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Mark Christopher Auto Center - Service Center

Ontario, CA

4.2
6,005 Reviews

6,005 Reviews of Mark Christopher Auto Center - Service Center

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September 28, 2024

Muy buen lugar atienden bien y tienen muy buenos precios my siguiente compra sera con ustedes nos bemos para diciembre More

by DUVALINSAMITO96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Fakhouri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2024 -

Mark Christopher Auto Center responded

¡Muchas gracias por tu comentario! Nos alegra saber que tuviste una buena experiencia con nosotros en Mark Christopher Auto Center. Apreciamos tu confianza y esperamos verte nuevamente en diciembre para tu próxima compra. ¡Hasta pronto! Lloyd Beardsley General Manager lbeardsley@markchristopher.com

September 27, 2024

I personally wouldn’t recommend it. Finance manager at the moment was pressuring us on an offer we didn’t like. When signing paper work I was promised the extended warranty for 100k mi More

by christopherrodriguez906
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t recall their names.
Sep 30, 2024 -

Mark Christopher Auto Center responded

Thank you for sharing your experience with us. I understand your concerns regarding the finance process and the warranty details. Your feedback is invaluable, and we continually strive to improve our customer service standards at Mark Christopher Auto Center. If you would like to discuss this matter further or seek a resolution, please feel free to reach out to me directly. I appreciate your feedback and hope to have the opportunity to assist you better in the future. Lloyd Beardsley General Manager lbeardsley@markchristopher.com

September 27, 2024

Made my appointment and brought in my Encore GX, got the estimate next day. Parts delayed for five days but I was updated frequently and when parts arrived technician stayed late to get me back on the road More

by lindatorrey68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chelsea
Sep 30, 2024 -

Mark Christopher Auto Center responded

Thank you for your wonderful review! We're glad to hear you were happy with the service on your Encore GX at Mark Christopher Auto Center. We appreciate your patience with the parts delay and are pleased to know our technician went the extra mile to get you back on the road quickly. We look forward to assisting you again in the future! Lloyd Beardsley General Manager lbeardsley@markchristopher.com

September 26, 2024

Everything was simple and staff was courteous. I appreciate the text communication you offered. Car wash was helpful too. More

by diana25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chelsea
Sep 26, 2024 -

Mark Christopher Auto Center responded

Thank you, Diana, for your kind words about your experience at Mark Christopher Auto Center! We're glad to hear that everything was simple and our staff was courteous. We appreciate your feedback on our text communication and are happy you found the car wash helpful. We look forward to assisting you again in the future! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 26, 2024

Purchased a 2024 GMC Sierra Denali for $80,000 Radio and the complete audio system dint work Been a month still waiting for the part People make sure you fully inspect the vehicle you buying at Mark chr More

by steverodriguez24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jerry Pena
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2024 -

Mark Christopher Auto Center responded

Thank you for your feedback regarding your recent purchase at Mark Christopher Auto Center. I understand it must be frustrating that you're facing issues with the audio system in your new GMC Sierra Denali, and I know that the wait for the part has been lengthy. We want to ensure that all our customers have a complete and satisfactory experience with their vehicles, and I appreciate your patience as we wait for the part to arrive. If you would like to discuss this at any time, please feel free to reach out to me directly. We look forward to resolving this matter and get your truck's audio system back in working order. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 26, 2024

Went to takecar for oil change was greeted and receive my car very quickly thanks to service advisor More

by BOSTIC9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2024 -

Mark Christopher Auto Center responded

Thank you for your wonderful feedback! We're thrilled to hear that you had a quick and positive experience at Mark Christopher Auto Center for your oil change. Our service advisors work hard to provide prompt service, and it's great to know that you felt welcomed. We look forward to seeing you again for your next visit! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 24, 2024

Jerry Pena helped me a lot to get me into a truck! Went out of his way to make everything possible. More

by arroyocarlos78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 25, 2024 -

Mark Christopher Auto Center responded

Thank you for your wonderful review! We're thrilled to hear that Jerry went above and beyond to assist you in getting into a truck. At Mark Christopher Auto Center, we strive to provide exceptional service, and it's rewarding to know that Jerry made a positive impact on your experience. We hope to see you again soon and appreciate you sharing your experience! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 23, 2024

Chelsea was my service rep. She is very good and communicates well she provided a continuous update our vehicle. Thank you very much More

by RSEVERSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chelsea
Sep 24, 2024 -

Mark Christopher Auto Center responded

Thank you for your kind words about our service rep! I'm thrilled to hear that she kept you well-informed throughout your vehicle service at Mark Christopher Auto Center. Your appreciation means a lot to me. I look forward to serving you again in the future! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 23, 2024

As always received friendly attention to my services required. However I received the car back with the front passenger seat fully extended. I also noticed that an updated sticker was not placed on my w More

by Carmen Kemp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 24, 2024 -

Mark Christopher Auto Center responded

Thank you for your feedback! I appreciate your continued trust in Mark Christopher Auto Center for your service needs. I understand your concerns regarding the front passenger seat and the absence of the oil change reminder sticker. Your experience is important to me, and I will ensure that these issues are addressed for future visits. If you have any further questions or need assistance, please don’t hesitate to reach out. I look forward to serving you again! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 21, 2024

The service associate was very professional she helped me with the service problem that I had. But the service technician made a simple oil change turn into a big oil mess. Down my engine and into the skid p More

by WAYNENELAINE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2024 -

Mark Christopher Auto Center responded

Thank you for your feedback. I appreciate you bringing your experience to my attention. While it's great to hear that our service associate was professional and helpful, I am disappointed to hear about the oil change complication. Please feel free to reach out to me directly so we can address this issue and work towards a resolution. Your satisfaction is important to us. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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