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Mark Christopher Auto Center - Service Center

Ontario, CA

4.2
6,243 Reviews
Call Service Center (909) 906-6156

6,243 Reviews of Mark Christopher Auto Center - Service Center

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January 11, 2025

Service agent seemed very disengaged and not wanting to help. Had a few question and her reply was call the manufacturer… I just paid over 80k and am told call manufacturer by the dealer?? Then ask about t More

by Craigcoggiola
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Only lady i saw in service.. Jamie? White black hair.
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Jan 13, 2025 -

Mark Christopher Auto Center responded

Thank you for sharing your experience with us, Craig. We understand your frustration and appreciate your feedback regarding the level of customer service you encountered at Mark Christopher Auto Center. It's concerning to hear that you felt disengaged from our team, especially after such a significant purchase. I encourage you to reach out to me directly to us so we can address your concerns and work towards a resolution. Your satisfaction is important to us, and we are committed to providing the best experience possible. Thank you for bringing this to our attention. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

January 11, 2025

My vehicle was serviced and it took three hours less than promised. Javier was a pleasure to work with. More

by EASTONFP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Javier
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Jan 12, 2025 -

Mark Christopher Auto Center responded

Thank you for your wonderful review! We’re thrilled to hear that your vehicle service at Mark Christopher Auto Center was completed three hours ahead of schedule. It's great to know that Javier made your experience enjoyable. We appreciate your feedback and look forward to seeing you again! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

January 09, 2025

The service was outstanding along with the followup. Julie my advisor was exceptional and my car was detailed. Thank you More

by Lisa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Hess
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nate Heath
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 10, 2025 -

Mark Christopher Auto Center responded

Thank you so much for your kind words, Lisa! We are thrilled to hear that you had an outstanding experience at Mark Christopher Auto Center and that Julie provided exceptional service. It’s great to know that your car was detailed to your satisfaction. We appreciate your feedback and look forward to seeing you again soon! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

January 08, 2025

Entire staff is very attentive! Problems I've addressed were looked into and resolved in a timely manner. I've purchased 3 vehicles from here and never had an issue with sales or More

by DARLENE.REYES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie
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Jan 09, 2025 -

Mark Christopher Auto Center responded

Thank you so much for your wonderful review! We're thrilled to hear that our attentive staff has been able to address and resolve your concerns in a timely manner. It’s great to know you're satisfied with your vehicle purchases and service at Mark Christopher Auto Center. We appreciate your kind words about our lounge amenities too! We always aim to treat our customers like family and are grateful for your loyalty. We look forward to serving you again in the future! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

January 07, 2025

Love this dealership. Never havr any problem and always clean and fast. Workers are always nice and friendly as well. More

by shogun0044
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 07, 2025 -

Mark Christopher Auto Center responded

Thank you for your wonderful review! We’re thrilled to hear that you love Mark Christopher Auto Center and have had a great experience with our team. It's our priority to maintain a clean and efficient atmosphere for our customers. We look forward to seeing you again soon! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

January 05, 2025

What was to take a couple of hours took almost 8 hours even with an appointment. More

by denns.anderson
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniella from pre-owned.
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Jan 07, 2025 -

Mark Christopher Auto Center responded

Thank you for your feedback. I am disappointed to hear that your service experience took significantly longer than expected, even with your appointment. I appreciate you bringing this to my attention, and I would encourage you to reach out directly so I can address your concerns and ensure a better experience in the future. Thank you for choosing Mark Christopher Auto Center! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

January 05, 2025

Chelsea was very helpful in handling everything that needed to be done with my vehicle.. More

by RB652032
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chelsea
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Jan 07, 2025 -

Mark Christopher Auto Center responded

Thank you for your wonderful review! We're thrilled to hear that Chelsea was so helpful with your vehicle at Mark Christopher Auto Center. Our team strives to provide excellent service, and it's fantastic to know we met your expectations. We hope to see you again soon! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

January 05, 2025

Nobu was very courteous and professional. . I went in for a service but had a few other issues that he was able to help solve and get fixed in a timely manner. He went over everything with an More

by ufofoaming
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nobu was the person who provided our service.
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Jan 07, 2025 -

Mark Christopher Auto Center responded

Thank you for your kind words! We're thrilled to hear about your positive experience with Nobu at Mark Christopher Auto Center. It’s great that he could assist you with your service and address any additional issues promptly. We appreciate your feedback and look forward to seeing you again for your future automotive needs! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

January 05, 2025

Great service, very prompt and easy to get a hold of. Nobu definitely knows what he’s doing More

by DAVID.AKBAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nobu
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Jan 07, 2025 -

Mark Christopher Auto Center responded

Thank you, David, for your wonderful review! We appreciate your kind words about the service you received at Mark Christopher Auto Center. It's great to hear that Nobu provided prompt assistance and showcased his expertise. We hope to see you again soon! Lloyd Beardsley General Manager lbeardsley@markchristopher.com

January 05, 2025

Excellent customer service. A bit longer than expected for the type of service performed. No additional comments More

by TENCHA30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chelsea
Report | Print
Jan 07, 2025 -

Mark Christopher Auto Center responded

Thank you for your review! I appreciate your kind words about our customer service at Mark Christopher Auto Center. I understand that the service took a bit longer than expected and always strive to improve our efficiency. I look forward to serving you again in the future! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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