$ 1700 ac repair and not even a car wash, you are charging premium fee for your service and, you are not delivering, with the wash out COVID excuse .! , n More

by lorangz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Aug 10, 2021 -

Mark Christopher Auto Center responded

We appreciate learning about your experience at our dealership. Our number one priority after learning about your experience is to remedy it and offer a resolution. Please contact me at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 24, 2021

Nobu is such a great service writer! Very knowleadgeable and helpful! I will definitely keep servicing my vehicle at this dealership. Always very honest and friendly. More

by DIONNEL12345
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Jul 28, 2021 -

Mark Christopher Auto Center responded

We wanted to take a moment to let you know that we appreciate your business and your kind words on behalf of our team. It’s important that when our customers drop their vehicle off with us, they’re given the transparent and trustworthy service we know they deserve. We hope that if there’s anything else you need, you won’t hesitate to let us know. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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