Mark Christopher Auto Center - Service Center

Made an appointment and still had to wait 2 hours for a blowout tire investigation to be completed because my tire belt broke away from the tread all the way around the tire & was told there was a punctur blowout tire investigation to be completed because my tire belt broke away from the tread all the way around the tire & was told there was a puncture that could only be seen inside the tire. Three weeks prior I had my car serviced & tires rotated & nothing was told to me. I haven’t been pleased with my last three times. Considering looking for another Cadillac dealer to do business with. More

Julie was so helpful for a last minute car service with no appt, she literally updated me every few hrs about how many vehicles were in front of me, so I could have a realistic feel of when my vehicle woul no appt, she literally updated me every few hrs about how many vehicles were in front of me, so I could have a realistic feel of when my vehicle would be looked at, and the when my vehicle was actually started, she called to let me know it was done as opposed to me having to follow up even though she already told me a time should be complete by, I've had experiences elsewhere in the past where would be told it'll be ready by a time, so u get your ride situated for that, then get there and have to wait still and even when it would be a day later. So it means alot she took my time as being important. I've never had issues since I started going to Mark Christopher and thats why u won't go elsewhere for my service, even if another dealership may be closer for a certain situation, it'll take a no choice emergency to get serviced elsewhere More

Quick service and good customer service. I would come back and service my car again back and service my car again More

Mrs Escobar was a pleasure to work with.!Courteous,Friendly and Knowledgeable! Came in and let Me know progress and when done in person. with.!Courteous,Friendly and Knowledgeable! Came in and let Me know progress and when done in person. More

The waiting on hold to schedule an appointment, the long lines at service and lack of new vehicles are all concerning. However, Juan and Tay and all the other people in the service department are great. lines at service and lack of new vehicles are all concerning. However, Juan and Tay and all the other people in the service department are great. More

Service on time and price was lower than estimated. Serve person was pleasant and contacted me as soon as work was completed person was pleasant and contacted me as soon as work was completed More

Service was good. I felt a bit rushed. There was confusion about work to be done because the service tech entered the wrong vin #. But it was solved. confusion about work to be done because the service tech entered the wrong vin #. But it was solved. More

Went to purchase a truck on 2 Dec 20 and bought it the same day. Salesperson was very professional. Not satisfied with the service department. Not open on Saturdays even to pick up your vehicle. Didn' same day. Salesperson was very professional. Not satisfied with the service department. Not open on Saturdays even to pick up your vehicle. Didn't properly address the issues I presented. More

Excellent service and great employees. Everyone has great people skills. Courteous, friendly and professional. Always a pleasure to deal with Mark Christopher's. people skills. Courteous, friendly and professional. Always a pleasure to deal with Mark Christopher's. More

Barely started going to this dealership and they have exceeded my expectations from the start! Great job to the whole team! exceeded my expectations from the start! Great job to the whole team! More