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Mark Christopher Auto Center - Service Center

Ontario, CA

4.2
6,194 Reviews

6,194 Reviews of Mark Christopher Auto Center - Service Center

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January 22, 2022

We appreciate getting in on time and adding on an extra service so we didn't have to make another trip More

by traci-e
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Jan 25, 2022 -

Mark Christopher Auto Center responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

January 22, 2022

I have been coming to this dealership for my service for years Juan is my service advisor. He tells me the truth unlike some other dealerships that just lie to you because service advisors get paid on commi More

by B.SOLIS11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 25, 2022 -

Mark Christopher Auto Center responded

Thank you so much for giving us the opportunity to earn your business. I will certainly pass the kind words along to the team. Please let us know if we can do anything further to help. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

January 21, 2022

The oil used on our car was not the right one, The car was running like crap after the oil change. Had to Take it back in yesterday to have it redone. Today I get in my car and it is running much better, More

by REALTORJONATHAN1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Jan 24, 2022 -

Mark Christopher Auto Center responded

Thank you for sharing your experience with us. We would like to discuss what you’ve detailed regarding your most recent visit. We assure you that 100% customer satisfaction is our utmost priority and would like the chance to further understand what happened. Please contact us at your earliest convenience so we can resolve your concerns. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

Jan 24, 2022 -

REALTORJONATHAN1 responded

After I physically went underneath my car, there was oil all over the bottom of the slip plate and all over near bottom of the frame, etc. Seem like service techs are cutting corners just for an old change. I don’t feel confortable taking my car back to your service department. Please give me a call @ 909-205-7500. Thank you. Jonathan Perea

January 21, 2022

I arrived at 10:20am was not checked in until 10:57am. I waited and waited for my car to be serviced. No one gave me any information. After seeing everyone that was there before and after me leave, I went t More

by PIANOMANTOM488
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don’t remember name
Jan 24, 2022 -

Mark Christopher Auto Center responded

Thank you for taking the time to provide us with this feedback. We appreciate hearing from our customers because it allows us to constantly improve ourselves and the services we offer. However, it appears the impression you were left with following your visit to our dealership is not up to our standards. We would appreciate the opportunity to turn this experience around. Please contact me directly whenever you have a moment so we can discuss your visit together. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

January 20, 2022

I had a great experience. Service advisor Avo Injian was courteous, friendly and professional. Avo kept me informed. More

by tnoriega
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Avo Injian
Jan 21, 2022 -

Mark Christopher Auto Center responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

January 20, 2022

Tied for worst dealer service ever. Looks like permanent damage on driver door suede upholstery. More

by STEVEYSTROM
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jackie
Jan 24, 2022 -

Mark Christopher Auto Center responded

We appreciate learning about your experience at our dealership. Our number one priority after learning about your experience is to remedy it and offer a resolution. Please contact me at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

January 20, 2022

Ray Peters always take care of me. He communicates very well and is always letting me know what is going on. I even missed my appointment, and he still squeezed me in. More

by astmartin02
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Peters
Jan 24, 2022 -

Mark Christopher Auto Center responded

It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

January 20, 2022

Absolutely the worst dealership service experience I’ve ever had. Every time they work on my truck it gets worse and extra damage. More

by JTUCKER.ACTION
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I don’t remember her name but she was extremely rude. And wanted to complain.
Jan 24, 2022 -

Mark Christopher Auto Center responded

Thank you for taking the time to provide our dealership with feedback about your experience. We assure you that 100% customer satisfaction is our utmost priority and would like the chance to further understand what happened. Please contact us directly at your earliest convenience so we can resolve your concerns. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

January 20, 2022

The best service,, friendly and fast service and good customer service.. they help you right away when you get there More

by brendapaola1987
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Jan 21, 2022 -

Mark Christopher Auto Center responded

It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

January 20, 2022

Outstanding service, communication and very friendly. Was very clear on the services need for my vehicle More

by pburkel77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 24, 2022 -

Mark Christopher Auto Center responded

Thank you for leaving this remarkable feedback. We appreciate your comments and are happy to hear that our team was able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you again down the road! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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