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Mark Christopher Auto Center - Service Center

Ontario, CA

4.2
6,007 Reviews
Call Service Center (909) 906-6156

6,007 Reviews of Mark Christopher Auto Center - Service Center

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July 31, 2024

Leslie was very professional same as the last time. I love working with her. She’s patient and understanding and just an overall nice person. More

by Derek W.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Fuentes
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Jul 31, 2024 -

Mark Christopher Auto Center responded

Thank you, Derek, for your wonderful feedback! We truly appreciate your kind words about our team member and are thrilled to hear that you enjoy working with her. At Mark Christopher Auto Center, we strive to provide a positive experience for all our customers. We look forward to seeing you again soon! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 28, 2024

Very good 👍🏼 service staff is very polite and professional staff goes above and beyond for there customers More

by JAIMEREBOLLEDO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar from service
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Jul 29, 2024 -

Mark Christopher Auto Center responded

Thank you for the kind words! We're delighted to hear about your positive experience at Mark Christopher Auto Center. Our team is dedicated to providing exceptional service, and we appreciate your recognition of their hard work. We look forward to welcoming you back for your next visit! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 26, 2024

Thank you so much the first time service was awesome 👍 no complaints thank you again More

by thelvarik
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dario Gomez
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Jul 26, 2024 -

Mark Christopher Auto Center responded

Thank you for sharing your positive experience, we appreciate it! We're glad to hear that you had an awesome first service visit at Mark Christopher Auto Center. We look forward to assisting you again in the future. Feel free to share your experience with others! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 26, 2024

Always phenomenal service starting with Nubu. Waiting area clean and filled with snacks, coffee and tea More

by JAYDA91764
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nobu
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Jul 29, 2024 -

Mark Christopher Auto Center responded

Thank you for the stellar review! We appreciate your kind words about our service, and we're glad Nubu made your experience exceptional. Our team strives to provide top-notch service, and we're delighted you enjoyed our snacks, coffee, and tea. Looking forward to your next visit at Mark Christopher Auto Center! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 26, 2024

The service writer Leslie was very helpful. Got me in same day and was able to get my truck back to me the next day. 10 stars. More

by JASONWALLINGFORD10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie in service.
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Jul 29, 2024 -

Mark Christopher Auto Center responded

Thank you so much for the 5-star review, Jason! We're thrilled to hear that Leslie provided you with helpful and efficient service. We pride ourselves on our quick turnaround time, and we're glad we could get your truck back to you promptly. We truly appreciate your feedback and hope to see you again at Mark Christopher Auto Center! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 25, 2024

Timely, good communication but missed washing car like they offered to do. Overall great job! More

by E&D
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chelsea
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Jul 26, 2024 -

Mark Christopher Auto Center responded

Thank you for the great review. I appreciate your feedback and am delighted to hear about your positive experience at Mark Christopher Auto Center. I regret to hear about the car wash and will ensure it's done on your next visit. We look forward to welcoming you back! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 22, 2024

Excellent customer service with Juan. Fast and easy and always very helpful. I won’t get my car serviced anywhere else. More

by CA2017
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan F
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Jul 23, 2024 -

Mark Christopher Auto Center responded

Thank you for sharing your positive experience at Mark Christopher Auto Center! I'm thrilled to hear that Juan provided excellent customer service, making your visit fast, easy, and helpful. I appreciate your loyalty and look forward to seeing you for future services! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 22, 2024

Great service, as usual. Avo was very helpful and explained everything in detail. Thank you ! More

by DANISENSEI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Avo Injian
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Jul 23, 2024 -

Mark Christopher Auto Center responded

Thank you for choosing Mark Christopher Auto Center and for taking the time to share your positive experience! I'm delighted to hear that Avo provided you with helpful and detailed service. I look forward to assisting you again in the future. See you next time! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 22, 2024

I checked my car in at about 11:40 they told me it’d be done in about 2 hrs I walked out to check on my car @ 2:30 and they hadn’t even moved it to the back to work on yet so I had to stay about another hr More

by JASONMLUNDBERG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 23, 2024 -

Mark Christopher Auto Center responded

Thank you for sharing your experience with us, Jason. I'm disappointed to hear about the delays you encountered during your visit to Mark Christopher Auto Center. We understand your frustration and would like the opportunity to address your concerns directly. Please feel free to reach out to me directly so we can discuss this further and work towards a resolution. We value your feedback and hope to have the chance to improve your impression of our services. Thank you. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 21, 2024

Excellent service! Fast check in and clear paperwork. I wish they offered a car wash though. More

by Angiejmattos89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 22, 2024 -

Mark Christopher Auto Center responded

Thank you for choosing Mark Christopher Auto Center and for the great review, Angie. We appreciate your feedback on the fast check-in process and clear paperwork. We'll certainly consider your suggestion about offering a car wash. We look forward to assisting you again in the future! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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