Mark Christopher Auto Center - Service Center

Matt/Service Mgr & Nobu/Service Rep.: Polite, excellent & regular mannerly communication throughout car service - EXTRAORDINARY!! regular mannerly communication throughout car service - EXTRAORDINARY!! More

Love Nobu. He makes sure everything is good.He advises Love Nobu. He makes sure everything is good. He advises me on all my needs and makes sure they are taken care of. Love Nobu. He makes sure everything is good. He advises me on all my needs and makes sure they are taken care of. More

I was very pleased with there quick and hassle free service. I would highly recommend Mark Christopher. service. I would highly recommend Mark Christopher. More

Pleased with the service provided and received call for pick up on a timely manner. pick up on a timely manner. More

Nobu was a complete professional who kept me informed on all matters concerning our car. The car was repaired quickly and the technicians left the car clean with no evidence the technicians dismantled the d all matters concerning our car. The car was repaired quickly and the technicians left the car clean with no evidence the technicians dismantled the dash to repair and replace the CUE system. Thank you! More

Good communication from service department about what repairs were needed for my vehicle. I appreciate being informed of the progress and cost. repairs were needed for my vehicle. I appreciate being informed of the progress and cost. More

I had an appointment to clear an air filter service code that could not be cleared through the vehicle information system. It took a long time to check in and a long time for the service to be completed. that could not be cleared through the vehicle information system. It took a long time to check in and a long time for the service to be completed. More

The advisor came out wasn’t very friendly. Looked at my truck after going over what I needed. Instead of walking me in had me Wait 30min outside for the paperwork so I can leave. When I picked my truck up truck after going over what I needed. Instead of walking me in had me Wait 30min outside for the paperwork so I can leave. When I picked my truck up waited another 30-40min after I paid When I was told it would be the next one out. A porter called 3 different times to get my truck out which he ended up driving it out himself. More

I am always pleased with the service I get when I come to this dealership. this dealership. More

The dealership has combined the service areas on of Chevrolet and Cadillac. I’m sure this was done for monetary reasons, but this has negatively impacted the service experience. The intake line is extr Chevrolet and Cadillac. I’m sure this was done for monetary reasons, but this has negatively impacted the service experience. The intake line is extremely long which increases my time waiting. The intake process was very disorganized with people being helped out of order. So much so that I questioned the staff if the original Cadillac staff would only intake Cadillac owners. The response was less than friendly. This was from a person that has been my service guy for several years and have a great relationship with. I’m sure the stress is not making his job enjoyable. It appears that the owner did consider all aspects of such a change and based it on money. Very disappointing for a customer that has purchased three Escalades from this dealership. More