Mark Christopher Auto Center

Great when you buy, but not helpful when vehicle has issues. First and foremost when I purchased my vehicle everyone was great to me and I loved the dealership even referring 3 family members who purchased new v First and foremost when I purchased my vehicle everyone was great to me and I loved the dealership even referring 3 family members who purchased new vehicles (2015 Corvette, 2014 Suburban LZ & a 2014 Spark) from this dealer. So anyways I Took the vehicle in for a simple oil change and to check the AC since it has stopped working. Mind you my vehicle is a 2014 with 6000 miles on it. I was notified that their was 2 recalls on the vehicle that I knew nothing about and was never notified about via email or regular mail. They had my car for 4 days before even calling me to let me know anything. Come to find out they don't have the recall parts for one of the recalls so they would need to keep it longer. During this time I did my research on all GMC recalls and there is currently 4 recalls on my vehicle. I called the service agent to ask him what about these other recalls and he had no idea about them saying GM must not of contacted the dealer about the other 2 recalls. One of the recalls was on the seat belt anchors needed to be replaced cause the anchors were coming out of their welds. So basically wearing a seat belt is pointless cause in impact they could just come disconnected from the vehicle. So 6 days now they had my vehicle and I finally get a call at 5:55pm 5 minutes before they close letting me I know I could pick up the vehicle. I ask if 2 recalls they know about have been fixed and the agent response "No the seat belt recall was not fixed we are waiting for parts could take 1-2 weeks" I asked so you want me to drive my vehicle around with my children in the car with seat belts that can break at the welds? The sales manager responded "It's fine not that serious just drive carefully" REALLY??? So I asked the sales manager if he would drive his family around in it and he responded "I have a Tahoe so I'm not sure never drove a Acadia" Another backhanded response. Mind you this vehicle has a DO NOT SALE order with all dealerships due to these recalls. The dealership cannot even let customers test drive them right now but they want me to put my family at risk? I even asked about just trading the vehicle in and the sales manager didn't even try to sell me another car but kept sending me to the service manager to figure out what we were going to do. Ended up arguing with them for 2 hours about this and ended up leaving the vehicle there until they fixed everything cause there was no way in xxxx I was putting my family in it with the issues not being fixed. I will NEVER do business with this dealership ever again. I will be sending this to GM & every review board to make sure other potential customers do not get treated like that. End story after 10 days I finally got my vehicle back and now waiting until Mark Christopher gets recall notices from GM about the 2 new recalls which one is serious (gear shift cable) More

Overall experiance was great!!! This was my 1st experience with Mark Christopher and I will definitely recommend. I ordered my vehicle via their online department. Sam was great to w This was my 1st experience with Mark Christopher and I will definitely recommend. I ordered my vehicle via their online department. Sam was great to work with. He kept me informed of the vehicle eta every step of the way. I was able to do an online credit application and deposit over the phone...never had to leave my office. Once the truck was in the dealership experience was quick and easy (just like I like it) Thank you Mark Christopher & Sam Fakhouri for a great experience!!! More

Pleasing experience with Greg Hess! My wife and I bought a New Cadillac Escalade from Greg in early May and I must say it has by far been our best experience thus far. Not only was Greg My wife and I bought a New Cadillac Escalade from Greg in early May and I must say it has by far been our best experience thus far. Not only was Greg extremely professional and helpful - he knew his stuff from features, packages, MPG, pricing and all other details we needed to know. Before we decided to purchase the vehicle, we decided to talk with other dealerships and spoke to 3 other sales persons. We came back to Greg without hesitation. What we most liked about Greg was the fact that we didn't feel pressured to buy and honored his commitments to when we walked out the door. We can guarantee that Greg will be our go to person in the future when we are in the market for another vehicle. Thank you. More

Pleasant Experienc I had a very pleasant experience with Gerald Waters from the first time I talked to him. He was energetice and enthusiastic about helping me get in t I had a very pleasant experience with Gerald Waters from the first time I talked to him. He was energetice and enthusiastic about helping me get in the car I wanted. I purchased a Chevy Malibu and I love it. He explained the car to me and even help me set up the bluetooth and the On-Star. If I was in the market for another car I would call him back. I have told everyone how nice a person he is and how eveyone I dealt with there was nice and caring right down to my shuttle ride to work. I was very empressed with the employees and the price and the deals they managed to get for me. More

SAM FAKHOURI!! This is the place to go for a new caddy! They are in the midst of a remodel- but the service that I received from Sam Fakhouri outshines any type of r This is the place to go for a new caddy! They are in the midst of a remodel- but the service that I received from Sam Fakhouri outshines any type of remodel or improvement of the physical plant. He worked out an AWESOME deal for me- treated me like family, and kept lines of communication open and flowing. He is awesome!!! Look for him!!!! Honest guy trying to do his job and make the customer happy!!! More

The BEST!! Joe Gonzalez was incredibly helpful and found me the perfect truck to tow Gypsy Trails Gallery, my traveling art gallery! I highly recommend purchasin Joe Gonzalez was incredibly helpful and found me the perfect truck to tow Gypsy Trails Gallery, my traveling art gallery! I highly recommend purchasing a vehicle from him and the rest of the team at Mark Christopher! Thanks so much!!! Could not be happier with my new 2014 Chevy Silverado LT! More

Thanks so much for an amazing customer service experience. Your kindness, patience and honest interaction made our new car purchase an enjoyable breeze. We have purchased many new cars over the ye experience. Your kindness, patience and honest interaction made our new car purchase an enjoyable breeze. We have purchased many new cars over the years but have never had such a pleasant, efficient and user friendly purchase. We will definitely be referring friends and family to you and be back again. More

Joe and the entire Mark Christopher team provided 5 star service during the entire purchase process . The 3rd purchase from this dealer great service Mark Christopher!!! service during the entire purchase process . The 3rd purchase from this dealer great service Mark Christopher!!! More

This has been so far the best experience I've ever had at any dealership I've ever been to...Sam Fakhouri treated me like if he knew me for years and was very helpful on any questions or concerns I ha had at any dealership I've ever been to...Sam Fakhouri treated me like if he knew me for years and was very helpful on any questions or concerns I had.. Sam took a personnel interest and myself and my family and went out of his way to answer all my questions. I highly recommend Mark Christopher Auto center if you're looking for a new ride with some good customer service and prices.. Ask for Sam Fakhouri , highly recommended.. More

Great experience buying our first new Chevy Equinox at Mark Christopher. "Izzy" went above and beyond in making everything smooth from beginning to end. No haggle pricing, very competitive to price match Mark Christopher. "Izzy" went above and beyond in making everything smooth from beginning to end. No haggle pricing, very competitive to price match other dealer internet ads. Will be going back again next year for another new car/truck, as soon as i file my Income tax refund!! More