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Mark Christopher Auto Center - Service Center

Ontario, CA

4.3
6,249 Reviews

6,249 Reviews of Mark Christopher Auto Center - Service Center

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November 16, 2021

Work done in a timely manner for a weekday an awesome experience and on the way to work I went More

by Busy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Polytarhos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2021 -

Mark Christopher Auto Center responded

We love hearing from our customers, so thank you for taking the time to write this glowing review! It's wonderful to hear that our staff at Mark Christopher Auto Center was able to provide you with an awesome experience! We really appreciate this feedback and we will share it with the team. Thanks again, and if you have any questions about the work that was done, please feel free to contact us. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 16, 2021

Ray and Juan always provide the best service, when I am there. I appreciate them More

by NICOLLEWIGGINS06
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray
Nov 18, 2021 -

Mark Christopher Auto Center responded

We're so happy we were able to help you out! Our team strives to deliver an excellent experience, and we are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 16, 2021

Miss the car wash. Otherwise, there were no issues. Waiting on the Cadillac service to reopen. More

by eclark1956
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dario.
Nov 18, 2021 -

Mark Christopher Auto Center responded

We appreciate you taking the time to leave us this feedback! If you have any further needs or questions, please give us a call. We're always happy to help! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 16, 2021

Awesome Customer Service!I love the attentiveness of the representatives as they are always polite and courteous. More

by lovnorange
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray
Nov 18, 2021 -

Mark Christopher Auto Center responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 16, 2021

No follow up for the job uncompleted ! More than 3 weeks past ! They are to call and give us updates of the arriving parts ! More

by BILLAH
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Not listed here !
Nov 18, 2021 -

Mark Christopher Auto Center responded

Thank you for alerting us of this issue. I would like to assure you that we never intend to do anything but provide the best possible customer service experience. If you are willing to contact me at your convenience, I would be more than happy to further discuss this issue and move forward in a positive direction. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 16, 2021

Service overall was great. Had to leave my truck there for a few days to get the part but i was satisfied. However, in the process of me dropping my truck off and picking it up, my house keys went missing More

by kmsmitty1967
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Nov 18, 2021 -

Mark Christopher Auto Center responded

We appreciate you taking the time to reach out to us. We are currently looking into this matter and will be in touch shortly.

November 16, 2021

Overall great experience. Julie was great keeping us updated. Spoke with manager Matt as well, he handled the situation very professional and to our satisfaction. More

by DJag
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julie Escobar , Matt Torres
Nov 18, 2021 -

Mark Christopher Auto Center responded

Thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience! If there is anything else we can do for you, please feel free to give us a call. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 15, 2021

Appointment and service were on time, your service depth did't validated GM loyalty 20% discount cupon More

by Homero
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Nov 17, 2021 -

Mark Christopher Auto Center responded

Thank you for leaving this review. Your comments are important to us, and we appreciate all feedback, as it helps us grow as a dealership. Please contact us so we can further discuss your visit. We look forward to speaking with you. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 15, 2021

Was in to you dealership by appointment made by GM corporate and was told that you would not work on my vehicle because of a separate issue at Dutton cadillac. The technician and service writer were v More

by Tirekiller1988
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jackie
Nov 17, 2021 -

Mark Christopher Auto Center responded

Our team has acknowledged this review.

November 15, 2021

Horrible communication and rushed services, they do not focus on doing the right thing they want profits More

by MCDP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Nov 17, 2021 -

Mark Christopher Auto Center responded

Thank you for sharing this review regarding your experience with us. We’d like to discuss this with you further if you could please contact us at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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