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Mark Christopher Auto Center - Service Center

Ontario, CA

4.2
6,169 Reviews

6,169 Reviews of Mark Christopher Auto Center - Service Center

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September 15, 2021

Joe Gonzales is outstanding to work with. We have bought our last four vehicles from him. More

by CARMAEL130@gmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 15, 2021 -

Mark Christopher Auto Center responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long-term customer relationships and we truly value your business. Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care! Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

September 14, 2021

Worst dealer experience over charged bad employees these people only care about making money not u More

by Mendroes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2021 -

Mendroes responded

After reviewing my receipt after getting work done at mark Christopher I was outraged on how I was billed I went to talk to Jeff about this his response was that his employe typed the invoice wrong so he grabbed his pen and wrote the real # s that should of been shown I told him this is the second time check your records he said yeah I’ll give my card for a free scan next time u come in … people please avoid this dealership I will be asking for legal advice if my truck continues with same issue I’m monitoring the truck these days .

September 14, 2021

Erik Silva was very professional and polite!! Friendly staff and facilities were very clean and accommodating. More

by Pastorrucker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : ErikSilva
Sep 14, 2021 -

Mark Christopher Auto Center responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 14, 2021

Excellent customer service and communication!! Would definitely recommend this team to anyone needing quality services. More

by Anthony
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nobu
Sep 15, 2021 -

Mark Christopher Auto Center responded

It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 13, 2021

New to the area and needed the recall work done, they also repaired the seal around my windshield, which was great that I didn’t have to wait for parts, planning to use MCAC as my new go to dealer More

by gachapman05
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Sep 21, 2021 -

Mark Christopher Auto Center responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 13, 2021

After getting my A/C repaired, the compressor locked up. I paid 1000.00 for a compressor and the new part didn't last a week. The work was fine but the part was crap. I assumed that it would last longer bei More

by milesfan1966
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hobu
Sep 17, 2021 -

Mark Christopher Auto Center responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 13, 2021

Just had a few disappointments during my visit but I’m willing to try again. Came in WITH AN APPOINTMENT for oil change and tire rotation. Appointment was worthless, and you must queue up together wit More

by TJFGALANG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rather, Not say
Sep 15, 2021 -

Mark Christopher Auto Center responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 12, 2021

I took my car in for an oil change by appointment and I was picking it up only an hour later. Not bad at all More

by Carol L
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t remember
Sep 14, 2021 -

Mark Christopher Auto Center responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

September 12, 2021

Called service twice last week, no return call. Been waiting 2 weeks for repair part. Asked for return call from service that was never received. More

by John Velazquez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Only spoke to operator. Twice last week.
Sep 14, 2021 -

Mark Christopher Auto Center responded

Your feedback has been forwarded on to our team and we are currently looking into this matter.

September 12, 2021

I always depend on your service center. My 2007 Yukon XL has 290,000 miles thanks to the service department. This is the best car I have ever owned. One day soon I will buy a new one. I know the service sta More

by JFISGUS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John in sales is a cool guy, enjoyed meeting him while I waited for my truck, Matt Torres
Sep 14, 2021 -

Mark Christopher Auto Center responded

We appreciate your input, JFISGUS. We're glad to hear that you are consistently impressed with the service we offer here. If there is anything more we can do for you please come back and see us any time! Take care! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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