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Mark Christopher Auto Center - Service Center

Ontario, CA

4.2
6,155 Reviews

6,155 Reviews of Mark Christopher Auto Center - Service Center

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September 20, 2021

Ty 4 ur service. This service was prompt well done and on time thank you More

by EstherB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Julia in the service department, Matt Torres
Sep 21, 2021 -

Mark Christopher Auto Center responded

Thank you so much for the positive review! We are always more than happy to assist you if anything else comes up. Take care! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 20, 2021

I appreciated being given a 2-hour time frame and then my setvice was actually two hours! Also the price quote was actually $50. Less! Unbelievable at a car dealership.Thanks More

by SSTTOKI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Sep 21, 2021 -

Mark Christopher Auto Center responded

Thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience at Mark Christopher Auto Center! If there is anything else we can do for you, please feel free to give us a call. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 19, 2021

Quick service and was able to get my car fixed very fast without any issues. More

by dmann4027
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nobu
Sep 21, 2021 -

Mark Christopher Auto Center responded

Thank you for leaving us this great review! We are glad we could get your car all fixed up and back on the road in no time. If there is anything else we can do for you please feel free to pay us another visit. Take care! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 19, 2021

We were originally unhappy with the service department from our last encounter in July and August when we had an oul leak that wasn’t resolved the first time. But dealing with the rep Eric Silva directly More

by mdmg31
Recommend Dealer
Yes
Employees Worked With
Eric Silva
Sep 21, 2021 -

Mark Christopher Auto Center responded

I do apologize for the initial difficulties you experienced. I'm glad to hear that things have been smoothed over. It is imperative to us that we make each experience painless and efficient. Please let us know if there is anything else you'd like to discuss. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 19, 2021

The service advisor is awesome . Trying to make an appointment or talk to someone is extremely frustrating More

by TONAPPY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nobu
Sep 21, 2021 -

Mark Christopher Auto Center responded

Thank you for the feedback! We are happy to hear about your positive experience at Mark Christopher Auto Center, and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 19, 2021

Bad .Take for ever in serviceTake too long too even Bad .Take for ever in service Take too long too even diagnose Wont go back More

by NANCYLEONARDOHOMES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Don’t know employees , I think in general service dept sucks there period , Matt Torres
Sep 21, 2021 -

Mark Christopher Auto Center responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 19, 2021

My wait was 4/12 hrs when promised 2 hours..No communication unless I asked More

by trishshops
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Polytarhos
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Cagey, Gerald Waters, Matt Torres
Sep 21, 2021 -

Mark Christopher Auto Center responded

We appreciate learning about your recent service with us. We strive for a positive experience, and it appears you did not receive that from us. I would appreciate the opportunity to discuss your time spent with us. Please contact me at your earliest convenience so we can work together at resolving this. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 18, 2021

I was treated with quick friendly service. The wait time was not that long for my oil and tire rotation. More

by Gmgterrazas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik Silva
Sep 20, 2021 -

Mark Christopher Auto Center responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 18, 2021

You ask me about So my last visit with the dealership I the ship I told you I waited at the dealership for 6 hours that's a little too long for me I will not be shopping at that dealership again More

by Mmorgan2017
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Sep 21, 2021 -

Mark Christopher Auto Center responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 17, 2021

Wasn't sure what might have been the problem with my 2021 Silverado but the dealership thoroughly researched all possibilities and returned my truck with a clean bill of health. More

by Airstreamer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jackie
Sep 17, 2021 -

Mark Christopher Auto Center responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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