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Mark Christopher Auto Center - Service Center

Ontario, CA

4.2
6,208 Reviews

6,208 Reviews of Mark Christopher Auto Center - Service Center

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January 28, 2025

Best service i ever had was very honest about what was needed and very helpful would recommend all friends and family to her More

by andrew_carkhuff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 29, 2025 -

Mark Christopher Auto Center responded

Thank you for your wonderful review! We’re thrilled to hear that you had the best service at Mark Christopher Auto Center. Providing honest and helpful service is our priority, and we appreciate your recommendation to friends and family. We look forward to assisting you again in the future! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

January 27, 2025

Took about 4 hours to do basic maintenance. Again, I was not notified once maintenance completed. I had to ask and found out it had been done for over 20 minutes. More

by mpoehl152
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 29, 2025 -

Mark Christopher Auto Center responded

Thank you for sharing your experience with us. We understand that waiting for service updates can be frustrating. At Mark Christopher Auto Center, we strive to keep our customers informed throughout the maintenance process. Your feedback is valuable, and I encourage you to reach out to me directly so we can address your concerns more thoroughly. We appreciate your input and hope to provide a better experience moving forward. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

January 26, 2025

Always a great experience. From the sales department to the service department there is no other chevy dealer in the area that offers your caliber of service. I have been com More

by RDANDRE11199
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Fakhouri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
JC Cavazos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2025 -

Mark Christopher Auto Center responded

Thank you so much for your wonderful review! We're thrilled to hear that you've had such great experiences with both our sales and service departments at Mark Christopher Auto Center. It’s amazing to know that you have been part of our journey since the Holt Avenue days, and we truly appreciate your loyalty since your first vehicle, the 1977 Chevy Malibu. We look forward to continuing to serve you and hope to see you again soon! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

January 26, 2025

My husband and I went to the dealership with zero intention of buying a vehicle. We just wanted to browse, however Jonathan Villa truly made the experience amazing and got us into a car for such an a More

by EVALYNVALLE17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Fakhouri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan Villa
Jan 27, 2025 -

Mark Christopher Auto Center responded

Thank you so much for your wonderful review, Evalyn! We’re thrilled to hear that you and your husband had such a positive experience at Mark Christopher Auto Center. It’s great to know that Jonathan Villa made such a significant impact during your visit. We look forward to welcoming you back for your future purchases and appreciate your referrals! Safe travels in your new vehicle! Lloyd Beardsley General Manager lbeardsley@markchristopher.com

January 26, 2025

Dario and Chelsea were kind, knowledgeable and helpful. They were also prompt. They allowed me to speak to the mechanic who was also amazing! He took the time to outline the issue and explain what was bein More

by STEVEADAMSPSS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure of the mechanics name but he was great! Starts with a J maybe.
Jan 27, 2025 -

Mark Christopher Auto Center responded

Thank you, Steve! We appreciate your kind words about our team at Mark Christopher Auto Center. It's great to hear that Chelsea and the mechanic provided you with such helpful and informative service. We strive to deliver perfect service from start to finish, and your feedback means a lot to us. We look forward to seeing you again next time! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

January 26, 2025

Avo is the best/ Know what he is talking about. Always takes care of my Suburban More

by KRAJEWSKI8088
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
AVO Injian
Jan 27, 2025 -

Mark Christopher Auto Center responded

Thank you for your wonderful review! We're thrilled to hear that Avo has been taking great care of your Suburban at Mark Christopher Auto Center. We appreciate your trust and support. We look forward to serving you again in the future! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

January 20, 2025

This auto center has very helpful and friendly staff. They made our car buying experience very quick. More

by jose_llamas7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Willy, Mejia
Jan 21, 2025 -

Mark Christopher Auto Center responded

Thank you for your kind wordsm, Jose! We're thrilled to hear that you found our staff at Mark Christopher Auto Center helpful and friendly, and that your car buying experience was quick. We appreciate your feedback and hope to see you again soon! Lloyd Beardsley General Manager lbeardsley@markchristopher.com

January 19, 2025

As a retired disabled two time combat action Marine, I’m disturbed at the way I was treated and the service provided. I requested that the shocks on my Escalade be inspected. I was informed that my rear More

by Cue111
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 21, 2025 -

Mark Christopher Auto Center responded

Thank you for sharing your experience with us regarding the inspection of your Escalade. At Mark Christopher Auto Center, we strive to provide clear communication and efficient service to all our customers, especially our veterans. Your feedback is invaluable in helping us improve our processes. We would appreciate the opportunity to discuss this matter further to address your concerns and hopefully reach a resolution. Please feel free to contact me directly so I can assist you. Thank you again for your service and for bringing this to my attention. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

Jan 22, 2025 -

Cue111 responded

Thanks for your prompt response. Awesome that you’re interested in the type of service rendered to our veterans. My goal is to locate a responsible professional service provider to complete the required service on my Escalade.

January 18, 2025

The representatives were very helpful and knowledgeable. I look forward to to the next visit. More

by FRANKLYN.HARRIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario
Jan 20, 2025 -

Mark Christopher Auto Center responded

Thank you for your wonderful review, Franklyn. We’re thrilled to hear that our representatives were helpful and knowledgeable during your visit to Mark Christopher Auto Center. We look forward to seeing you again soon! Lloyd Beardsley General Manager lbeardsley@markchristopher.com

January 18, 2025

Nobu Damon is an OUTSTANDING Service Advisor. He remembers all of my requests from Day One when I bought my CTSV in 2014. More

by Take 1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nobu Damon - Service Advisor
Jan 19, 2025 -

Mark Christopher Auto Center responded

Thank you for your kind words! We're thrilled to hear that Nobu has consistently provided you with outstanding service since your purchase of the CTSV in 2014. At Mark Christopher Auto Center, we strive to create lasting relationships with our customers, and it’s great to know that Nobu has made such a positive impact. We look forward to assisting you with any future needs! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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