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Mark Christopher Auto Center - Service Center

Ontario, CA

4.2
6,193 Reviews

6,193 Reviews of Mark Christopher Auto Center - Service Center

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August 07, 2021

All the employees are courteous, friendly and professional. Julie Escobar, service adviser, made herself available to answer all my questions. My vehicle was done in a timely manner. More

by JNPESCOTO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Julie Escobar Service Adviser and Craig technician., Matt Torres
Aug 11, 2021 -

Mark Christopher Auto Center responded

Thank you for reaching out to us and letting us know about your recent visit. We appreciate everything Julie does for Mark Christopher Auto Center and our customers. Hope to see you again soon! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

August 06, 2021

Went out of their way to make sure everything was done , the work was done on time and very efficient , look forward to coming back More

by dvbematerials
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Aug 11, 2021 -

Mark Christopher Auto Center responded

We appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our entire team, and encourage you to contact us or stop by for a visit again if you need any further assistance. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

August 06, 2021

Professional and kind. Good communication in what my vehicle needed and when it would be done. Due to the COVID situation, all followed protocol. Definitely will bring my car here again. More

by 2019 Cadillac CT6 TT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Fletes
Aug 10, 2021 -

Mark Christopher Auto Center responded

Mark Christopher Auto Center takes our customer safety very seriously, so I am happy to hear that you had a comfortable and safe experience with us. Until next time, take care! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

August 06, 2021

They were quick and helpful and always very friendly. The quality of work is always high and our service advisor was very good at communicating with us every step of the way. More

by ernnmin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nobu
Aug 11, 2021 -

Mark Christopher Auto Center responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

August 06, 2021

The customer service is great! The front desk administrator assisted me when I needed direction. The cost of repairs was not reasonable. I believe I can have my vehicle repaired at another mechan More

by Shanon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nobu
Aug 12, 2021 -

Mark Christopher Auto Center responded

Shanon, we appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

August 06, 2021

Julie is the best helped me from start to finish had me updated with the whole process.would highly recommend and while be back for more services More

by Josue
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julie
Aug 11, 2021 -

Mark Christopher Auto Center responded

Hi Josue, and thanks for the great feedback! We're very happy that Julie was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

August 06, 2021

Good service. They were responsible quick and nice. They were able to take my car in without scheduling an appointment. I would Recommend them to my friends More

by NICKVIRANI5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Polytarhos
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Cagey, Gerald Waters, Matt Torres
Aug 11, 2021 -

Mark Christopher Auto Center responded

Nick, thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

August 05, 2021

Took too long for an oil change. Not used to waiting for so long with my Acura. I now have a Cadillac and was disappointed that the service center for Cadillac is shut down. I may try West Covina. The More

by Steve.bean
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I met none of these people in service., Matt Torres
Aug 10, 2021 -

Mark Christopher Auto Center responded

Steve, your experience with us does not reflect our standards of customer service. Your time is valuable to us and we strive to provide fast and competent service. Please contact me at your earliest convenience so we can discuss this further. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

August 05, 2021

Very prompt and let us know exactly what was wrong with my vehicle and how much and was done when they said it would be done❤️ More

by Norma felix
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gerald Felix aka jerry
Aug 10, 2021 -

Mark Christopher Auto Center responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

August 05, 2021

Great service department. Quick check in. Work was completed in the time frame they gave me. No wait time at check out. Wish the car washing was still available. More

by bowtieman34
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Fletes
Aug 10, 2021 -

Mark Christopher Auto Center responded

We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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