Mark Christopher Auto Center - Service Center

I spoke to Juan, he was happy to assist me with my Cadillac problem instantly. Good service. 👍🏻😊 Cadillac problem instantly. Good service. 👍🏻😊 More

Service rep Julie Escobar was unprofessional, rude, unhelpful, hard dealing with, Inconsiderate, bothered her when asking questions I didn’t understand. She didn’t have the GM multi-point vehicle inspe unhelpful, hard dealing with, Inconsiderate, bothered her when asking questions I didn’t understand. She didn’t have the GM multi-point vehicle inspection sheet available, I had to ask at 2 other counters for it and I went back to ask her again. Id asked for a call upon vehicle completion as Id left the property; she didn’t call but said she did (I have no Record of her calling cell or Home phones. which is 80-Miles away fm dealership). In 5–3/4 years we’ve always been treated very professionally, this is a first for unprofessionalism. More

She is one of the nicest person to talk too and is really helpful. Great customer service helpful. Great customer service More

I had a 12:40 appointment. I got there at 12:20. Went in to speak to the lady/ service consultant about my vehicle. She asked about my previous vehicle. I told her what I had. She asked me why would I trade to speak to the lady/ service consultant about my vehicle. She asked about my previous vehicle. I told her what I had. She asked me why would I trade that in for the car I got now. I explained to her about gas and everything it was too much. She proceeded to check me in. I asked her about roughly how long the wait would be. She told me about an hour maybe two she didn't know. At 2:20 I saw my car go by I thought it was done. That's when they were taking it back to see what was wrong with it. The mechanic brought my car back up so I could show him why I bought it in. My car would not display the error message I get from time to time. He took my car back. After another period of waiting I had a phone call from one of the service consultants. He told me my car was ready that they could not recreate what was happening. So I asked him that nothing was done to my car he said yes. Then I asked if I could take pictures of when my car was giving me the error message so I didn't have to wait 4 hours to be told that nothing was done to my car again. He told me he didn't know. I asked him if he could ask the manager. I ended up in the manager's office speaking with him. I told him I understood that they have to recreate the problem. But if I could take pictures so they had proof of the time and date. I didn't want to bring my car back in for the same problem if they weren't able to recreate it in the time that they had it. He said I could take pictures but usually they have to recreate the issue in order to fix it. And I once again went over what I previously said. He ended up calling back to the mechanic asking if they had the part. They did and ended up fixing it. The service technician who helped me at the end was very nice and polite. He held The door open for me and walked me to the cashier so I could check out. More

Vehicle had to go back a second time to get repaired. Missed diagnosed by tech. Service writer Julie Escobar was professional and kept me informed on the status of vehicle during the time it was there. Missed diagnosed by tech. Service writer Julie Escobar was professional and kept me informed on the status of vehicle during the time it was there. More

This service department is pretty bad. They take forever to complete tasks even with an appointment. They can’t figure out the problem the first time and they don’t leave your car in the condition it was be to complete tasks even with an appointment. They can’t figure out the problem the first time and they don’t leave your car in the condition it was before your appointment. More

The service department was impossible to reach by telephone. The vehicle was ready the next day but after driving it was clear the problem still existed. It was NOT fixed. What a waste of time. :( telephone. The vehicle was ready the next day but after driving it was clear the problem still existed. It was NOT fixed. What a waste of time. :( More

Place is clean, the guy that who take care of me was helpful, only thing that it takes a bit longer to get ready my truck. But good in general helpful, only thing that it takes a bit longer to get ready my truck. But good in general More

Big, clean, extremely busy but got my car back same day which was a good thing which was a good thing More

Darius waited on me. He’s very professional. Explains everything in detail. Him and his twin brother Nobu are both very professional. They have been sitting together forever. If I go into the service c everything in detail. Him and his twin brother Nobu are both very professional. They have been sitting together forever. If I go into the service center and don’t see them together, I get worried. Just a little joke between us but, if u would like to mention this letter in the morning meeting. That’s ok. Marie Botello Happy Customer More