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Mark Christopher Auto Center - Service Center

Ontario, CA

4.2
6,155 Reviews

6,155 Reviews of Mark Christopher Auto Center - Service Center

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September 17, 2021

The service department kept me informed on the progress of my truck and got it back on the road fast More

by MAGNINASHADDA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julie
Sep 17, 2021 -

Mark Christopher Auto Center responded

Thanks for the kudos. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 17, 2021

Their service department is outstanding. Representatives are friendly and competent. I especially appreciate Matt Torrez and the work of his department. More

by JBSU88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Torres
Sep 17, 2021 -

Mark Christopher Auto Center responded

Thank you for leaving this remarkable feedback. We appreciate your comments and are happy to hear that our team was able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you again down the road! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 17, 2021

Great experience! Had my vehicle in and out much quicker then anticipated! Dario was professional and contacted me to provide updates. More

by IamMrsWeber
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dario Sanchez
Sep 17, 2021 -

Mark Christopher Auto Center responded

Thank you for the feedback! We are happy to hear about your positive experience at Mark Christopher Auto Center, and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 17, 2021

They were informative. Kept me updated. Avo was extremely helpful and courteous. They were very thorough. More

by Sam c
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Avo Injian
Sep 17, 2021 -

Sam c responded

I'm completely satisfied with my experience.

September 17, 2021

The service center never answered the phones for two days. So I made an appointment online. The options for times were not working. So I went for the first available selection. Once I got there, I waite More

by MVCHENG PROPERTIES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Matt Torres
Sep 21, 2021 -

Mark Christopher Auto Center responded

That is not the kind of experience we seek to provide. Please call us when you can so we can address this together. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 17, 2021

Wait time is extremely long. Customer service people tell you misinformation regarding your vehicle. They tried to charge me money even though I was covered through my extended warranty. They held onto my ve More

by Sjourney
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Avo , Matt Torres
Sep 21, 2021 -

Mark Christopher Auto Center responded

We want to learn more regarding your recent visit as your experience does not reflect our values. We pride ourselves on exceptional customer service, so the details you’ve mentioned do not live up to our standards. If you are open to contact, please feel free to call us at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 17, 2021

It’s a GM service center, does anyone actually like going lol. Appreciate the work, thanks for fixing my car, but irritating it broke down in the first place. More

by frank.barilone.jr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Sep 17, 2021 -

Mark Christopher Auto Center responded

Thank you for the feedback. We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 16, 2021

As always your staff are very good. deliver a professional and efficient service. Thank you for a job well done. More

by Maria V Sale
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dario gomez
Sep 16, 2021 -

Mark Christopher Auto Center responded

Thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience! If there is anything else we can do for you, please feel free to give us a call. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 16, 2021

She is one of the nicest person to talk too and is really helpful. Great customer service More

by garciajoaquin24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julia
Sep 17, 2021 -

Mark Christopher Auto Center responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

September 16, 2021

Friendly service, clean grounds and waiting area. Good selection of snacks and drinks. Wait time for oil change of 2 hours seemed a bit long, need to hire more service techs when possible More

by CHIEFJ249
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jackie
Sep 17, 2021 -

Mark Christopher Auto Center responded

We appreciate you working with our service department to keep your vehicle in tip-top shape. Please don't hesitate to call if we can help with anything at all. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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