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Mark Christopher Auto Center - Service Center

Ontario, CA

4.2
6,009 Reviews

6,009 Reviews of Mark Christopher Auto Center - Service Center

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June 21, 2024

Dealership is easy to get to. Very welcoming with people out front helping you to find out where to go for service. Greeted warmly. Very clean and plenty of parking. More

by KELZBENZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Avo and Rego
Jun 24, 2024 -

Mark Christopher Auto Center responded

Thank you for the positive review! We are thrilled to hear that you found Mark Christopher Auto Center easy to get to and welcoming. We take pride in providing a clean and friendly environment for our customers. We appreciate your feedback and look forward to welcoming you back for any future service needs. Drive safely! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

June 20, 2024

Dario Gomez is a very nice gentlema. He help me fix my car then help me to wash mycar. More

by Richard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dario Gomez
Jun 21, 2024 -

Mark Christopher Auto Center responded

Thank you for choosing Mark Christopher Auto Center and for the positive review, Dario appreciates your kind words! We are thrilled to hear that your car was fixed and washed to your satisfaction. We look forward to assisting you again in the future! Lloyd Beardsley General Manager lbeardsley@markchristopher.com

June 20, 2024

Julie was very good about communicating and since the repair took longer than expected she offered me a rental car. I was happy with her, but it seemed that a simple repair should not have taken 3 days. More

by mstephendavis56
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie Escobar
Jun 21, 2024 -

Mark Christopher Auto Center responded

Thank you for your feedback, and for highlighting the excellent communication and rental car assistance you received during your recent visit to Mark Christopher Auto Center. We appreciate your patience and understanding regarding the unexpected delay in the repair process. Your feedback is valuable to us as we continuously strive to improve our services. We look forward to assisting you again in the future. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

June 19, 2024

The customer service here is always friendly and helpful. I especially appreciate that I have never had to wait long for service. More

by aleahgarcia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2024 -

Mark Christopher Auto Center responded

Thank you for highlighting our friendly and helpful customer service at Mark Christopher Auto Center, we appreciate your kind words. We strive to provide efficient and timely service to all our valued customers. We look forward to assisting you again in the future! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

June 19, 2024

Mark Christopher has the best service team I've encountered at any Cadillac dealer. Specifically, Nobu has been exceptional at: helping me diagnose issues with my vehicle, fix the issues in a timel More

by STEPHENARMANIOS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nobu
Jun 21, 2024 -

Mark Christopher Auto Center responded

Thank you for your 5-star review, Stephen! We appreciate your kind words about our service team at Mark Christopher Auto Center, especially Nobu. We are thrilled to hear that Nobu provided exceptional service by promptly diagnosing and fixing the issues with your vehicle while keeping you updated. We look forward to assisting you again in the future! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

June 18, 2024

My first time there, but the staff is very friendly and very knowledgeable. Even though they didn’t have my part in stock they will get back to me when it arrives. More

by MIKEHUIZAR53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chilsy
Jun 20, 2024 -

Mark Christopher Auto Center responded

Thank you for choosing Mark Christopher Auto Center and for your kind words about our friendly and knowledgeable staff. We appreciate your patience regarding the part, and we will definitely reach out to you as soon as it arrives. We look forward to assisting you further! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

June 13, 2024

The service center and parts department did a really good job in costumer service. I'm very happy with the work completed on my truck. Thanks again to everyone at Mark Christopher. More

by Vick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
LESLIE AND BOB
Jun 14, 2024 -

Mark Christopher Auto Center responded

Thank you, Vick, for your kind words about the service center and parts department at Mark Christopher Auto Center. I'm thrilled to hear that you are happy with the work done on your truck. I appreciate your feedback and look forward to seeing you again soon. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

June 13, 2024

Julie Escobar was my service advisor and I rate her 5 stars all the way. She was ontop of everything and kept in contact with me throught the process. She took care of everything and I will call her any More

by chvylvr4life
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Julie Escobar
Jun 14, 2024 -

Mark Christopher Auto Center responded

Thank you for your kind words and the 5-star rating! I am thrilled to hear about the exceptional service you received from our advisor, Julie. I pride ourselves on providing top-notch service, and I am delighted that she took such good care of you. Feel free to reach out anytime you need assistance in the future. I look forward to serving you again at Mark Christopher Auto Center! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

June 10, 2024

Chelsea at the front desk was nice and very helpful . It was my first visit and she made it easy More

by FLOJADEMOM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chelsea
Jun 12, 2024 -

Mark Christopher Auto Center responded

Thank you for choosing Mark Christopher Auto Center! I am delighted to hear that Chelsea provided you with great service. I look forward to assisting you again in the future. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

June 08, 2024

They fixed what I needed to be fixed , but the usb and the sd card reader doesn’t work anymore and the navigation doesn’t work anymore, so now I have to make another appointment to fix it More

by Josef_salhap
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2024 -

Mark Christopher Auto Center responded

Thank you for sharing your feedback with us. I understand your concerns and appreciate you bringing this to my attention. Please reach out to me directly so I can address these issues and work towards a resolution. Thank you for letting us know about your experience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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