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Mark Christopher Auto Center - Service Center

Ontario, CA

4.2
6,242 Reviews

6,242 Reviews of Mark Christopher Auto Center - Service Center

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November 23, 2024

The appointment was easy to make on the website. I was able to get in quickly. The location of the service center was easily accessible. Staff was readily available to assist me More

by APWUHPBC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chelsea Jose
Nov 25, 2024 -

Mark Christopher Auto Center responded

Thank you for your wonderful review! I'm thrilled to hear that you found scheduling your appointment easy and that our location was convenient for you. At Mark Christopher Auto Center, we pride ourselves on providing accessible service and assistance. I look forward to welcoming you back for your next visit! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 21, 2024

If I could give it zero stars I would unprofessional service department it the last time I ever buy a vehicle from this dealer just the fact to think to deal with the service department again it’s what More

by parkst7boy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dino Juan fletes
Nov 21, 2024 -

Mark Christopher Auto Center responded

Good Morning, this is Greg Hess with our sales Department. I would like to hear more about your experience in service and see if there is anything I can do to help. Please contact me direct at (909)975-3958 or ghess@markchristopher.com

November 20, 2024

I just wanna say thank you so much to Chelsea for always being there for me and helping me with my car services I really appreciate her help and kindness. More

by ADRIANA.OROZCO0917
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Armando Nuno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chelsea (mark Christopher Cadillac)
Nov 21, 2024 -

Mark Christopher Auto Center responded

Thank you, Adriana! We truly appreciate your kind words about Chelsea and are thrilled to hear how she has been able to assist you with your car services at Mark Christopher Auto Center. Your satisfaction means a lot to us! We look forward to seeing you again soon! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 20, 2024

My truck was in the service dept for 6 days. No one called with updates. When I called for updates, it went to voicemail. I left messages to be called with updates, but no one ever called me bac More

by kirbysix
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
2.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 21, 2024 -

Mark Christopher Auto Center responded

Thank you for sharing your experience with us. We understand how important communication is, especially when your truck is in service. Your feedback is valuable, and we appreciate you bringing this to our attention. I will work to address this internally so we may improve our service and provide a better experience going forward. Thank you again for your feedback. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 20, 2024

Service department was great. Jackie was very helpful always maintaining me well informed of my repairs and vehicle status. More

by CAZADOR26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 21, 2024 -

Mark Christopher Auto Center responded

Thank you for your wonderful review! We're thrilled to hear that you had a great experience with our service department at Mark Christopher Auto Center. It's fantastic to know that Jackie kept you well-informed throughout your repairs. We appreciate your kind words and look forward to serving you again in the future! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 20, 2024

Julie always takes good care of me and my vehicles when I come in. This last visit was for an oil change and checking the transmission. The techs were very fast in diagnosing the vehicle and getting back to More

by kkelly11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Julie Escabar
Nov 21, 2024 -

Mark Christopher Auto Center responded

Thank you, Kelly, for your kind words and for trusting Mark Christopher Auto Center with your vehicle's care. We're thrilled to hear that our team provided you with fast and friendly service during your recent oil change and transmission check. Your satisfaction is our priority, and we look forward to seeing you again for your future automotive needs! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 19, 2024

We have been struggling to get a specific product for our vehicle, and it has now been over three months. Each time we follow up and escalate the situation, there has been no resolution. There has been no fo More

by NotHappy10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Julie lack of follow through and communication
Nov 20, 2024 -

Mark Christopher Auto Center responded

Thank you for sharing your experience with us. I understand the frustration of waiting for a specific product for your vehicle and not receiving the follow-up you expect. Your feedback is valuable, and I encourage you to contact me directly so I can assist you further. We will work to improve our communication and hope to be able to resolve this issue for you soon. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 18, 2024

The service department worked their magic. They took the car in and had it back to me the the next day. Jeff Rizzi and Chelsea Jose explained what needed to be done, let me know they would get More

by JOE@SJDINC.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chelsea Jose
Nov 20, 2024 -

Mark Christopher Auto Center responded

Thank you for your kind words! I am thrilled to hear that our service team was able to quickly diagnose and resolve the issue with your vehicle. At Mark Christopher Auto Center, we strive to provide prompt and effective service. I appreciate your feedback and look forward to assisting you next time! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 17, 2024

Great customer service in service. Told med what needed to be done with my vehicle and had it done runs great. More

by YOLLY2010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 19, 2024 -

Mark Christopher Auto Center responded

Thank you for your wonderful review! We're thrilled to hear that you experienced great customer service at Mark Christopher Auto Center and that your vehicle is running great. We appreciate your feedback and look forward to assisting you again in the future! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 17, 2024

Very satisfied very friendly and nice it took less time to do evry thing they needed to do More

by ale.electric66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 19, 2024 -

Mark Christopher Auto Center responded

Thank you for your positive feedback! We at Mark Christopher Auto Center are thrilled to hear that you were very satisfied with our service and found our team friendly and efficient. We strive to provide the best experience possible for our customers. We look forward to seeing you again next time! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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