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Mark Christopher Auto Center - Service Center

Ontario, CA

4.2
6,193 Reviews

6,193 Reviews of Mark Christopher Auto Center - Service Center

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December 05, 2021

Service center is only open Monday-Friday with no after hours or weekend pickup options. They also aren’t operating a shuttle service “because of COVID”, but I know other dealerships offering other transpo More

by KYLE.SAUNDERS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Dec 08, 2021 -

Mark Christopher Auto Center responded

We appreciate learning about your recent service with us. We strive for a positive experience, and it appears you did not receive that from us. I would appreciate the opportunity to discuss your time spent with us. Please contact me at your earliest convenience so we can work together at resolving this. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 05, 2021

They were very friendly and efficient and handled my problem in short order. Thank you More

by scumbago
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cesar, Matt Torres
Dec 07, 2021 -

Mark Christopher Auto Center responded

Thanks for the kudos! We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 05, 2021

Came for an oil charge and tire rotation. Service was quick and courtious. I would recommend Mark Christopher. More

by MARK.BIERMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Dec 07, 2021 -

Mark Christopher Auto Center responded

We cannot thank you enough for your wonderful review of Mark Christopher Auto Center and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 05, 2021

I generally don’t like to take my vehicles to a dealership due to their sudden found issues, more money required to fix it & ridiculous turn times. The process here was easy from scheduling online, More

by Michele
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Dec 07, 2021 -

Mark Christopher Auto Center responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 04, 2021

Please write a review and 15 words so this will go to the next window More

by Prefer not to state
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Dec 07, 2021 -

Mark Christopher Auto Center responded

Thanks for the great rating! We're pleased that everything went well for you. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

December 04, 2021

It took 6 hours for oil change and a battery it cost me 437 dollars for oil change rotation of tire should a complimentary to the oil change it's rediculous to change that much for a battery More

by bademma19
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I forgot his name
Dec 08, 2021 -

Mark Christopher Auto Center responded

Thank you for sharing this review regarding your experience with us. We’d like to discuss this with you further if you could please contact us at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 04, 2021

Cesar our service rep was extremely friendly, responsive and kept me aware of status of service. He called and left a message advising it an estimate time and then text to advise of Update. It was really N More

by Labradaal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cesar
Dec 07, 2021 -

Mark Christopher Auto Center responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 04, 2021

Cadillac Service has been an ordeal! I've made several trips for the same problem! More

by MARTYBECKY38
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Juan Fletes
Dec 08, 2021 -

Mark Christopher Auto Center responded

We appreciate you taking the time to share your experience with our dealership. We would like to speak with you about the details of your time with us. Please contact us directly at your earliest convenience. Thank you. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 04, 2021

Good service and friendly persons, very professionals. Good building and costumer service and service on time More

by Rogelio Nuñez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erick Silva
Dec 07, 2021 -

Mark Christopher Auto Center responded

We appreciate you working with our service department to keep your vehicle in tip-top shape. Please don't hesitate to call if we can help with anything at all. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 04, 2021

They are amazing!!! I’ve been to Dutton Cadillac, Paradise Cadillac and I still keep coming back to Mark Christopher Cadillac. They do amazing work every time I bring my CT6 in! More

by CTSboy18
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Torres
Dec 07, 2021 -

Mark Christopher Auto Center responded

Thank you for your business and this review. I am happy to hear our team was able to serve you and demonstrate how we do business here. If there is anything we can assist you with in the future, please let us know. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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