Marhofer Chevrolet

Great sales people, prices and easy to work with. Extremely accommodating when problems need to be addressed. I will recommend them highly to anyone looking for a car. Extremely accommodating when problems need to be addressed. I will recommend them highly to anyone looking for a car. More

This review gives me no pleasure but it must be written. Marhoffer has gone downhill!!! Their voice recording which seems all you ever get is a lie!! Great customer experience??? No way! Purchased a GM Marhoffer has gone downhill!!! Their voice recording which seems all you ever get is a lie!! Great customer experience??? No way! Purchased a GM vehicle from another dealership (after I purchased a new $72k vehicle from Marhoffer two years prior and $2k over invoice) and they did everything not to service the manufacturer's defects. The vehicle had less than 5k miles. The service department experience was horrific. Chris and Emil gave me the runaround about honoring GM's 3yr/36k mile bumper to bumper. It would cost their dealership nothing because GM would reimburse them. When they finally adjusted the gaps in my vehicle, Marhoffer collision left scratches on my extra optioned paint and the inside and outside was covered with half wiped off cleaning compound. Chris contacted me via email and asked for photos. I sent a minimum of six. Then he said he would look into a part for my vehicle, order it and contact me. Almost three weeks later, NOTHING! Emily was AWESOME and really tried to help but the service department management was behaving as if they were doing me a favor. It seems if you don't buy from them, they don't care about your GM automobile experience. Marhoffer has ruined their reputation and are on the verge of destroying GM's brand!! They have lost a customer and GM is on the verge of losing one as well. More

Dane was very professional and personable. He explained everything and answered all of my questions. Thanks Dane! He explained everything and answered all of my questions. Thanks Dane! More

I drive an hour each way for my service appts. And will continue to do so because I've never worked with such kind friendly people and gotten such great service. My next vehicle will definitely co And will continue to do so because I've never worked with such kind friendly people and gotten such great service. My next vehicle will definitely come from there as well. More

I have dealt with this dealership for over 40 years and have never had a problem or bad experience. Always friendly and try to get the work done as fast as possible. have never had a problem or bad experience. Always friendly and try to get the work done as fast as possible. More

Service advisor was helpful and prompt he got me in and quick. I would recommend them. quick. I would recommend them. More

Life is truly stranger than fiction. Before purchasing, I had a written offer from them, and the day I came in, the offer was $1000 more than what was initially provided. After correctin Before purchasing, I had a written offer from them, and the day I came in, the offer was $1000 more than what was initially provided. After correcting their first “error” on their paperwork, they hid another $1000 in my actual contract, which had to be changed twice before it was signed. The purchased car was supposed to be delivered to my house at my convenience, but it was dropped off without a phone call, left in my driveway with the keys in the car, ignition on, while I was at work, only for me to discover it on my own. To add insult to injury, the car had an extra 3808 miles on it from when I purchased it and signed the contract just three days prior. Ron Marhofer Chevy’s explanation was that their drivers are 80-90 years old, so that is why the purchased car was left on and in my driveway. For the extra miles, I was told the car was a delivery vehicle, hence the discrepancy. When I went in, they showed me one paper that “apparently” was filed by the salesman the day of with my contract, showing the higher mileage. This random piece of paper did not bear my signature or anyone else's from the store, yet every other document had my signature with the lesser mileage. Ron Marhofer Chevy offered me a mere $500 to make up the difference for their mistake. I chose to return the car that day. However, despite being promised a refund check upon return, the process turned into a nightmare. Initially told I could pick up the check the following day, I was later informed that I needed proof from my bank that the check had cleared my account. Despite providing this proof, I was then told that their policy had suddenly changed, and they would mail me a check in 10 days. Even after showing that the check had been deposited and cleared after I had returned the vehicle, Ron Marhofer Chevy insisted on further delays, claiming all checks needed to be signed by a MARHOFER, who conveniently happened to be “hours away.” Upon returning to collect my refund, I was met with indifference and a lack of accountability. The only apology I received was a dismissive "I’m sorry you feel that way." This was a place that consistently boasted about treating customers like family. Yet, my experience with them felt more like dealing with a crazy ex than a "reliable" car company. Their actions, from disconnecting phone calls to gaslighting customers, speak volumes about their true priorities. Avoid this place like the plague if you value your time, money, and sanity. More