Mark Christopher Auto Center

BEST EXPERIENCE EVER There is no way to describe my experience at Mark Christopher of Ontario other than amazing! Salesman Robert Torres made me very comfortable throughou There is no way to describe my experience at Mark Christopher of Ontario other than amazing! Salesman Robert Torres made me very comfortable throughout the entire process and I was convinced he really cared that I left happy with my purchase. He was friendly, knowledgeable and worked very hard to help me find what I was looking for. I was very impressed with his commitment to me as a customer and would recommend anyone go directly to him! Thank you Robert, I couldn't be happier with my new Camaro RS! More

Deandre Smartt = Best Car Salesperson! Deandre Smartt is an excellent sales consultant and Mark Christopher Auto Center is lucky to have him. He was very patient and answered all of our que Deandre Smartt is an excellent sales consultant and Mark Christopher Auto Center is lucky to have him. He was very patient and answered all of our questions. We were looking for a car several months ago but never decided what we actually wanted to get. We started at Mark Christopher (MC) then after a while ended up going back to MC because of Deandre. I always thought it stressful to buy a car and deal with salespeople. However, Deandre made the entire process smooth, quick, painless and he got us a great deal. He went above and beyond to make sure we were satisfied with our purchase. We love our new car and really appreciate the quality customer service we received. More

Beware.. Came in for a charging issue. Diagnosed as an alternator issue. Had an extended warranty purchased from North County Cadillac with the purchase of my Came in for a charging issue. Diagnosed as an alternator issue. Had an extended warranty purchased from North County Cadillac with the purchase of my CTS-V. Instead of just replacing the alternator, service tech identified replacement cold air intake and claimed car was modified to warranty company who refused the claim and cancelled the warranty, despite identifying the intake had nothing to do with the failed alternator, and unrelated to the problem. More

Bait and Switch t took a week to negotiate a deal for a Sierra 2500HD. The sales person and his manager gave us a price, confirmed the details of the offer. We were p t took a week to negotiate a deal for a Sierra 2500HD. The sales person and his manager gave us a price, confirmed the details of the offer. We were pre qualified, negotiated the terms, and when we arrived at the dealership to pick up the car, we were told we had the price that we wanted but the cover we requested and confirmed that was part of the deal would be an extra 1700. On top of it, Emmett would only say 'opps sorry.' He told us if he had been involved sooner, he would not have committed to the deal? The whole experience was a bait and switch. The sales person (while very nice), & the sales manager had no experience in negotiating a deal and therefore messed up- and instead of recognizing this mistake, and making amends with their miscommunication - we decided to walk away. This whole experience with this dealership should be a HUGE watch out for all consumers. They also told us because we were from Orange County they would not make any money on the service since we would not bring our vehicle over an hour away. If you are in the market for a car, I would stay clear of doing any business with them. More

Bait and switch Experience It took a week to negotiate a deal for a Sierra 2500HD. The sales person and his manager gave us a price, confirmed the details of the offer. We were It took a week to negotiate a deal for a Sierra 2500HD. The sales person and his manager gave us a price, confirmed the details of the offer. We were pre qualified, negotiated the terms, and when we arrived at the dealership to pick up the car, we were told we had the price that we wanted but the cover we requested and confirmed that was part of the deal would be an extra 1700. On top of it, Emmett would only say 'opps sorry.' He told us if he had been involved sooner, he would not have committed to the deal? The whole experience was a bait and switch. The sales person (while very nice), & the sales manager had no experience in negotiating a deal and therefore messed up- and instead of recognizing this mistake, and making amends with their miscommunication - we decided to walk away. This whole experience with this dealership should be a HUGE watch out for all consumers. They also told us because we were from Orange County they would not make any money on the service since we would not bring our vehicle over an hour away. If you are in the market for a car, I would stay clear of doing any business with them. More

Practices BAIT and SWITCH and LIES to their customers! Mark Christopher Chevy practices Bait and Switch Advertising. We came in to check out two Chevy Sparks KL8CB6SA9HC786772 and KL8CB6SA0HC797031 which w Mark Christopher Chevy practices Bait and Switch Advertising. We came in to check out two Chevy Sparks KL8CB6SA9HC786772 and KL8CB6SA0HC797031 which were advertised $10,995. After the salesman Gerald Waters entered both into the computer, and was gone for 30 minutes to find it, he came back with a black car, and told us the Red Spark, KL8CB6SA0HC797031, had a huge dent in it, and that he couldn't sell it. He also told us he couldn't find the Kalamata Spark, KL8CB6SA9HC786772, and that he would give us the deal on the black car. We really didn't want the black car, but reluctantly agreed to purchase it. After taking it for a test drive, and wasting a couple of hours, we were led to financing to complete the purchase. While we were waiting, I went for a walk, found the Red Spark, KL8CB6SA0HC797031, and it wasn't dented. Gerald Waters LIED to us that the Red Chevy Spark that we wanted to purchase had a HUGE DENT in it because he didn't want to sell it to us. When we told Gerald Waters about it, he went and got the manager, who then told us the Red Spark had a mechanical problem, that they wouldn't be selling it to us, and that it would be returned to the manufacturer. He also told us the Kalamata was already sold. I went back the next day and test drove the Red Spark, and the Kalamata Spark was still on their lot. The Red Spark drove great, and there were zero DENTS. When the Saleswoman asked me to come inside so she could get me a deal on the car, I told her I already had a deal on the car, and pulled out their advertisement for $10,995. She went in to see the manager, came back out and informed us we would not be getting that deal because both vehicles were listed by mistake in the advertisement. I told her I would be reporting them to the BBB for Bait and Switch advertising, she went back in to see her manager, came out and gave us the deal. They are being dishonest with their customers, advertising cars for sale that they have no intention of selling at the advertised price. They lie to the customers about the condition of the cars that are listed in their advertisement, so they won't have to sell them. They are in the practice of Bait and Switch Advertising which is illegal. More