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Mark Christopher Auto Center - Service Center

Ontario, CA

4.2
6,193 Reviews

6,193 Reviews of Mark Christopher Auto Center - Service Center

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August 11, 2021

This is the largest GM dealer in the area and it closes at 5pm. Horrible idea. The service staff is friendly and responsive as can be, however the digital tools they are given do not do the job. Part More

by ASHEPHERD455
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Erik Silva (good)
Aug 12, 2021 -

Mark Christopher Auto Center responded

We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

August 11, 2021

Disappointed, frustrated, poor customer service, false promises. You've had my R.V. for almost 45 days. To date, i don't know what Matt is up to. Very poor communicator. Can't evaluate since i have not More

by paul
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jackie, service rep., Matt Torres
Aug 12, 2021 -

Mark Christopher Auto Center responded

Thank you for reaching out to us, your experience is taken seriously by our entire team. We know our customers’ time is valuable and we understand your point of view. If you are open to giving us another chance to make this right, please contact us so we can discuss details of your time with us.

August 11, 2021

Prompt, courteous, and professional. I always ask for Nabu as I find him personable and helpful. My only concern, which has nothing to do with the service is my Escalade. It has been in for repairs at 40 More

by MANNYAC69
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nabu
Aug 16, 2021 -

Mark Christopher Auto Center responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

August 11, 2021

Every time I bring my car here for service I get A+ service, even when I think it’s going to be all day or next day it surprises me they finish sooner then expected and very pleased with the service! More

by lome92
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nobuyoshi Domon
Aug 16, 2021 -

Mark Christopher Auto Center responded

We can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and we look forward to doing so again. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

August 11, 2021

Fast, friendly experience. Avo was very friendly and went over what they where going to do with my truck. Avo even followed up with a personal call once the car was done. More

by hsponce23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Avo
Aug 16, 2021 -

Mark Christopher Auto Center responded

Thanks for the kudos! We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

August 11, 2021

They did not fix my car, even though they charged me a lot of money and said they fixed it. Either I was scammed or they do not know what they are doing. More

by cucamongagal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dario in Cadillac Service
Aug 12, 2021 -

Mark Christopher Auto Center responded

Thank you for taking the time to provide us with this feedback. We value hearing from our customers, and the inconvenience that occurred in our sales department does not reflect our standards of customer service. If you have any questions or would care to discuss this further, please do not hesitate to contact me at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

August 11, 2021

The service to my vehicle was on time and was explained to me what went wrong and the problem was corrected. Good job. And I will be back More

by MADPJ1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Aug 16, 2021 -

Mark Christopher Auto Center responded

Thanks for the kudos. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

August 10, 2021

No boo the service writer is always professional courteous and that’s what he says he’s going to do he’s a pleasure to work with and I’ve been dealing with him for several years he is an asset to yo More

by TOM_GWIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nobo Your service writer is one of the best in the business
Aug 13, 2021 -

Mark Christopher Auto Center responded

Thank you for this amazing review! We really appreciate your business. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

August 10, 2021

I have done all my services at Mark Christopher. Nobu is my rep and has always treated me well regarding my Cadillac CTS-V. He has made all my visits pleasant and has always gotten my car back to me on time More

by 24julestee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nobu
Aug 13, 2021 -

Mark Christopher Auto Center responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

August 08, 2021

Tires were not rotated, picture was taken prior of servicing of tire pressure and all were the same when picked up. I was offered $50 off however I feel they should’ve taken my vehicle back and rotate More

by DARLENE.REYES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julia
Aug 11, 2021 -

Mark Christopher Auto Center responded

Darlene, we appreciate learning about your recent service with us. We strive for a positive experience, and it appears you did not receive that from us. I would appreciate the opportunity to discuss your time spent with us. Please contact me at your earliest convenience so we can work together at resolving this. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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