Back

Mark Christopher Auto Center

Ontario, CA

4.4
9,375 Reviews
At Mark Christopher Auto Center our mission is to be a premier quality GM retailer in the Los Angeles metro - Southern California area; providing the best opportunities for our team members, customers, communities, and the manufacturer we represent. Feel free to come by the store at any time to meet us in person. We invite you to take a tour of our facility and enjoy a pressure free car buying experience.
Contact Dealership

2131 E Convention Center Way

Ontario, CA

91764

Directions

Filter Reviews By Type

Showing 9,375 reviews

March 10, 2022

We called for 2 days to get an appointment. No one answers or returned our call. I had to call sales who always answer because you want to sell cars. I had to ask for the manager to get an appo More

by residentrancho
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service manager
Apr 08, 2022 -

Mark Christopher Auto Center responded

Thank you for alerting us of this issue as our top priority is delivering 100% customer satisfaction. I would really appreciate the chance to speak with you regarding this matter so we might work toward a resolution. Please contact me at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 10, 2022

I couldn’t be happier with my experience and the staff at mark christopher auto center. They went above and beyond for me! I would recommend them to anyone looking for a GM product! More

by DUFFEYSTONEBARGER
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnny Mendoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Polytarhos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Cagey, Gerald Waters
Mar 10, 2022 -

Mark Christopher Auto Center responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

March 10, 2022

I truly appreciated the Commercial Fleet Department, it’s an in & out process. Instead of us spending hours with the finance department, Jimmey made it an easy process for us to complete the paperwork faster More

by eruano14
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmey Dailey
Mar 10, 2022 -

Mark Christopher Auto Center responded

Thank you and congratulations on your purchase! We are so pleased that we could make your visit easy and hassle-free, and we believe that's how every car buying experience should be. We are sincerely grateful for your business! Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

March 09, 2022

Service person told me that my car would be ready in a little over 2hrs because I was waiting. The time frame was right. More

by MARTIN.ACOSTA2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jackie Klosky
Mar 10, 2022 -

Mark Christopher Auto Center responded

MARTIN.ACOSTA2, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 09, 2022

Brought my Cadillac in for service, made an appt. A week prior for 8 am Monday morning, Nobu got me in, and out In 90 mins, I waited in the waiting room.. got my window working properly. More

by robertseals
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nobu, Gerald Waters
Mar 10, 2022 -

Mark Christopher Auto Center responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 09, 2022

Julie Escobar was very friendly and attentive. I wish I had more associates working for my company with her positive attitude and customer service skills. More

by Andy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julie Escobar
Mar 10, 2022 -

Mark Christopher Auto Center responded

Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and we appreciate everything that they do. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

March 09, 2022

I had an appointment at 9:00am, I stood in front of my car for about 15 minutes everyone was busy and did acknowledge me, I had to ask 2-3 people if they can help me. Lastly, I waited almost 5 hours for More

by ONECHARLOU
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Julie Escobar
Mar 10, 2022 -

Mark Christopher Auto Center responded

Thank you for taking the time to share your recent experience at Mark Christopher Auto Center. We want each customer to be completely satisfied upon visiting us, and the impression you received from our dealership is not okay. We would sincerely appreciate the opportunity to amend the situation, so please contact me directly. Thank you. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

Mar 11, 2022 -

ONECHARLOU responded

Hi, Jeff. Sure, I will give you a call. We spent 75K dollars on a chevy Tahoe at your dealership and paid close to 3K over sticker price during the pandemic so to receive this kind of service for the Tahoe's first visit was surprising. Not to mention I'm in the market to purchase a new truck soon and I may shop elsewhere. Thank you!

March 09, 2022

Very prompt and courteous. All questions answered in full.offered assistance when needed. Pleased with the visit. More

by Linsz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Mar 10, 2022 -

Mark Christopher Auto Center responded

Thank you for this amazing review! We really appreciate your business. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

March 09, 2022

Tony and Vince were amazing! The service was exceptional. Tony went over every detail of my car and I learned so much about my car. The best dealership ever! Thank you Greg for More

by sparkyandpeewee
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vincenzo Catalano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Catalano
Mar 10, 2022 -

Mark Christopher Auto Center responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

March 09, 2022

I work with Service Consultant Jackie Klosky who is awesome!! She is always very pleasant treats me as if I am The only customer there. More

by Mramsey0128
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jackie Klosky
Mar 10, 2022 -

Mark Christopher Auto Center responded

Thank you for taking the time to write about your experience with us! At Mark Christopher Auto Center, we work very hard to provide each of our customers with a personalized and hassle-free experience. Don't hesitate to contact us if there is anything else we can do for you. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

...
348
...