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Mark Christopher Auto Center - Service Center

Ontario, CA

4.2
6,191 Reviews

6,191 Reviews of Mark Christopher Auto Center - Service Center

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September 03, 2021

I say the same thing every time I do this review. I come here only because of the top notch service from our advisor Nobu Damon. He has treated myself and family like royalty for 25 years or so. He is a k More

by MDSDOLL2@aol.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nobu
Sep 03, 2021 -

Mark Christopher Auto Center responded

Thank you for this amazing review! We really appreciate your business. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

September 03, 2021

We've been going to Mark Christopher's for some time. Always excellent service and most helpful and courteous personnel. Nobu has been our go to support and always very satisfied. Very pleasant and grea More

by Jnpvalona
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nobu Domon
Sep 03, 2021 -

Mark Christopher Auto Center responded

Jnpvalona, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

September 03, 2021

No return of my call about what was overlooked 2 days ago. Very unhappy. Airbag light went on just the past week, online discussion-a typical problem with my vehicle that is solved by the dealer - but wa More

by Victor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
? Julie
Sep 03, 2021 -

Mark Christopher Auto Center responded

Our customers are our top priority, and it is concerning to read we didn’t meet your needs during your most recent visit. If you would like, please contact me at your earliest convenience so I may better understand what happened. I look forward to hearing from you. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 03, 2021

Your service is awesome thanks for fixing my truck Will Your service is awesome thanks for fixing my truck Will be taking my truck for others services Also thanks Julie for your help too Would recomme More

by Vargasnancy1983
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julie
Sep 05, 2021 -

Mark Christopher Auto Center responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

Sep 06, 2021 -

Vargasnancy1983 responded

No problem thanks once again

September 03, 2021

Ray was awesome and the work was exceptional!Rigo was Ray was awesome and the work was exceptional! Rigo was great as well!! Thank you for your hard work, friendly common and exceptional service. More

by COACHMOCC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray
Sep 05, 2021 -

Mark Christopher Auto Center responded

We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

September 03, 2021

The service department did an outstanding job working on my 2005 H2. Service manager was extremely helpful and gave me an honest estimate. Well Done More

by estradausmc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nobu
Sep 05, 2021 -

Mark Christopher Auto Center responded

Thank you for this amazing review! We really appreciate your business. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 03, 2021

Poor communication1. This is the second time in a row Poor communication 1. This is the second time in a row I’ve waited over 3 hours for my oil change, and wasn’t notified that it was complete until I More

by cjones8204
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service Dept
Sep 07, 2021 -

Mark Christopher Auto Center responded

Your experience with us does not reflect our standards of customer service. Your time is valuable to us and we strive to provide fast and competent service. Please contact me at your earliest convenience so we can discuss this further. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

Sep 16, 2021 -

cjones8204 responded

Hello Jeff, Thank you noticing my feedback.

September 03, 2021

Mark Chris Service is excellent. I especially like Ray Peters in service. He provides updates to me all throughout the service process when I have my vehicles in for service. More

by gary.pontious
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Robarge; Ray Peters
Sep 05, 2021 -

Mark Christopher Auto Center responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 02, 2021

The Service Mgr n Staff were very attentive to my vehicle needs start to finish. Quoted work n delivery was early! Very Satisfying!Thanks Jp More

by johnjppomierski
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nobu, Matt Torres
Sep 03, 2021 -

Mark Christopher Auto Center responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 02, 2021

My service advisor Jackie was great. The lack of rentals or courtesy shuttle for your clients is where you failed also all new vehicles should be checked for software upgrade so clients don’t have to come i More

by Hernandezmd1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jackie
Sep 03, 2021 -

Mark Christopher Auto Center responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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