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Mark Christopher Auto Center - Service Center

Ontario, CA

4.2
6,192 Reviews

6,192 Reviews of Mark Christopher Auto Center - Service Center

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July 12, 2022

Very happy with the warranty work just performed on my Cadillac. They provided a loaner while the work was being done which made this situation far less of an inconvenience. More

by TT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Juan in Service
Jul 14, 2022 -

Mark Christopher Auto Center responded

Thank you for your wonderful feedback. Feel free to let me know if you have any concerns about your vehicle. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 10, 2022

Clean, helpful, always greeted with a smile. Easy to navigate where you need to go for service. If you have any questions, someone is there to help. NO passing the buck to someone else. Very fri More

by KELZBENZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Fakhouri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rigo, Vincenzo Catalano, Frank Villalobos, Tony Catalano, Matt Torres
Jul 12, 2022 -

Mark Christopher Auto Center responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 10, 2022

Good service personnel and efficient work. Pricing high. Good help. Cesar was a good service person. More

by Cobwebs4u
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cesar
Jul 12, 2022 -

Mark Christopher Auto Center responded

Thank you for writing this amazing review for our team! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 10, 2022

AVO is the best service advisor I ever had. I only deal with AVO because his communication and professionalism is the best around More

by KRAJEWSKI8088
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Avo
Jul 12, 2022 -

Mark Christopher Auto Center responded

Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and I appreciate everything that they do. I will be sure to pass on your very kind compliments and I encourage you to call or stop by if there is anything else that I can do for you. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 10, 2022

Miss the car wash you use to do when servicing my vehicle. Everything else A okay. More

by CUCAMONGAJAMES
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Matt Torres
Jul 12, 2022 -

Mark Christopher Auto Center responded

Thank you for this review! I really appreciate your business. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 10, 2022

Kept me waiting for a part, They hung up when I called about it. Waited 6 months and went elsewhere. Got the part in a couple weeks including installation. More

by supermart6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Jul 14, 2022 -

Mark Christopher Auto Center responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 09, 2022

Went in for a oil change said it would be 2 and half hours ended up waiting 5 hours More

by GILLVARGAS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Jul 14, 2022 -

Mark Christopher Auto Center responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 09, 2022

Advisor Dario Gomez didn’t provide Cust service and didn’t meet expectations at all. Advisor didn’t follow up to informed me that my vehicle will need to stay a day long. I contacted service dept at 3: More

by CHULLA1000
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Darío Gómez
Jul 14, 2022 -

Mark Christopher Auto Center responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 09, 2022

Worked with Avo and he helped me with everything. Generous from the get go. Will be back with any further services. More

by rueff24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Avo
Jul 12, 2022 -

Mark Christopher Auto Center responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else I can do to help you. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 09, 2022

Everyone I had contact with was courteous and friendly. I feel the service was performed accurately. I waited for my car and was out in about 2 hours. The car runs better. More

by PEDISON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacqueline Klosky
Jul 12, 2022 -

Mark Christopher Auto Center responded

It is wonderful to hear that our team was able to provide you with a great experience! I really appreciate this feedback and I will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact me. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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