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Mark Christopher Auto Center - Service Center

Ontario, CA

4.2
6,193 Reviews

6,193 Reviews of Mark Christopher Auto Center - Service Center

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January 05, 2023

My service was great. They were very good when explaining what was going on with my car. They kept me informed through the whole process. Julie is a great service advisor. More

by kkelly11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Julie Escobar, Matt Torres
Jan 09, 2023 -

Mark Christopher Auto Center responded

Thanks for the great feedback! I am very happy that Julie was there to give you the customer service I know you deserve! Thank you and I look forward to seeing you again! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

January 04, 2023

Avo the service rep and travis the electrical tech are the best! They are by far are the nicest most honest people I've met. Ive dealt with almost all local chevrolet dealerships in the area and i must ad More

by ramoncast261
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
SERVICE AVO & TECHNICIAN TRAVIS
Jan 06, 2023 -

Mark Christopher Auto Center responded

Thank you for the glowing review! I take pride in our customer service and do whatever I can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

January 03, 2023

Had my 2011 Chevy service requested an oil change tire rotation were completed but none of the other fluids were addressed More

by MGOMEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Juan, Matt Torres
Jan 05, 2023 -

Mark Christopher Auto Center responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

Jan 05, 2023 -

MGOMEZ responded

Hi Jeff you can give me a call if you like 9097029922

January 02, 2023

In prep for 700 mile trip to Utah, they aligned all 4 wheels. But discovered brake lining was 90% gone, notified me, replaced. All good but water cooling system broke down day after arrival. Replaced "re More

by janssnyder
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Jan 04, 2023 -

Mark Christopher Auto Center responded

We appreciate you taking the time to share your experience with our dealership. I would like to speak with you about the details of your time with us. Please contact us directly at your earliest convenience. Thank you! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

January 02, 2023

Very busy but got people's vehicles in and out. Me was recall and I had to ask what was actually done. More

by Wheelercl94
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Didn't get names
January 02, 2023

I have been using the service dept since 2004. . Have always received great service. Happy with service department and mechanics. Trustworthy sums it up. More

by ASPHALTZOMBIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie and Juan
Jan 04, 2023 -

Mark Christopher Auto Center responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else I can do to help you. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

January 02, 2023

Dealership was very polite. Directed my calls. Help me out when I needed to, redirected me when needed. The service person that I was working with Ray kept me up to date and w More

by rosalesgj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray
Jan 04, 2023 -

Mark Christopher Auto Center responded

Ray is a valued member of the Mark Christopher Auto Center team and we all strive to provide excellent service! I look forward to seeing you again in the future. Thanks again! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

January 02, 2023

Disappointing service. Once I said no to doing repairs service advisor brushed me off when I asked a question and brushed me off when I showed up to get my car. The. It to More

by israel.berber
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nobu
Jan 04, 2023 -

Mark Christopher Auto Center responded

Israel, your experience with us does not reflect our standards of customer service. Your time is valuable to us and we strive to provide fast and competent service. Please contact me at your earliest convenience so we can discuss this further. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

January 02, 2023

Avo was very down to earth I appreciated the way they handled my case They were very fast for it being week of Xmas I appreciate the way they looked out for me when I needed it . More

by michaelhernandez604
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Avo
Jan 04, 2023 -

Mark Christopher Auto Center responded

I appreciate the kind words. I look forward to seeing you again in the future! Lloyd Beardsley General Manager lbeardsley@markchristopher.com

January 02, 2023

Jackie was a helpful parts and service Tech information updater, She called me every time there was parts to be worked on my car and even though it took nearly 3 weeks the Services in my vehicle where made More

by VICTORDSANCHEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackie
Jan 04, 2023 -

Mark Christopher Auto Center responded

It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to me if you have any questions for our staff. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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