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Mark Christopher Auto Center - Service Center

Ontario, CA

4.3
6,322 Reviews

6,322 Reviews of Mark Christopher Auto Center - Service Center

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February 21, 2025

All was fine - except I would like to have a loaner vehicle provided. Otherwise, all good. More

by KROGAN42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dario Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 22, 2025 -

Mark Christopher Auto Center responded

Thank you for your feedback! We appreciate you taking the time to share your experience at Mark Christopher Auto Center. I understand your desire for a loaner vehicle and will take your suggestion into consideration for the future. We're glad everything else was to your satisfaction and hope to see you again soon! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

February 21, 2025

The process to make an appointment and get service was solid until.... When I returned to pickup my truck the NIGHTMARE began. I waited over THIRTY (30) minutes for my truck to be brought out. The woman More

by MSarter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2025 -

Mark Christopher Auto Center responded

Thank you for taking the time to share your experience with us. I understand that the delay in receiving your truck was frustrating, and we appreciate your feedback regarding the appointment process at Mark Christopher Auto Center. We strive to maintain high standards in our service, and your comments will help us improve. If you would like to discuss this matter further, please feel free to reach out to me directly. We hope to provide a better experience for you in the future. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

February 20, 2025

We did not receive a call or text when our vehicle was ready and barely made it there to pick it up before they closed More

by chapy716
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dario Gomez
2.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 21, 2025 -

Mark Christopher Auto Center responded

Thank you for your feedback. I understand that not receiving a call or text when your vehicle was ready caused an inconvenience for you. At Mark Christopher Auto Center, we strive to maintain high standards for communication and customer service. Please feel free to contact us directly so we can address this situation and improve your experience in the future. We appreciate your patience and hope to serve you better next time. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

February 20, 2025

No loaners were available twice and No parts. Had to wait for weeks to get the navigation module. otherwise people are Very very nice. More

by NIZARMADANAT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chelsea Jose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nobu Damon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Abdelmesseh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 21, 2025 -

Mark Christopher Auto Center responded

Thank you for sharing your experience with us. We understand that the unavailability of loaners and parts can be frustrating, and we appreciate your patience during the wait for the navigation module. It's great to hear that you found our team to be friendly. If you have any further concerns or need assistance, please feel free to reach out to us at Mark Christopher Auto Center. We value your feedback and strive to improve our service. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

February 20, 2025

My appointment was taken in when I was told it would and Caesar did a fine job with the service and the time that he told me it would be done More

by LARRY79GAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Luna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 21, 2025 -

Mark Christopher Auto Center responded

Thank you for your positive feedback, Larry! We're thrilled to hear that Caesar provided excellent service and that your appointment went as planned. At Mark Christopher Auto Center, we strive to ensure our customers have a great experience, and your satisfaction means a lot to us. We look forward to seeing you again for your future service needs! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

February 16, 2025

They are doing an excellent work, definitely I will come back for any service I need. More

by accounting11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javier Juarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2025 -

Mark Christopher Auto Center responded

Thank you for your wonderful review! We greatly appreciate your kind words and are thrilled to hear that you had an excellent experience at Mark Christopher Auto Center. We look forward to serving you again for any future needs. Safe drives! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

February 16, 2025

Everything went great. Javier kept me inform and I was able to pick up my car prior to the estimated time. More

by VERONICA_NORWOOD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javier Juarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2025 -

Mark Christopher Auto Center responded

Thank you, Veronica! We appreciate your positive feedback about your experience at Mark Christopher Auto Center. It's wonderful to hear that Javier provided excellent communication and that you were able to pick up your car early. We look forward to seeing you again for your future needs! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

February 16, 2025

I don’t usually use reviews but Dario was so helpful and took the time to explain everything my car needed. He was honest and seemed very genuine, not like he was trying to upsell me or anything. I will def More

by doogie789
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dario Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 16, 2025 -

Mark Christopher Auto Center responded

Thank you for your wonderful review! We truly appreciate your kind words about Dario and are delighted to hear that he provided you with the honest and genuine service you were looking for. We're looking forward to your next visit to Mark Christopher Auto Center. Please don’t hesitate to reach out if you need anything in the meantime! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

February 16, 2025

I called to to set up an appointment and he was able schedule one quickly. More

by J.TOMCZYSZYN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Fletes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2025 -

Mark Christopher Auto Center responded

Thank you for your positive feedback! We at Mark Christopher Auto Center are glad to hear that you had a quick and efficient experience scheduling your appointment. We look forward to seeing you soon! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

Feb 17, 2025 -

J.TOMCZYSZYN responded

What's going on with L87 V8 engines

February 16, 2025

Felt ghosted while we were at your dealership nothing was fixed that we asked for and a NO THANK YOU FOR COMING!! More

by henmoe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jackie Klosky
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 18, 2025 -

Mark Christopher Auto Center responded

Thank you for sharing your experience with us. We understand your concerns about feeling neglected during your visit to Mark Christopher Auto Center. Your feedback is important, and we strive to address all customer needs effectively. I encourage you to reach out to us directly so we can resolve any outstanding issues you had. We appreciate your input and hope to improve your experience in the future. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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