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Marin County Ford
Novato, CA
26 Reviews
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Showing 26 reviews
March 12, 2013
I went to Journey Ford to look at the new Ford C-Max. David was great. He was knowledgeable about the car, answered all of my questions, and demonstrated many of the car's features during our test drive David was great. He was knowledgeable about the car, answered all of my questions, and demonstrated many of the car's features during our test drive. I also looked at two other brands of car, but David was the only salesman who followed up by phone during the following week. He mentioned an available rebate, which motivated me to go back to the dealership for a second look. Journey was able to locate a C-Max in the color I wanted, with the options I wanted, and had it there for me the next day. We negotiated what I felt was a very good deal, and there were never any heavy-handed sales tactics. I have owned by C-Max for just over a month now, and I love it! Haven't been back to Journey yet for any service on it, but I'm sure that I will be treated with the same courtesy and professionalism when that time comes. I've purchased/leased many cars in my lifetime, and this was one of the very best experiences. Cudos to everyone at Journey Ford. More
by norcalgirl
Employees Worked With
David Jacobs
March 04, 2013
After looking at cars in Sonoma where I had bought 3 previous Fords but this time got no follow through from the sales guy or response to my emails. I moved on to a dealership south of San Francisco. previous Fords but this time got no follow through from the sales guy or response to my emails. I moved on to a dealership south of San Francisco. The sales guy there was pretty good and I test drove 2 used cars because they didn't have a new car that fit what I wanted. While I really wanted a new car I sat down to talk about a deal. The closer guy certainly closed the deal for me, I walked out because he really didn't want to talk seriously. So I put a request for info out on the Internet and Athena from Journey Ford in Novato called me. We went over what I wanted and what she had. She emailed me the sticker from the car and I told her I would be in touch. She followed up a couple of times over a couple of weeks period but not pushy. I finally made an appointment and stopped by about a month later, not intending to buy a car...but Athena Williams was so professional, so knowledgable, so smart, so NOT an obnoxious car sales person...the closer guy did his job well, making a bunch of money for the dealership but giving me a fair shake too, a decent offer finally reached on my trade in, so many customer service and other sales people came and introduced themselves while I was waiting to hear about their counter offer, played with my dogs...I just really liked these people, I thought they were all really professional and not icky, creepy. So, while I really didn't intend to spend $40,000, at east I liked the people that got me to do it! And the follow up from Joe, Heather, Teresa and others at Journey has been great and impressive. Better than my BMW folks here in SF, and they are really good! Oh yea, I like the new Ford a lot too. More
by Digorydog
Employees Worked With
Athena Williams
March 03, 2013
My experience with this business and individuals was great! They are all helpful and friendly, while maintaining their professionalism. Even though I purchased a used car and a different brand (VW) th great! They are all helpful and friendly, while maintaining their professionalism. Even though I purchased a used car and a different brand (VW) they all showed their support for me and belief in all cars on their lot! I still get the same special care and package of ongoing help, as if I purchased a new Ford car! They all are available to answer any questions that I have. The way I learn best is to read the manual and then ask for clarification where I need it, such as what kind of gas is really the best for my car. I would recommend this dealership and these individuals to anyone! More
by Bazsha
Employees Worked With
Isiah Jordan, Paula Jo Engle, Hans Bigall, Heather Brautman - all staff are helpful and friendly
July 10, 2012
I have owned Ford/Lincoln vehicles for over ten years. The experience I had at Journey Ford with Paula was by far the best! They were very accomodating and spent the time with me that was needed to expla The experience I had at Journey Ford with Paula was by far the best! They were very accomodating and spent the time with me that was needed to explain all the details of the car I bought. I would recommend them without a doubt! More
by wendistorm
Employees Worked With
Paula Engle
March 09, 2012
If you enjoy a dealer playing games and wasting your time trying to steer you toward the car they want you to buy, see Deseree at Journey Ford, Novato, CA. trying to steer you toward the car they want you to buy, see Deseree at Journey Ford, Novato, CA. More
by philmgarcia
Employees Worked With
Deseree
January 08, 2012
This dealership brings back the used car salesman This dealership brings back the used car salesman principles of yesteryear with a vengeance. Be especially suspicious of vehicles that they will not This dealership brings back the used car salesman principles of yesteryear with a vengeance. Be especially suspicious of vehicles that they will not post pictures of - they'll try to tell you that "it just came in today," but know that this is just a stall tactic. If they ever plan on posting a picture, it's after weeks of masquerading to cover up what they don't want you to see or know. I was interested in a pickup truck which they had no pictures for - the first time I went to see it, it had a lumber rack and bald tires. What does that tell you? And they mislead me by saying that the truck was a short bed (which I wanted) when in fact the truck was a long bed. Can anyone say: sleazy used car salesman? And I wish I were done, but two weeks later when I got over the initial "sleaze shock," I came around to the fact the truck had low mileage, and so I reconsidered doing business with them. I called them and I told them that I was interested in the truck, so the manager, being the sleaze-ball that he is, cut me off right before I was going to let him know that I had previously seen the truck, and immediately started to go off about how "beautiful" the truck was. So, I had enough of his sleaze-ball ways and got tricky myself. I let him think that I was a different customer and I proceeded to tell him that I was looking for a truck that still had a lot of life left in it - not a truck that may have been used and abused by an honest contractor using it for work, so when I come and see the truck, there better be no surprises like oh, I don't know, a lumber rack on the truck. And well, this is where the sleaze-ball manager fell into the trap. He told me that the truck had not been owned by a contractor and "doesn't have a lumber rack or anything like that." Well, there you have it. This truck has been sitting on their lot for well over a month, and there still aren't any pictures of it. I bet if someone calls and tells these guys they're looking for a work truck with a lumber rack, they'll say they have the perfect truck. Buyers beware. More
by Sadbuttrue
Employees Worked With
Glen
November 10, 2011
Buyer Beware! Being part of the "Ford Family", I believe on buying American and local, BUT...was not a good experience. I've posted my results in detail on Twitter and Facebook, of w Family", I believe on buying American and local, BUT...was not a good experience. I've posted my results in detail on Twitter and Facebook, of which I've received quite a response. I sent a detailed letter to Mr. Mullaly, CEO of Ford Motor Co. with a copy to Mr. Omoomy, owner of Journey Ford. I've received an answer from Ford Motor Co. I also went over the details of my experience with a sales mgr. at Journey Ford explaining the games played to beat me out of a lousy extra $100. on my trade-in. My wife wanted a black car. We were shown a WHITE one. That should have been an indication of things to come. We have driven ONLY new Fords since 1975 and so far are happy with the one we purchased. Our experiece should not reflect the quality and integrity of Ford Motor Co. More
by philmgarcia
Employees Worked With
Denice ?
November 08, 2011
I was purchasing via a family member, therefore had "employee pricing." This did not keep them from treating me and my sale as if it was of the highest priority. Sales rep asked all the right questio "employee pricing." This did not keep them from treating me and my sale as if it was of the highest priority. Sales rep asked all the right questions to find out REALLY what I was looking for, as I wasn't clear myself. She was right on target! Follow up has been amazing and I highly recommend this dealership. No pressure, just service. More
by Meryl
Employees Worked With
Denee, Will
