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Mark Christopher Auto Center - Service Center

Ontario, CA

4.2
6,188 Reviews

6,188 Reviews of Mark Christopher Auto Center - Service Center

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December 06, 2022

Every time I come here Julie is the best and always takes care of my repairs within a timely manner More

by WAVOLEVAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie Escobar
Dec 08, 2022 -

Mark Christopher Auto Center responded

Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and we appreciate everything that they do. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 06, 2022

My RV was towed there by AAA as it broke down and they were the only one that was close that works on RV’s. Nobu was great at keeping me informed every step of the way. The downside was just waiting on pa More

by Abonez50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nobu Domon
Dec 06, 2022 -

Abonez50 responded

Nobu is great to deal with and is on it when communicating. Took longer than expected due to having to order parts and waiting for them. Also gave me a discount which was about 8% was hoping for 10% to 15% for the length it time and having to wait another 4hrs at pick up, because my fuel gauge was not working only to find out the mechanic crossed the wires. Overall not a bad or great experience but a good experience.

December 06, 2022

It went well as the actual car service. It changed when I informed the cashier that I wanted to use my rewards towards my service however instead of directing me straight to my advisor she More

by liz.sophia.twins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Blonde young girl
Dec 08, 2022 -

Mark Christopher Auto Center responded

Thank you for taking the time to provide us with this feedback. We value hearing from our customers, and the inconvenience that occurred here at Mark Christopher Auto Center does not reflect our standards of customer service. If you have any questions or would care to discuss this further, please do not hesitate to contact me at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 05, 2022

Had my Silverado serviced here been along time since I’ve been here. But they were very communicative with me in what needed to be done and were not pushy on me to try and upsale. Do miss the shuttle that us More

by jose.perez18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan morales in sales ,Julie in service.
Dec 06, 2022 -

Mark Christopher Auto Center responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 05, 2022

The problem on my truck still exist even though Dario assured me it was fixed .. I have been calling for two weeks and still haven’t heard back. Don’t think I’ll be coming back More

by thovan.huynh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dario gomez
Dec 07, 2022 -

Mark Christopher Auto Center responded

We are not pleased to hear of the incident you've described in this review. We want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact me at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 05, 2022

Wasn’t pleased at all… I simply will take vehicle elsewhere. Brought truck in for a few things and they said they saw nothing yet I had to take it somewhere else where they did see the problem I orig More

by tennisrunner6568
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t see employee she was in service department
Dec 07, 2022 -

Mark Christopher Auto Center responded

Thank you for taking the time to provide us with this feedback. We value hearing from our customers, and the inconvenience that occurred here at Mark Christopher Auto Center does not reflect our standards of customer service. If you have any questions or would care to discuss this further, please do not hesitate to contact me at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 04, 2022

Nobu was very courteous and helpful. Service was done well and efficiently. The loaner car situation, however, is very poor. I frankly expect that a loaner be provided at a Cadillac s More

by marcblecher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Catalano
Dec 06, 2022 -

Mark Christopher Auto Center responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 04, 2022

Mark Chris provides an Awesome Customer Experience, & for the service department Mr. Ray Peters gave me an A + Service, Total Satisfaction, Thank you 🙏 More

by Clemente21.cp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Peters
Dec 06, 2022 -

Mark Christopher Auto Center responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 04, 2022

Really rude and bad attitude at the front desk with customers when you drop your car you need better personal and better trained. This is the last time that I drop my car with you guys for service. Rea More

by Homero Betancourt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Dec 06, 2022 -

Mark Christopher Auto Center responded

We’d like to thank you for sharing details of your recent experience at our dealership. Above and beyond customer service is what we strive for daily with our customers. Please contact me at your earliest convenience so I can discuss your experience and learn more. I look forward to hearing from you. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 04, 2022

Absolutely outstanding service. Couldn’t have asked for better. Jeff and Dino are great. I would most definantly recommend them to anyone. More

by STEVEE12341
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dino
Dec 06, 2022 -

Mark Christopher Auto Center responded

We cannot thank you enough for your wonderful review of Mark Christopher Auto Center and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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