Mark Christopher Auto Center - Service Center

Service dept.takes too long.had to wait 3 and half hours for a recall part that took 20 minutes to replace. They need to get the shuttle service back up and running so people have an option. I was told a re for a recall part that took 20 minutes to replace. They need to get the shuttle service back up and running so people have an option. I was told a regular wait was 2-3 hours not good enough. More

I took my Cadillac in for a recall on the passenger air bag, also changed light bulb in signal. It took five hours, someone dropped the ball. I will never take my Cadillac here again even though I bought i bag, also changed light bulb in signal. It took five hours, someone dropped the ball. I will never take my Cadillac here again even though I bought it here. More

The staff was very nice And the repairs fixing my car was fast I didn’t have to wait and very satisfied with the work that was done on the car was fast I didn’t have to wait and very satisfied with the work that was done on the car More

Made a appointment for 1st oil change and tire rotation was in and out in 1 hr was in and out in 1 hr More

The service is great and quick. The service guys are really nice that’s hard to find nowadays. really nice that’s hard to find nowadays. More

Unorganized, no accountability. On the day I was there it appeared busy but that is no excuse for the lack of professionalism I witnessed. Paperwork was all fabricated. appeared busy but that is no excuse for the lack of professionalism I witnessed. Paperwork was all fabricated. More

Made appointment 2 days before drop off/ they Didn’t call after 4 hrs as promised and didn’t touch the car after 8 hours when I show up at dealer. I had to make another appointment for 4 days later. No loane after 4 hrs as promised and didn’t touch the car after 8 hours when I show up at dealer. I had to make another appointment for 4 days later. No loaner was offer. Basically they don’t honor no warranty on year old Escalade. Let’s see how it goes with 2nd appointment. More

The level of cooperation, communication, professionalism, and overall customer service at MC is the best. and overall customer service at MC is the best. More

Had a 7 AM appointment for first service on my corvette and replacing a bushing on the removable hardtop. It took until closing time, 5:00 PM to get my car back. I was disappointed to find out a recall i and replacing a bushing on the removable hardtop. It took until closing time, 5:00 PM to get my car back. I was disappointed to find out a recall item to replace the lift system reservoir cap was not done. I also found my car was filthy from the greasy hand prints on the top the passenger side door and the “A” pillar. I hate to say it but this dealership did not show much care for my expensive car. Not sure I’ll bring it back for service. More

Thank you Mark Christopher, I’ve been coming to this dealership for 7-yrs. nothing has changed - the service is still excellent. New people still great service. customer for as long as I have my veh dealership for 7-yrs. nothing has changed - the service is still excellent. New people still great service. customer for as long as I have my vehicle. More