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Marin County Ford

Novato, CA

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26 Reviews

6995 Redwood Blvd

Novato, CA

94945

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Showing 26 reviews

October 27, 2023

5 Stars I recently purchased a Mustang Mach-E from Marin County Ford and had an incredible experience. John Preston, the dealership General Manager, was personally involved in my sale and went above a More

by dkdorfler
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Preston
September 05, 2023

Spectacular ! knowledgeable !and came to my rescue when the dealer a few miles away did not disclose that my brand new Mach-e had three gouges as well as internal i More

by Tara
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
John Prteston and Vixtor
January 14, 2020

If you need a car I recommend Edith. She’s attentive and helped me with my credit situation about six months ago. Thank you Edith More

by Ninainapril
Recommend Dealer
Yes
Employees Worked With
Edith
May 21, 2018

Worst Service from Car Dealership EVER! Great Salesman but worst service ever for a car dealership I have ever experienced. I bought a Used Ford from them and it have 8 issues that needed to More

by joe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
none
July 14, 2015

Service Like it should be Had a front end (suspension) problem with Explorer From the estimate through the completion of the work I was kept informed. Works and drives like More

by Fordguy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fran
July 07, 2015

Tires for life was not honored. Since Journey Ford was sold the service has been horrific. We just took our car in for the first set of new tires since we bought it three years ago More

by Foghorn
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Manager.
December 05, 2013

No shuttle service --oh wait--only shuttle service in a very limited area of Novato..It should not be called a service as it can't service anyone who does not want to go with a few miles of the dealership. More

by myblueocean
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
service manager and intake staff
June 21, 2013

In November 2012 I bought my 2013 Ford Focus from Journey Ford in Novato California. Part of the sales pitch the salesman handed us was "Free Tires For Life" In March 2013 it was time for my 5000 mile che More

by sasser45
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service Department Director
April 30, 2013

This dealership has a history of making promises and not following through. They have repeatedly been caught in lies and continually pull shenanigans. The worst dealership in Marin County. FORD should close More

by slopez27
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Several employees
April 26, 2013

Having purchased several new vehicles over the years, I must take the time now to write that Journey Ford is by far the best group of people I've dealt with. Brandon Fisher, the truck specialist, was calle More

by Pocahantus
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Fisher
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