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Marin County Ford

Novato, CA

Overview
Reviews
Vehicles
4.2
248 Reviews
We get it – there are tons of places you can go to buy a car around Novato. But if you’re after a Ford dealership that’s known for top-notch cars and friendly, reliable service, Marin County Ford is your spot. Here, it’s all about the community. We’ve built a dealership that’s welcoming, easy-going, and always looking to give back. Whether you’re from San Francisco, Petaluma, Santa Rosa, San Rafael, or Richmond, we’re here to make you feel right at home. It all starts with giving you an unbeatable experience right here at our Novato Ford dealership. We’ve got an awesome lineup of new Ford cars, a personalized financing process that’s super helpful, and a state-of-the-art service facility with factory-trained techs ready to handle all your maintenance and repairs. Our family-owned dealership at 6995 Redwood Blvd. Novato, CA 94945, is a big part of the local community. We’re excited to help you find the Ford vehicle and services you need!
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6995 Redwood Blvd

Novato, CA

94945

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Showing 248 reviews

November 13, 2026

My 2020 Ford Edge was picked up at my home. CarDoc service and several additional items, including the replacement of a bad battery were completed. I was contacted by Rosie, in advance, for my More

by ROBINLTB18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rosie, Lee
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Nov 13, 2026 -

Marin County Ford responded

Our team is pleased we could handle home pickup and return for your 2020 Ford Edge. Your five-star recognition means a lot to us, and we’re glad you received clear documentation and were consulted before any additional work. John Preston john.preston@marincountyford.com

November 13, 2026

Our amazing experience with this dealership reminded us why purchasing a car in person is still the best approach. The staff were warm, welcoming, VERY knowledgeable and treated us with grace and patience. More

by LB
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Angelo, Tsoai, Derrell
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Nov 13, 2026 -

Marin County Ford responded

We're glad our team's expertise and welcoming approach made purchasing your used Ford Mustang Mach-E such a memorable experience. Hearing how much you love your car, along with your enthusiastic recommendation, means a great deal to us! John Preston john.preston@marincountyford.com

November 06, 2026

Great experience. Knowledgeable staff who are easy to work with and excellent value for the money. More

by BONANZA0
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Angelo
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Nov 06, 2026 -

Marin County Ford responded

Your kind words about our team's expertise and approachability mean a lot to us. Congratulations on your new Ford Maverick! John Preston john.preston@marincountyford.com

November 05, 2026

Easy to work with! Staff was very helpful! An outstanding location to have your car worked on More

by GCHRISTIE0
Recommend Dealer
Yes
Employees Worked With
Several people
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Nov 05, 2026 -

Marin County Ford responded

We're happy our team made servicing your Ford F-150 straightforward and provided the support you needed. Thank you for all five stars! John Preston john.preston@marincountyford.com

November 02, 2026

U n p r o f e s s i o n a l . C More

by FU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N/A
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Nov 06, 2026 -

Marin County Ford responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. John Preston john.preston@marincountyford.com

October 22, 2026

Great customer service and explained work thoroughly Kept me posted on service needed with explanations More

by GLADBATZ
Recommend Dealer
Yes
Employees Worked With
Joesafeen Corpus
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Oct 22, 2026 -

Marin County Ford responded

Honest, detailed explanations and consistent updates are central to our service approach. Knowing you felt informed throughout your Ford Edge’s service means a great deal to our service department. John Preston john.preston@marincountyford.com

October 22, 2026

Very good very very good very good very good good thank you very good evr More

by JOSEYUCA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Preston, Bill Vreeland, John Mefferd, Choy Saechao
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Oct 22, 2026 -

Marin County Ford responded

We’re glad the purchase of your new Explorer left a positive impression. Your kind words mean a lot to our team. John Preston john.preston@marincountyford.com

October 19, 2026

Fast Service, Easy to deal with. No Complainsat all. Very professional.Looking forward for the next service More

by rachelannverana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Mefferd
Print
Oct 19, 2026 -

Marin County Ford responded

Knowing the service on your Ford Explorer was fast and hassle-free means a lot to our service team. We’re pleased we could return your Explorer to the road promptly and look forward to welcoming you back for your next visit. John Preston john.preston@marincountyford.com

October 15, 2026

Simple 40k mile ev service scheduled for 730am while I wait. Was told should take about an hour. After an hour they hadn’t even touched the truck. Really poor experience- should have gotten to work on it More

by sirthierry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Mefferd
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Oct 19, 2026 -

Marin County Ford responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional experience. We never like seeing that we didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. John Preston john.preston@marincountyford.com

October 13, 2026

John and Glen are great to work with every time They always take time to answer my questions More

by Lance36
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Mefferd, Glenn Ross
Print
Oct 13, 2026 -

Marin County Ford responded

We’re glad John and Glenn consistently take time to answer your questions during service on your Ford F-350. Hearing that they take the time to address your questions means a lot to our service department. John Preston john.preston@marincountyford.com

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