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Mark Christopher Auto Center - Service Center

Ontario, CA

4.2
6,008 Reviews

6,008 Reviews of Mark Christopher Auto Center - Service Center

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July 06, 2024

Chelsea is great to work with. Communicates and updates in a timely manner. Really like the text feature. More

by sjrhar
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chelsea
Jul 09, 2024 -

Mark Christopher Auto Center responded

Thank you for your kind words! We're thrilled to hear that you had a positive experience working with us, especially appreciating the timely communication and updates. We're glad you found the text feature helpful. We look forward to assisting you again in the future at Mark Christopher Auto Center. Lloyd Beardsley General Manager lbeardsley@markchristopher.com

July 06, 2024

Went in for a leaking oil filter. My truck wasn’t due for its next oil change for another 3,500 miles. I only get my servicing done with them. It was just a bad or faulty part but the More

by Joe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar in the service department
Jul 09, 2024 -

Mark Christopher Auto Center responded

Thank you for choosing Mark Christopher Auto Center, Joe! We are thrilled to hear about your positive experience with outstanding customer service. We always aim to provide top-notch service, and we're glad we could take care of your truck. We look forward to serving you again in the future! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 05, 2024

Was checked immediately for the first time in many visits. My service advisor, Julie Escobar, was super helpful and efficient and provided excellent comunication. Very pleased with this visit and hope More

by CHRIS
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Julie Escobar
Jul 08, 2024 -

Mark Christopher Auto Center responded

Thank you so much for choosing Mark Christopher Auto Center and for taking the time to share your positive experience, Chris! We're delighted to hear that Julie provided you with top-notch service. We'll be sure to pass along your kind words. Looking forward to welcoming you back on your next visit! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 05, 2024

I took my Cadillac there. Everything was great until I went to pick up my car. It was not washed. They told me it would be 40 minutes. They told me to call before I came. I di More

by i8yo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 08, 2024 -

Mark Christopher Auto Center responded

Thank you for choosing Mark Christopher Auto Center for your Cadillac service. We understand your frustration with the delayed car wash and unresponsive phone calls. We appreciate your feedback and would like to ensure better communication in the future. Feel free to reach out to me directly so we can address your concerns. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 01, 2024

I thank Christopher Cuevas and Team at Mark Christopher auto center for all the help to leave there with our dream truck everybody was super nice answered all our questions everything went smooth thank god More

by gabby0623
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Cuevas -5 stars
Jul 03, 2024 -

Mark Christopher Auto Center responded

Thank you, Gabby, for the glowing review of Mark Christopher Auto Center! We're thrilled to hear that Christopher and the team made your truck purchase a smooth and enjoyable experience. Your satisfaction is our top priority, and we're glad we could help you find your dream truck. We appreciate your recommendation and look forward to assisting you in the future. Drive safe and enjoy your new truck! Lloyd Beardsley General Manager lbeardsley@markchristopher.com

July 01, 2024

I want to thank the Service Manager Dino Picanzo, the Service Director Jeff Rizzi, and the Service Advisor Chelsea Jose. My daughter inherited a 2014 Buick Encore from her much loved grandma. This c More

by cyndimdee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dino Picanzo & Chelsea Jose
Jul 03, 2024 -

Mark Christopher Auto Center responded

Thank you so much for sharing your experience with us, Cyndi! We're thrilled to hear that Dino, Jeff, and Chelsea provided exceptional service, solving the tricky issue with your daughter's 2014 Buick Encore. It's heartwarming to know they were both professional and compassionate throughout the process. We truly appreciate your business and kind words. We hope to assist you again in the future - please feel free to share your positive experience with others! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 01, 2024

Good service and attentive personnel. Treat you with respect appt easy to set up on line More

by SANED72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 03, 2024 -

Mark Christopher Auto Center responded

Thank you for sharing your experience with us, Saned. We're glad to hear that you found our service and personnel attentive and respectful. Setting up an appointment online should be convenient, and we're thrilled you found it to be so. If you have any further feedback or need assistance in the future, please don't hesitate to reach out. We appreciate your support! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 01, 2024

Great service and communication throughout the process. Thanks Julie for always taking care of my vehicle, More

by dchester
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie Escobar
Jul 03, 2024 -

Mark Christopher Auto Center responded

Thank you for the positive feedback! We're delighted to hear about your great experience with us at Mark Christopher Auto Center. We appreciate your kind words and will be sure to share your compliments with Julie. We look forward to seeing you again. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 01, 2024

The service team did good job, they tried to fix my radio, but the issue is still there. More

by 90xudong
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 03, 2024 -

Mark Christopher Auto Center responded

Thank you for sharing your feedback about your experience with the service team at Mark Christopher Auto Center. We appreciate your acknowledgment of their efforts to fix the issue with your radio. If you have any further concerns or would like us to take another look, please don't hesitate to reach out to me directly. We value your feedback and hope to have the opportunity to assist you again. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

June 30, 2024

Overall excellent service with the service staff and the vehicle was done within 1 day when told 2-3 days. Waited 15 minutes for them to bring the vehicle around after completing paperwork at Cashier was a More

by ENGINEMEDIC0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Ramirez
Jul 02, 2024 -

Mark Christopher Auto Center responded

Thank you for choosing Mark Christopher Auto Center and taking the time to leave such a detailed review. We are delighted to hear that you had an overall excellent service experience, and we appreciate your feedback regarding the wait time and wash. Your comments will help us improve. We look forward to assisting you on your next visit! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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