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Mark Christopher Auto Center - Service Center

Ontario, CA

4.2
6,193 Reviews
Call Service Center (909) 906-6156

6,193 Reviews of Mark Christopher Auto Center - Service Center

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August 07, 2022

We dropped off our vehicle like at 9:20 for an oil change. We were told the vehicle would be ready with in 3 hours. I called at noon to see if my vehicle was ready and I was told to give them an hour. More

by LORE_MARTINEZ1234
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Novu
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Aug 11, 2022 -

Mark Christopher Auto Center responded

I appreciate learning about your recent service with us. I strive for a positive experience, and it appears you did not receive that from us. I would appreciate the opportunity to discuss your time spent with us. Please contact me at your earliest convenience so we can work together at resolving this. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

August 07, 2022

Best costumer service Ray has always been such a great person to work in the service department. More

by bigredkevin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ray
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Aug 09, 2022 -

Mark Christopher Auto Center responded

Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and I appreciate everything that they do. I will be sure to pass on your very kind compliments and I encourage you to call or stop by if there is anything else that I can do for you. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

August 07, 2022

Es el mejor servicio muy buena atención al cliente rapidez y dejan muy vien los carros More

by asjanett
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
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Aug 09, 2022 -

Mark Christopher Auto Center responded

Apreciamos sus amables comentarios. ¡Esperamos verle de nuevo en un cercano futuro! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

August 06, 2022

Tha problem wasn't fix completely, they did it fast but now the truck takes longer to turn on More

by Daniel Garcia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sam Fakhouri
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Rizzi
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
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Aug 11, 2022 -

Mark Christopher Auto Center responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

Aug 11, 2022 -

Daniel Garcia responded

You guys have my phone number in the system im available call me anytime

August 06, 2022

Service, they have a very bad attitude, especially Yaky And they are not honest with the prices. This is the worst Place More

by MAYORGA2419
Recommend Dealer
No
Employees Worked With
Yaki
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Aug 11, 2022 -

Mark Christopher Auto Center responded

I am not pleased to hear of the incident you've described in this review. I want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact me at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

August 06, 2022

took my GMC truck for service had my truck back in no time, staff was great More

by joseraigoza
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Avo
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Aug 09, 2022 -

Mark Christopher Auto Center responded

Thank you for leaving us this great review! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

August 06, 2022

Everything was completed at a very reasonable cost to me. Took a long time, but I don't mind. Just happy with the services More

by buttermilksubway
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don't know who did what, Matt Torres
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Aug 09, 2022 -

Mark Christopher Auto Center responded

Thank you for this review! I really appreciate your business. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

Aug 09, 2022 -

buttermilksubway responded

Sorry, but I need to revise my good review the other day. First of all, I use my truck for my camper & while preparing for a trip to Montana yesterday, the dash first said to add DEF. That wasn't expected because I did recently. Then the dash said to add coolant. Yes my dash was corrct. The container next to the blue DEF filler was low. Very low. So after your mechanic drained out some of the antifreeze to rework the engine heater, oops...he/she forgot to top it off. SO YOU RATE THE SERVICE FOR ME

August 06, 2022

Still have issues. No charging, false tire readings. Will call on Monday. Nobu though is quite good. More

by Schoolray
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Nobu
Report | Print
Aug 11, 2022 -

Mark Christopher Auto Center responded

I appreciate you leaving this honest feedback about your experience. I appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to me so that I can learn more about your visit. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

August 06, 2022

I ask to fix one thing and they fix the wrong part. the guy told me he will fix the right part with no charge and I'm still waiting. it's going into two weeks and haven't heard nothing. More

by nenet1982
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I don't know his name.
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Aug 11, 2022 -

Mark Christopher Auto Center responded

Thank you for sharing your experience with us. I strive to ensure an excellent experience and I want to learn more about what took place. Please contact me at your convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

August 06, 2022

Customer service was really nice when I went in for my first free oil change and they were right on point about the time they said my vehicle would be ready for me I give them a BIG 10.5 with the highest More

by MAGGIEPRINC
Customer Service
Recommend Dealer
Yes
Employees Worked With
Don’t remember the guys name
Report | Print
Aug 09, 2022 -

Mark Christopher Auto Center responded

Thank you for your wonderful feedback! Feel free to let me know if you have any concerns about your vehicle. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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