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Mark Christopher Auto Center

Ontario, CA

4.5
10,050 Reviews
At Mark Christopher Auto Center our mission is to be a premier quality GM retailer in the Los Angeles metro - Southern California area; providing the best opportunities for our team members, customers, communities, and the manufacturer we represent. Feel free to come by the store at any time to meet us in person. We invite you to take a tour of our facility and enjoy a pressure free car buying experience.
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2131 E Convention Center Way

Ontario, CA

91764

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Showing 10,050 reviews

June 03, 2020

Horrible customer service. I was told to bring my car in so my husband and I took a day off to come in and the gentleman was trying to charge me $300. I have an extended warranty and I'm being required to p More

by jenpadilla08
Recommend Dealer
No
Employees Worked With
I don't know the name
Jun 11, 2020 -

Mark Christopher Auto Center responded

On behalf of our dealership, we appreciate you bringing these issues regarding your recent visit to our attention. We strive to ensure an excellent experience and would appreciate the opportunity to hear more about what happened. Please contact us directly at your convenience. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

June 03, 2020

Still waiting for recall.Reason because you didn't have that part you was ordered thank you.I hope you call me soon Mr avo auto service department. More

by Salvador Vargas
Recommend Dealer
Yes
Employees Worked With
Mr,Avo
Jun 04, 2020 -

Mark Christopher Auto Center responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

June 03, 2020

Nobu was one of the best service representatives that I have ever dealt with And seems like your dealership is ran very efficiently Looking forward to doing future business with you More

by John
Recommend Dealer
Yes
Employees Worked With
Nobu
Jun 04, 2020 -

Mark Christopher Auto Center responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

June 03, 2020

It was a nice environment treated me very well I will go back I was never pressured into anything Dirado is a very nice man and not pushy at allVery knowledgeable More

by KNUPPSHEAVYHAUL7
Recommend Dealer
Yes
Employees Worked With
Gerald Waters
Jun 04, 2020 -

Mark Christopher Auto Center responded

We appreciate your marvelous feedback. It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thanks again! Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

June 03, 2020

Definitely wouldn’t suggest getting Factory repairs done at this Chevy location! Horrible communication! Left my truck without a windshield uncovered for days on end!! I was unaware of the backordere More

by WeRise
Recommend Dealer
No
Employees Worked With
To
Jun 11, 2020 -

Mark Christopher Auto Center responded

Our team has acknowledged this review.

June 03, 2020

I was disappointed with the wait time my wife encountered, spent all day waiting. This was my first bad experience with you guys. Thank u More

by jaimeroman1756
Recommend Dealer
Yes
Employees Worked With
Ray 4 stars
Jun 04, 2020 -

Mark Christopher Auto Center responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

June 03, 2020

My service attendant was very courteous and professional by greeting and knowledgeable demeanor. He kept me informed during the entire time of my visit. If I requested more information he was ready and will More

by LYMAR.PRATT
Recommend Dealer
Yes
Employees Worked With
Juan fletes
Jun 04, 2020 -

Mark Christopher Auto Center responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

June 03, 2020

Avo the mechanic did an excellent job fixing my car! Very kind and I will definitely come back for a great service again! He explained that he took care of the recall item and did the oil change. More

by randyruth
Recommend Dealer
Yes
Employees Worked With
Avo
Jun 04, 2020 -

Mark Christopher Auto Center responded

We appreciate your kind words. We are glad that we could get your car fixed up and back in good running order. Thank you for your recommendation as well. If there is anything more we can do please come back and see us again any time! We look forward to your next visit. Take care. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

June 02, 2020

Sandra was extra helpful. When out the extra mile to get out car fixed when warranty was being a problem. I’m going work with her from now on. More

by lizybarajas
Recommend Dealer
Yes
Employees Worked With
Sandra in service
Jun 04, 2020 -

Mark Christopher Auto Center responded

Thank you so much for this lovely review! We feel so grateful that you chose to come to our dealership. It's wonderful to hear Sandra and our team were helpful during your visit. If you have any questions, please don't hesitate to reach out to us again. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

June 01, 2020

What a wonderful experience I had. Every part of the car buying process was professionally conducted and the service was definitely second to none. I will definitely recommend Mark Christopher to all of my More

by ICM.H48
Recommend Dealer
Yes
Employees Worked With
Sam Fakhouri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jerry Pena
Jun 03, 2020 -

Mark Christopher Auto Center responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Best, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

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