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Mark Christopher Auto Center - Service Center

Ontario, CA

4.2
6,243 Reviews
Call Service Center (909) 906-6156

6,243 Reviews of Mark Christopher Auto Center - Service Center

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October 21, 2021

Great service , it was fast greet info about all the work done to your car More

by ZUNIGACHOCOLATE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
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Oct 22, 2021 -

Mark Christopher Auto Center responded

Thank you so much for the positive review! We are always more than happy to assist you if anything else comes up. Take care! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 21, 2021

Always a pleasure to bring my truck here for service. Julie is always great in getting us in and out on time. More

by gamesoftware
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julie Escobar
Report | Print
Oct 22, 2021 -

Mark Christopher Auto Center responded

Thank you for leaving us this great review! It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 20, 2021

Communication was poor, all via texts. Service department closed on Saturday. Service department closes at 5pm. Most people work until 5pm. Additional repairs discovered but not clearly explained (via text). More

by aq043
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dealt with texts
Report | Print
October 20, 2021

Fast service job was completed on time and free went for a recall but worth bring in my car More

by David perez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lady in service dept
Report | Print
Oct 20, 2021 -

Mark Christopher Auto Center responded

Thank you so much for taking the time to let us know how happy you are with your experience. Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

Oct 21, 2021 -

David perez responded

Thank you

October 20, 2021

I was taken advantage of. The finance department lied to me. I have tried to work it out but I cannot get anyone to get back to me. This is the first of many more reviews to come. More

by MRROY3264
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sam Fakhouri
1.0
This rating includes all reviews, with more weight given to recent reviews.
Osbaldo “Ozzy” Rubio
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vincenzo Catalano
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October 20, 2021

Customer service is very helpful very professional, and Kept me informed with the progress that was going on with my vehicle repair More

by Logan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julie Escobar
Report | Print
Oct 20, 2021 -

Mark Christopher Auto Center responded

Thank you for your feedback and recommendation. It's fantastic to know that we were able to make your experience incredibly easy and quick. We look forward to working with you or anyone you might send our way in the future. Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

October 20, 2021

Service check in was prompt waiting area was clean and comfortable service agent was professional and welcoming. Truck service was complete sooner that estimated time. More

by JOEL44
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julie
Report | Print
Oct 20, 2021 -

Mark Christopher Auto Center responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

October 20, 2021

Excellent service ! Especially Avo ! Excellent service , people, company , dealership and also parts Dept Ruben ..it’s just amazing More

by tedpunz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Avo in service , Ruben in Parts , Vincenzo Catalano, Tony Catalano
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Oct 20, 2021 -

Mark Christopher Auto Center responded

We can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and we look forward to doing so again. Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

October 20, 2021

The service dept did not fix the problem again. Still have exhaust coming from vents inside the car. More

by gunnjb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nobu
Report | Print
October 20, 2021

Excellent customer service. Everyone was very helpful and friendly. I had the brakes fixed and the oil changed and my car is running great! Thank you! More

by EMILIAH2000
Recommend Dealer
Yes
Employees Worked With
Juan
Report | Print
Oct 22, 2021 -

Mark Christopher Auto Center responded

Thank you for leaving us this great review! We are glad we could get your car all fixed up and back on the road in no time. If there is anything else we can do for you please feel free to pay us another visit. Take care! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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