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Mark Christopher Auto Center - Service Center

Ontario, CA

4.2
6,192 Reviews
Call Service Center (909) 906-6156

6,192 Reviews of Mark Christopher Auto Center - Service Center

Sort by
July 20, 2022

Fast and straight to the point, Erick in the Chevy service drive made my visit easy and simple More

by PENGUIN0906
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erick
Report | Print
Jul 22, 2022 -

Mark Christopher Auto Center responded

We're pleased to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

July 20, 2022

Left car for service for 1 week due to service light on, Advisors stated light was not on, picked the car up light still on, Sales Manager on-site verified light on and was also disappointed car was not rep More

by SiC
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Eric was the Advisor, doubt he verified light was on, but did assure it was off., Matt Torres
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Jul 22, 2022 -

Mark Christopher Auto Center responded

It appears the impression you received during your recent visit at our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give me a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 20, 2022

I enjoyed my visit, very helpful service desk rep helped me confirm my warranty support. Thank you! More

by Johntech2006
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dario Gomez
Report | Print
Jul 22, 2022 -

Mark Christopher Auto Center responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

July 19, 2022

Buena atencion,buen servicio y lo recomiendo tengo muchos anos llevando mi carro a Christhoperl More

by saraviamaximo
Customer Service
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dario.
Report | Print
Jul 21, 2022 -

Mark Christopher Auto Center responded

¡Sus excelentes comentarios realmente nos alegraron el día! ¡Le agradecemos por adelantado por compartir su experiencia con otros! Si alguna vez necesita algo en el futuro, no dude en contactarnos. ¡Cuídese! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 19, 2022

Did a great job on my service. I will return for second service. Ray Peters made the experience good. More

by DAN.EAMES1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ray P.
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Jul 20, 2022 -

Mark Christopher Auto Center responded

Thank you for your wonderful feedback. Feel free to let me know if you have any concerns about your vehicle. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 18, 2022

They were so busy yet the service manager took the time to call me back, squeeze my car in and have it back to new! More

by Jessica
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Torres
Report | Print
Jul 20, 2022 -

Mark Christopher Auto Center responded

Thank you for this amazing review! I really appreciate your business. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 17, 2022

I’ve used this dealer ship for years and I’m always very pleased with the service I received. More

by Dodxn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nobu Domon
Report | Print
Jul 19, 2022 -

Mark Christopher Auto Center responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else I can do to help you. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 17, 2022

Great service from the time of drop off to time of pick up. Was greeted immediately and staff was friendly More

by BIANCAJ15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Silva
Report | Print
Jul 19, 2022 -

Mark Christopher Auto Center responded

Thank you for your wonderful feedback! Feel free to let me know if you have any concerns about your vehicle. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 17, 2022

First time we spent more the 6 hrs todo at chance oil only so sorry More

by PADILLA_RUFINO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Report | Print
Jul 21, 2022 -

Mark Christopher Auto Center responded

Padilla, I appreciate learning about your recent service with us. I strive for a positive experience, and it appears you did not receive that from us. I would appreciate the opportunity to discuss your time spent with us. Please contact me at your earliest convenience so we can work together at resolving this. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 17, 2022

I will never take my truck here again. You guys never have loners. I did not pay 20k. I needed to rent a car in the mean time this is unacceptable. You guys stayed with my truck 1 week. My More

by PEREZREYNA32
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Report | Print
Jul 21, 2022 -

Mark Christopher Auto Center responded

I am not pleased to hear of the incident you've described in this review. I want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact me at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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