Marhofer Chevrolet

Life is truly stranger than fiction. Before purchasing, I had a written offer from them, and the day I came in, the offer was $1000 more than what was initially provided. After correctin Before purchasing, I had a written offer from them, and the day I came in, the offer was $1000 more than what was initially provided. After correcting their first “error” on their paperwork, they hid another $1000 in my actual contract, which had to be changed twice before it was signed. The purchased car was supposed to be delivered to my house at my convenience, but it was dropped off without a phone call, left in my driveway with the keys in the car, ignition on, while I was at work, only for me to discover it on my own. To add insult to injury, the car had an extra 3808 miles on it from when I purchased it and signed the contract just three days prior. Ron Marhofer Chevy’s explanation was that their drivers are 80-90 years old, so that is why the purchased car was left on and in my driveway. For the extra miles, I was told the car was a delivery vehicle, hence the discrepancy. When I went in, they showed me one paper that “apparently” was filed by the salesman the day of with my contract, showing the higher mileage. This random piece of paper did not bear my signature or anyone else's from the store, yet every other document had my signature with the lesser mileage. Ron Marhofer Chevy offered me a mere $500 to make up the difference for their mistake. I chose to return the car that day. However, despite being promised a refund check upon return, the process turned into a nightmare. Initially told I could pick up the check the following day, I was later informed that I needed proof from my bank that the check had cleared my account. Despite providing this proof, I was then told that their policy had suddenly changed, and they would mail me a check in 10 days. Even after showing that the check had been deposited and cleared after I had returned the vehicle, Ron Marhofer Chevy insisted on further delays, claiming all checks needed to be signed by a MARHOFER, who conveniently happened to be “hours away.” Upon returning to collect my refund, I was met with indifference and a lack of accountability. The only apology I received was a dismissive "I’m sorry you feel that way." This was a place that consistently boasted about treating customers like family. Yet, my experience with them felt more like dealing with a crazy ex than a "reliable" car company. Their actions, from disconnecting phone calls to gaslighting customers, speak volumes about their true priorities. Avoid this place like the plague if you value your time, money, and sanity. More

To say my experience with Ron Marhofer is Stow was less than satisfactory, would be an extreme understatement. I went to Ron Marhofer in Stow a week ago today, on Tuesday 12/6/22. After a lengthy discussio than satisfactory, would be an extreme understatement. I went to Ron Marhofer in Stow a week ago today, on Tuesday 12/6/22. After a lengthy discussion on the trade in value of my current truck, which was purchased in April, (stickered at $36,000 with a Kelly Blue Book trade in value of $30,000) I was told by the salesman, I must have overpaid for my truck because it is not worth more than $25,000… Which is a typical dealership pitch but is also border line insulting. None the less, I went into Ron Marhofer expecting to lose a little money. Doing my research, I reached out to the Ron Marhofer in Cuyahoga Falls. The Falls dealership told me they would give me, “$26,000-26,500” for my trade in. The Stow location wouldn’t match. I decided to bite the bullet and make the deal on the truck I was interested in purchasing if the dealership would fix a few minor rust spots. On Friday 12/9/22, I spoke with the salesman, Noah and according to Noah, the truck I was interested in purchasing was “already heading to the body shop and it likely won’t be ready to pick up until Wednesday” (tomorrow, 12/14/22). We then made an “agreement” without signing paperwork and planned to proceed with the purchase. I told Noah that I found 3% better financing with my credit union, and I was going to use them. Noah remarked, “That’s hard to believe” again, insulting me as if I was not being truthful on the matter. He then asked me if I could come in to sign some paperwork on Saturday, 12/10/22. Once I arrived Saturday afternoon, I was given a speech on ‘how I could sign with their credit union and lock in the truck now, at an 8% interest rate’ – I reiterated to Noah that my credit union was providing me an interest rate of 5.1% and I would be using them. Noah continued to try and persuade me by telling me that “a couple percent is just nickels on the dollar.”  Those “nickels and dollars” mean a lot more to me than they do to a multi-million-dollar dealership. Noah then told me that if I don’t sign using their credit lender that they could not hold the truck for me, although the truck was in the body shop. After further discussion, I offered to put down a cash down payment until the loan was completed. Noah told me that his manager James would not accept. After wasting an hour of my Saturday afternoon with the attempts to be swindled and pressured into signing, Noah tells me that he can “email me a buyer’s agreement” to give to my credit union to move forward. I left very frustrated with the customer service I was receiving. My frustration continued until Monday, as I did not receive the emailed agreement as I was promised over the weekend. I did not receive any emails from Noah until after 3pm on Monday, 12/12/22. When I finally received an email from Noah, it was still not the buyer’s agreement that was promised, it was an emailed attachment of a brochure for their extended warranties. Still extremely frustrated, I finally received the agreement and sent it to my loan officer by 3:45pm Monday 12/12. I was already approved for this loan; the bank just needed the agreement to process the check. Noah was informed of this and knew as soon as the agreement was given to the bank, we could proceed with the purchasing of this vehicle and the sale would be finalized when the truck was out of the body shop. This morning, Tuesday 12/13 I received a text informing me they sold the truck to someone else. Baffled with the lack of professionalism I received via text message I decided to call and speak with the manager, James.  James was unavailable so I explained to Noah my frustrations and he responded with he “gets it, but this happened here all the time.” I informed him of my intention to put up this review and to help protect other people from this happening again, and he replied “well that’s messed up man. That’ll cost me clientele.” I am unsure how you could ever build a clientele by doing business the way they tried doing business with me. Needless to say, I will NEVER do business with the Stow Ron Marhofer again and I encourage you to do the same. If you made it through all of this, thank you for your time! More