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Mark Christopher Auto Center

Ontario, CA

4.4
9,393 Reviews
At Mark Christopher Auto Center our mission is to be a premier quality GM retailer in the Los Angeles metro - Southern California area; providing the best opportunities for our team members, customers, communities, and the manufacturer we represent. Feel free to come by the store at any time to meet us in person. We invite you to take a tour of our facility and enjoy a pressure free car buying experience.
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2131 E Convention Center Way

Ontario, CA

91764

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Showing 9,394 reviews

September 16, 2021

I called they had the part I get there they're out of the park they have to order it I lost half a day work More

by BIGJOHNSUR13.BJ
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Avo
Sep 17, 2021 -

Mark Christopher Auto Center responded

We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

September 16, 2021

I spoke to Juan, he was happy to assist me with my Cadillac problem instantly. Good service. 👍🏻😊 More

by GRANDMAFLETCHER1@icloud.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan
Sep 17, 2021 -

Mark Christopher Auto Center responded

Thanks for the kudos! We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

September 16, 2021

Ray is by far the reason why I’m going to continue to bring my vehicle to this dealership because he was patient, understanding, but extremely helpful in giving me the information I needed to resolve my More

by shiveriii
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Peters
Sep 17, 2021 -

Mark Christopher Auto Center responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

September 16, 2021

I found my experience very nice. The service attendant very curious and knowledgeable. One comment that needs attention is on-line appointment. They should carry the same weight as phone calls. More

by FREDVKELLY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Torres
Sep 17, 2021 -

Mark Christopher Auto Center responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

September 16, 2021

Big, clean, extremely busy but got my car back same day which was a good thing More

by racelement13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Torres
Sep 17, 2021 -

Mark Christopher Auto Center responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

September 16, 2021

Darius waited on me. He’s very professional. Explains everything in detail. Him and his twin brother Nobu are both very professional. They have been sitting together forever. If I go into the service c More

by mariebotello
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darius and Nobu
Sep 17, 2021 -

Mark Christopher Auto Center responded

Thank you for your business and this review. I am happy to hear our team was able to serve you and demonstrate how we do business here. If there is anything we can assist you with in the future, please let us know. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

September 16, 2021

Service rep Julie Escobar was unprofessional, rude, unhelpful, hard dealing with, Inconsiderate, bothered her when asking questions I didn’t understand. She didn’t have the GM multi-point vehicle inspe More

by Margie Garcia
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service representative Julie Escobar I give her 1??
Sep 17, 2021 -

Mark Christopher Auto Center responded

Margie, we appreciate learning about your recent service with us. We strive for a positive experience, and it appears you did not receive that from us. I would appreciate the opportunity to discuss your time spent with us. Please contact me at your earliest convenience so we can work together at resolving this. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 16, 2021

Vehicle had to go back a second time to get repaired. Missed diagnosed by tech. Service writer Julie Escobar was professional and kept me informed on the status of vehicle during the time it was there. More

by Rdavis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julie Escobar
Sep 17, 2021 -

Mark Christopher Auto Center responded

We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. Please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 16, 2021

Place is clean, the guy that who take care of me was helpful, only thing that it takes a bit longer to get ready my truck. But good in general More

by adrianej27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jackie
Sep 17, 2021 -

Mark Christopher Auto Center responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

September 15, 2021

Joe Gonzales is outstanding to work with. We have bought our last four vehicles from him. More

by CARMAEL130@gmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 15, 2021 -

Mark Christopher Auto Center responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long-term customer relationships and we truly value your business. Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care! Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

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