Mark Christopher Auto Center - Service Center

Vehicle was going into low power mode under acceleration. Made an appointment, they blew it off for two days, then called me to say it was low on oil but didn’t know why. Proceeded to grill me in an accusato Made an appointment, they blew it off for two days, then called me to say it was low on oil but didn’t know why. Proceeded to grill me in an accusatory manner implying I didn’t have the vehicle serviced at the appropriate interval or had done something else to the vehicle. BTW, they told me the oil life and air filter was at 0%. Not true! Air filter was at 55% the day I got it back! Oil life was at 30% the week before I took it in. They proceeded to string me along for two weeks with no answers. Finally, they called and said GM was sending in a traveling engineer to assess the oil loss. Then it dawned on me…. This new vehicle only on its 3rd oil change did not leak or burn, the GM dealer simply didn’t put in enough oil last time they changed it. I asked if they considered that could be the reason. They said yes. But never did they ever mention that to me before I brought it up. Instead they said they still had no idea why it was low. Dishonest and only out to up sell you on services you do not need. Overwhelmed with work and didn’t offer a loaner until two weeks into the whole debacle! If you want customer service don’t go to Mark Christopher! More

Exelent, good service and very hospitable environment, parts counter is full of items and parts can be ordered an obtained promptly parts counter is full of items and parts can be ordered an obtained promptly More

For how busy the service department they got me in and out in a timely manner out in a timely manner More

Horrible service! Will go to another dealership in the future that actually cares about customer service future that actually cares about customer service More

Very polite and coureous, but customer service seems fake. You don't feel valued. Car sat for an extra day without being serviced. Communication is very limited. I expect more from a Cadallac dealer. fake. You don't feel valued. Car sat for an extra day without being serviced. Communication is very limited. I expect more from a Cadallac dealer. More

I like the respect I receive from Mr. Ray Peters. The mechanics get the job done the first time around and usually always the same day. mechanics get the job done the first time around and usually always the same day. More

The service techs at this dealership do not know what they’re doing. The service advisors don’t care whether you leave satisfied or not if your vehicle is fixed or not you’re just a number and a problem they’re doing. The service advisors don’t care whether you leave satisfied or not if your vehicle is fixed or not you’re just a number and a problem in their day they do not want to deal with. More

A bit expensive but I appreciated Jackie’s communication. She kept in touch every step of the way. When I arrived at 4:59 pm (ugh…traffic) to pick up my car, I interacted with several of the staff members th She kept in touch every step of the way. When I arrived at 4:59 pm (ugh…traffic) to pick up my car, I interacted with several of the staff members there. They were polite and efficient and I appreciated that too. More

Very quick and efficient, always left pleased with the car they give my car, thank you. car they give my car, thank you. More

Working with Ray is awesome. He kept me up to date and ensured my truck was ready for pick up tje next day! ensured my truck was ready for pick up tje next day! More