Mariano Rivera Honda

I have honestly tried to refrain from writing a review about my experience with this dealership. When they say do you want to good or bad first, I’ll start off with the good. They allowed me to start the about my experience with this dealership. When they say do you want to good or bad first, I’ll start off with the good. They allowed me to start the purchasing process for my vehicle over the phone. My sales guy was great. And Raymond Brown was a great person to handle my problems. But here comes the bad: The car was sold to me with a HUGE warp in the door, that I unfortunately did not see when I drove it off the lot. The reason I didn’t see it is because it was dark, and the lighting did not highlight the warp. When I contacted the dealership, the next day saying there was something wrong with my vehicle and I didn’t do it, they told me I could pay to get it fixed. THANK GOD they posted that vehicle with the warp in it so I could prove they sold it to me that way. PS I didn’t see the warp in the photos myself until I had to prove I didn’t do it. I also had to essentially contact them to get my vehicle back when it was done, instead of them contacting me. I will say the plus is they did come pick up my car and loan me another. Very nice. The icing: the warranty. I paid an astronomical price for my warranty through the dealership, thus with learning that and having buyer’s remorse I wanted to cancel it. The canceling process was horrible: I called 2 days later and emailed time and time again to work on getting cancelled without hearing back. I was told Nicholas was busy when I called, but he told me he was out sick. Which one was it? With that being said, we finally got the ball rolling for it to be done incorrectly. My paperwork was sent over to the warranty company with no dates or signatures, so they didn’t start the cancellation process. Thank gosh the warranty company had it on file that I called about cancellation prior so instead of prorating my refund they gave me 100% back. But this took over some weeks, due to the dealership. I had to do their work for them. Next they finally get the money. My warranty in total is $5,246. But they only sent BOA $4,400. Where is the other portion I called that warranty company, and they said the second warranty was cancelled. Where is the money and why was it not sent? It’s so sad because I remember the day I went in I was sooo happy and left happy. Now here I am, just sad and disappointed. I didn’t want to have to write this review, but this is the most unreasonable customer service for someone who just wants things done correctly. I sent two emails just this week, which weren’t given a response, thus, the reason for my review. I am pretty patient, but this is JUST NOT RIGHT! O and technically I never got my money back for the ferry you guys say you give! :) More

I am extremely pleased with the service and treatment I received here. Brendan was amazing and attentive and excellent at what he does. I got what I wanted and he made the experience pleasant. The dealersh received here. Brendan was amazing and attentive and excellent at what he does. I got what I wanted and he made the experience pleasant. The dealership is very clean and well maintained and have many services available when you buy or lease with them. More

Nick Malena and Kevin Giron were so helpful, reliable and kind when helping us pick a new car! They understood exactly what we were looking for and every single question we had was answered. They went above kind when helping us pick a new car! They understood exactly what we were looking for and every single question we had was answered. They went above and beyond when explaining everything so we understood exactly what we were buying! They have me and my family's full trust when looking for a car. More

Wonderful people stop in and see Jose Saravia he will take care of all your needs. take care of all your needs. More

Always check the final OTD price before you sign. I put a deposit on a car to be delivered to the dealership and waited 2 weeks to be ready. My OTD price was agreed on when the deposit was placed. I I put a deposit on a car to be delivered to the dealership and waited 2 weeks to be ready. My OTD price was agreed on when the deposit was placed. I checked the contract before I signed and it was increased by $4K. Too many games. More

My wife and I were looking for a place to service her CR-V since we were displeased with our previous Honda dealer. We think we've found the winner. Very happy with the level of service recieved here. Th CR-V since we were displeased with our previous Honda dealer. We think we've found the winner. Very happy with the level of service recieved here. They were very efficient, kind and not pushy. We will certainly be using them for all my wife's Hondas future needs. Thank you! More

Service was exceptional. Everyone was courteous and professional . I would not hesitate to recommend you Everyone was courteous and professional . I would not hesitate to recommend you More

Communicating via text, I would’ve liked to vent more up-to-date on our conversations up-to-date on our conversations More

The service experience was smooth and everyone was very polite and professional. The complimentary shuttle service was great. polite and professional. The complimentary shuttle service was great. More

From previous dealer experiences, I was impressed with the knowledge, patience and courteous staff. The process was incredibly fast and easy! Car washes and oil changes included in transaction was a defin the knowledge, patience and courteous staff. The process was incredibly fast and easy! Car washes and oil changes included in transaction was a definite come back for future purchases. Stay competitive and your company will strive upward! Jose is the Man! More