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Mark Christopher Auto Center

Ontario, CA

4.6
10,502 Reviews
At Mark Christopher Auto Center our mission is to be a premier quality GM retailer in the Los Angeles metro - Southern California area; providing the best opportunities for our team members, customers, communities, and the manufacturer we represent. Feel free to come by the store at any time to meet us in person. We invite you to take a tour of our facility and enjoy a pressure free car buying experience.
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2131 E Convention Center Way

Ontario, CA

91764

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Showing 10,502 reviews

November 12, 2019

Very disappointing I voiced my concerns with service manager Matt. His response to me in a nutshell was if I didn’t like the extremely high mark up cost for your service More

by RTAYLOR136
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sandra, Matt Torres
Nov 18, 2019 -

Mark Christopher Auto Center responded

We acknowledge your review and are currently looking into the events you’ve detailed. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 12, 2019

Oil change Was satisfied with service, however disappointed by tire rotation being pulled out of service, making it not the value it was and looking for alternat More

by alabamasonny
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Was female service representative.
Nov 13, 2019 -

Mark Christopher Auto Center responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 12, 2019

My rep was great at assisting Awesome service rep all the work completed from recalled to other issues were resolved in one day which helped get my car back on the road. Only issu More

by Louie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rodney Reid
Nov 13, 2019 -

Mark Christopher Auto Center responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 12, 2019

Thumbs up to everyone I dealt with Lloyd nd Alex. Both are top notch and treated me GREAT. Alex was very thorough in his explanation of things and just over all a HUGE help More

by T J W
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Fakhouri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Sarabia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lloyd Beardsley
Nov 13, 2019 -

Mark Christopher Auto Center responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

November 11, 2019

Very professional and patient! Because Armando was very curtiuos and professional, he also treated me with respect! I am very satisfied with the service I received! I want to add More

by elvirah48
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Armando Nuno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2019 -

Mark Christopher Auto Center responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

November 11, 2019

Always a pleasure Getting my car serviced at Mark Christopher is always a pleasure. Up front it is easy to schedule an appointment and check in. Communications is alway More

by TRACYBIER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Aceves
Nov 11, 2019 -

Mark Christopher Auto Center responded

We’re delighted to hear of your positive experience at our dealership! We always strive to provide the utmost in customer service and quality, and it makes us happy to know that you feel you experienced these values first hand. We hope you continue to choose us for all of your future automotive needs, and we hope to see you again soon. Until next time, have a great day! Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 11, 2019

Service department The last few times I have been into the service department it’s always the runaround. If it’s not the normal warrantee that they always fight me on. I More

by Ron
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dario
Nov 12, 2019 -

Mark Christopher Auto Center responded

Thank you for sharing your feedback. It is important to us that we satisfy every customer and we appreciate you bringing this issue to our attention. I am concerned about this issue and would like the opportunity to address it. Please be sure to contact me at your earliest convenience. I look forward to speaking with you. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 11, 2019

Comfortable experience. Good experience, didn’t feel pushed on. The call backs were answered quickly and all my questions were answered and efficiently. Enjoyable buying ex More

by The Romeros
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnathan Click
Nov 11, 2019 -

Mark Christopher Auto Center responded

First and foremost, thank you for stopping by to leave this incredible review. Our staff prides itself on providing efficient and friendly service to every customer that comes to our dealership. I'm happy to see that your visit reflects these values and that our team assisted you in such a detailed and customized manner. Give us a call if you have any further questions! Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

November 11, 2019

Easy going I give them 5 stars because they tired there best, it took 5 hours but that was expected. Buying a car is hard because your trying to get the best dea More

by APRILWOODY614
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cassandra Meier
Nov 11, 2019 -

Mark Christopher Auto Center responded

Wow, your kind words took our breath away! We are so glad your recent visit was such a success, and we hope you won’t hesitate to reach out again in the future. Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

November 10, 2019

Best service provided every time Every time I come to Mark Christopher I get treated awesome and never have an issue. My service rep Ray is the best and he makes sure I’m taken care More

by dflo562
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray
Nov 10, 2019 -

Mark Christopher Auto Center responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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