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Mark Christopher Auto Center - Service Center

Ontario, CA

4.2
6,193 Reviews
Call Service Center (909) 906-6156

6,193 Reviews of Mark Christopher Auto Center - Service Center

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December 09, 2021

The service attendants are professional and prompt. Service is good I've been talking my car and truck there for awhile now with no complaints yet 👍 More

by RUSSROCKIT42
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
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Dec 13, 2021 -

Mark Christopher Auto Center responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long-term customer relationships and we truly value your business. Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 08, 2021

They give great, fast service. And they take good care of my car always. I trust them completely More

by Vperez0044
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Report | Print
Dec 09, 2021 -

Mark Christopher Auto Center responded

We're pleased to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 08, 2021

The attendant was rushed initially and didn’t give the best information. He seemed annoyed when he called me to give me an update on my car. I know it’s busy, but I had genuine concerns and it left a bad More

by Chevy.Luis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dario Gomez
Report | Print
Dec 08, 2021 -

Mark Christopher Auto Center responded

Providing top-notch customer service is the goal we always strive for, and it appears that your experience does not reflect those standards. We would appreciate the opportunity to hear more about your experience and work with you towards a resolution. Please contact us at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 08, 2021

It would have been a four or five star but when picking my up vehicle I waited for 25 minutes for them to bring it out front should have taken five minutes there was only one person waiting in front of me More

by phillinda90601
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julie
Report | Print
Dec 10, 2021 -

Mark Christopher Auto Center responded

Thank you for your honest feedback about your recent experience with us. We understand your concerns and we hope to do better next time. Please give us a call if you would like to further discuss your visit so we can continue moving forward in a positive direction. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 08, 2021

Received a text that my recall parts were in and scheduled an appointment with ease. Technician was great More

by d
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John
Report | Print
Dec 10, 2021 -

Mark Christopher Auto Center responded

Thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience! If there is anything else we can do for you, please feel free to give us a call. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 08, 2021

Great service! The staff is amazing!!! My husband called and they located the vehicle we wanted. Any issues or concerns are always handled timely. More

by NYThomas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Fakhouri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Polytarhos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Cagey, Matt Torres
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Dec 10, 2021 -

Mark Christopher Auto Center responded

We love hearing about guests who have a wonderful experience at our dealership and we are happy you are one of them! Please feel free to contact us if you have any questions! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 07, 2021

I wish you had the shuttle back and that your service center was open on Saturdays . More

by ZUMAYA-C
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nobu
Report | Print
Dec 08, 2021 -

Mark Christopher Auto Center responded

We appreciate you taking the time to share your experience with our dealership. We’d like to discuss this with you further if you could please contact us at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 07, 2021

Great customer service. Staff always motivated to help customers. Service department alway in top of their game. More

by SWATTEAM96
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Erik S (service)/Bob Salas (parts)
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Dec 09, 2021 -

Mark Christopher Auto Center responded

Thank you for the kind words! We couldn't be happier that you enjoyed your experience here at our dealership and that our team was there to provide you with such exceptional service! Thank you again! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 06, 2021

It would be nice to have the wash back again it made the service one step above other dealer More

by Everbreeze1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Report | Print
Dec 08, 2021 -

Mark Christopher Auto Center responded

We appreciate you taking the time to leave us this feedback! If you have any further needs or questions, please give us a call. We're always happy to help! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 06, 2021

Great customer service will be coming back to get the rest of the wifes yukon tuned up More

by samuelandrew89
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Report | Print
Dec 08, 2021 -

Mark Christopher Auto Center responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact us or visit us if you need anything else. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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