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Mark Christopher Auto Center - Service Center

Ontario, CA

4.2
6,205 Reviews

6,205 Reviews of Mark Christopher Auto Center - Service Center

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October 21, 2021

Great service , it was fast greet info about all the work done to your car More

by ZUNIGACHOCOLATE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Oct 22, 2021 -

Mark Christopher Auto Center responded

Thank you so much for the positive review! We are always more than happy to assist you if anything else comes up. Take care! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 21, 2021

With Covid the service department had some set backs one being no rental cars thanks to my service manager he put me on a wait list and had me in and a rental available for me!!! I appreciate the service More

by Angchopperyager@yahoo.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Oct 22, 2021 -

Mark Christopher Auto Center responded

Thanks for the kudos. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

October 21, 2021

It was a great experience. Although it was packed, the service was fast and the work was done well. More

by Ms. Divis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Oct 22, 2021 -

Mark Christopher Auto Center responded

Ms. Divis thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 21, 2021

That was my first time at the service center and everyone was helpful and friendly, great customer service. More

by Melissa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Oct 22, 2021 -

Mark Christopher Auto Center responded

We appreciate your marvelous feedback, Melissa. It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thanks again! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 20, 2021

Communication was poor, all via texts. Service department closed on Saturday. Service department closes at 5pm. Most people work until 5pm. Additional repairs discovered but not clearly explained (via text). More

by aq043
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dealt with texts
October 20, 2021

Fast service job was completed on time and free went for a recall but worth bring in my car More

by David perez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lady in service dept
Oct 20, 2021 -

Mark Christopher Auto Center responded

Thank you so much for taking the time to let us know how happy you are with your experience. Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

Oct 21, 2021 -

David perez responded

Thank you

October 20, 2021

I was taken advantage of. The finance department lied to me. I have tried to work it out but I cannot get anyone to get back to me. This is the first of many more reviews to come. More

by MRROY3264
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sam Fakhouri
1.0
This rating includes all reviews, with more weight given to recent reviews.
Osbaldo “Ozzy” Rubio
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vincenzo Catalano
October 20, 2021

Service check in was prompt waiting area was clean and comfortable service agent was professional and welcoming. Truck service was complete sooner that estimated time. More

by JOEL44
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julie
Oct 20, 2021 -

Mark Christopher Auto Center responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

October 20, 2021

Excellent service ! Especially Avo ! Excellent service , people, company , dealership and also parts Dept Ruben ..it’s just amazing More

by tedpunz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Avo in service , Ruben in Parts , Vincenzo Catalano, Tony Catalano
Oct 20, 2021 -

Mark Christopher Auto Center responded

We can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and we look forward to doing so again. Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

October 20, 2021

The service dept did not fix the problem again. Still have exhaust coming from vents inside the car. More

by gunnjb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nobu
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