Mark Christopher Auto Center

Ad bait and switch. Misrepresentations. Do not buy a car from this dealer. Dishonest and classic bait and switch with ads. Reporting to state to investigate. Went on Sunday to lease encor Do not buy a car from this dealer. Dishonest and classic bait and switch with ads. Reporting to state to investigate. Went on Sunday to lease encore in ad. Couldn't agree on trade in value. No problem. I sold vehicle on own within 2 days. Called back today and they said ad pricing is over. Said no problem and hung up. They called me back and said the would honor Saturday ad. Asked if they had grey encore at sale price because I was 2 hours away. He checked and said yes. Great I will be there in 2 hours. When 5 minutes away they called back and said all they had were blue and rosewood - coincidentally the colors I said I didn't want. Sales person blamed manager. I voiced concern but then asked about Verano in ad. Car in ad is red. Sales guy took me out with my son and pointed to cars I could pick from: red, blue, white etc... Awesome, I'll take white. He goes in to get keys and comes back out and says not available for lease special. Ok I'll take red- the color in ad and he previously said that was part of ad. Goes in and and comes back out and says not available. $100 over MSRP allowed. Ironically it is not possible to get a red car at that MSRP. Manager confirmed it. Why is there a red car in ad? I'm educated enough to make a wise decision to leave and not be taken advantage of. It only cost me 5 hours of my time. The part that concerns me is how many people have fallen for this and drove off with a more more expensive car. The manager and sales rep knew they were unethical on this deal when questioned. Please do not buy a car from them. There are more ethical dealers out there. More

Hazardous to you and your family! Worst service department I have ever experienced! Sales staff has 0 product knowledge! They were trying to sell me a truck underrated for my ne Worst service department I have ever experienced! Sales staff has 0 product knowledge! They were trying to sell me a truck underrated for my needs. Even though I made it clear what the use was. Found that the sales staff at both Mark Christopher and Mountain View Chevrolet are mostly young and poorly trained and only concerned with making sales and getting to the next customer. I had to finish a business call before I exited my vehicle so I was observing the sales staff just standing around on there phones. The conversations that I could overhear were totally inappropriate anywhere except on a construction site. Whomever runs the sale team should be terminated! Service department. Better off going to Pep Boys as far a workmanship. It's so very clear that they are not paying for quality employees at both of their dealerships. I have tried both Mark Christopher and Mountain View Chevrolet and every single visit I had issues from small to VERY HAZARDOUS. My first brake job they did not properly tighten something and right in the middle of the freeway my wheel locked up! Almost hit another car! Ruined the tire and rim. I got back in my truck to find the turn signal lever broken hanging by some wires. They tried to say it came in that way. My cab camera showed different! I showed the service writer the video and they changed their tune real quick. They didn't have one in stock so I had them take one off of a new truck on the lot. Got home from basic oil change and tire rotation. Heard something rattling on the way home. Lifted the hood and the air box was not clipped shut and they forgot to reset the tire pressure sensors. Had a defective vent actuator. They had to remove the dash for the repair. When I got back in the truck the dash wasn't even installed (just hanging by one clip) and scratched all up along with the instrument cluster. So they had to pull all of that out of a new truck on the lot. I wasn't leaving till it was right! All in all. Employees are a reflection of the owners. I don't know them but they can't be blind so that just means that they only care about making vehicle sales and not the true needs and concerns of the customer. Each of my visits I met other customers in the waiting room and I'm not the only one having these issues. I would highly recommend additional training of all employees at both dealerships. With all the mistakes being made something is going on. It's either they are not top mechanics in the field as they should be at a dealership. More

Very pleasant and a great deal. Joe Gonzales very helpful and made the experience great for buying a 2016 Malibu. The paperwork with the finance lady was pleasant. The only thing f Joe Gonzales very helpful and made the experience great for buying a 2016 Malibu. The paperwork with the finance lady was pleasant. The only thing frustrating was trying to use the dealers chat on the Internet. Just pic up the phone and call Joe. More

Satisfied to the max!! Joe Gonzales really helped out with what I was looking for. He was great at detail and didn't mind explaining everything to us more than twice. We wer Joe Gonzales really helped out with what I was looking for. He was great at detail and didn't mind explaining everything to us more than twice. We were in good hands with him. More than great customer service, superb! More

Extremely satisfied Extremely friendly staff. Mark Christopher is a well organized and professional facility. Told them what truck I want and the price I wanted to pay. J Extremely friendly staff. Mark Christopher is a well organized and professional facility. Told them what truck I want and the price I wanted to pay. Joe Gonzales left to go work out the deal. Came back with some numbers that where fair and so I bought the truck. More

2016 malibu ls I want to thank you joe gonzalez for helping me buy my first car at Mark Christopher. I had an amazing experience and thank you againg for helping me I want to thank you joe gonzalez for helping me buy my first car at Mark Christopher. I had an amazing experience and thank you againg for helping me buy my first car... thank you Joe Gonzalez More

Best Dealer Review EVER!!! Mark Christopher Auto Center has great prices and integrity! I have been to many dealers over the years some did not have the car advertised or chang Mark Christopher Auto Center has great prices and integrity! I have been to many dealers over the years some did not have the car advertised or changed prices upon arrival. I like buying advertised prices or deals negotiated on the internet. Best experience, quick, good deal on 2017 Chevy Volt Lease. Joe Gonzalez was great (internet manager). Honest, helpful and concerned staff. Very clean and great break room areas. More

Poor sale staff Went to this dealership first to buy a new car for the third time and was told again to go find a better deal. Again for the third time I did, the sal Went to this dealership first to buy a new car for the third time and was told again to go find a better deal. Again for the third time I did, the sales staff has no customer service its take or leave attitude has cost them over 200,000.00 in the last three years from me and my company. I bought a better car all three times for the same or less money then I offered them. I guess I should be thanking them, one thing you can be assured of is I will never go to the dealership again. I should say thank you to La Quinta Cadillac for such a great deal on my new escalade. More

Getting what we were looking for My husband and I just resently purchased a New/Used Buick Encore. Needless to say we LOVE the ride! Jonathan was very helpful getting us this great de My husband and I just resently purchased a New/Used Buick Encore. Needless to say we LOVE the ride! Jonathan was very helpful getting us this great deal and the staff was very polite. More

amazing customer service I cant express enough how great everyone at mark christopher treats you. You are not a customer there you are more like family. I worked with both pa I cant express enough how great everyone at mark christopher treats you. You are not a customer there you are more like family. I worked with both paul and joe G. And they both went above and beyond to help us get the deal that fit us best not only on one car but on two. I will never buy a car from anyone but mark christopher. Thank you for all you ha e done for us. More