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Mark Christopher Auto Center - Service Center

Ontario, CA

4.2
6,192 Reviews

6,192 Reviews of Mark Christopher Auto Center - Service Center

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September 11, 2021

Exceptional service and customer support. Dario and Nobu are exceptional. The waiting are was constantly being cleaned… tables, doors, etc being sensitive and non intrusive. I was able to charge my phone at More

by ELSA.ZAVALA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dario, Ivo, Nobu
Sep 13, 2021 -

Mark Christopher Auto Center responded

We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 10, 2021

Diagnosis my truck took too long. I was without a vehicle for over a week, with no loaner vehicle. Every employee seems too busy to greet in coming clients. Clients need to go a grab the employees attenti More

by Serio
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Sep 13, 2021 -

Mark Christopher Auto Center responded

Serio, we appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 10, 2021

Perfect service. Done in two hours, just as they said. No problem at all. Wish service departments were all this good. Very nice people there. More

by JMBLEGAL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Sep 13, 2021 -

Mark Christopher Auto Center responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 10, 2021

Fast turn around. Walked me through all the things I needed for my car and helped me save as much as possible with them. Jackie was wonderful, a pleasure to work with any time. More

by Jaydawg664
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jackie
Sep 13, 2021 -

Mark Christopher Auto Center responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

September 10, 2021

I’ve always been happy with my service and Dario has always taken care of us. This time I had aged time getting an appointment More

by Pjdorris65grappy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dario in service
Sep 15, 2021 -

Mark Christopher Auto Center responded

Your experience with us does not reflect our standards of customer service. Your time is valuable to us and we strive to provide fast and competent service. Please contact me at your earliest convenience so we can discuss this further. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 09, 2021

I have a recall on an item on my car. Was not mentioned to me. It could of been noted about the recall at visit. More

by meli_foreverlittle
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sam Fakhouri
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 10, 2021 -

Mark Christopher Auto Center responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 09, 2021

Me gustó como me trataron estuvo muy bien El servicio. Me gusto que le tomaron foto a mi Gmc en servicio Para hacer El servicio More

by ELISEOE244
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Torres
Sep 10, 2021 -

Mark Christopher Auto Center responded

¡Sus excelentes comentarios realmente nos alegraron el día! ¡Le agradecemos por adelantado por compartir su experiencia con otros! Si alguna vez necesita algo en el futuro, no dude en contactarnos. ¡Cuídese! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 09, 2021

Excelente service and good attitude with my advisor went I ask him for some body . For my first time, and promised on time my truck. More

by rosascarmen91
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Sep 10, 2021 -

Mark Christopher Auto Center responded

We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 09, 2021

Me and my wife love the The dealership We are very grateful and and we want to thank you guys a lot for what you guys did for us More

by debruce.douglas.dd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Sep 10, 2021 -

Mark Christopher Auto Center responded

Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 08, 2021

The repair work was done in a timely manner. It entailed taking part of the engine apart. I would take my vehicle back to them if the vehicle failed again. I wish however the lead mechanic talked to me and More

by j-donnelly
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Sep 08, 2021 -

Mark Christopher Auto Center responded

We appreciate the kind words, J. Donnelly. We look forward to seeing you again in the future! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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