Marcotte Ford
Holyoke, MA
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My vehicle has now been with the service department 2 times in three weeks. The first time they had it was for over 2 weeks. They were supposed to fix a jammed seatbelt, the door code numbers on the driv times in three weeks. The first time they had it was for over 2 weeks. They were supposed to fix a jammed seatbelt, the door code numbers on the driver side door, and the roof rack recall. They fixed the seatbelt, and then didn’t install the panel correctly that covers it so when I got the vehicle back, the panel was hanging off. I had my vehicle back for less than three days when I realized the door code numbers were still flashing. Back to the service department it went. I had also noticed an issue with the cruise control which they were going to take a look at. They’ve had my vehicle since Monday (currently Friday) and I have yet to hear from the technician. I have called two times over two days and have been told that I will receive a call back shortly both times only to never hear from them. Mind you, all of this is under the factory warranty. I wouldn’t not have minded the wait for my vehicle so much if there had been an ounce of communication. The technician on my vehicle never ended up calling me and questions went unanswered. I will never willingly bring my vehicle here again. More
I recently visited your rental office. Rented a car there. Your associates in the office was very nice ppl. Services was a pleasant very friendly. there. Your associates in the office was very nice ppl. Services was a pleasant very friendly. More
Excellent buying experience. Very happy with my 2021. Ford F-150. Would highly recommend Marcotte Ford if you are looking for a new or used vehicle. Ford F-150. Would highly recommend Marcotte Ford if you are looking for a new or used vehicle. More
I'm truly enjoying my new Bronco. I'm still learning about all the features on the vehicle. Marcotte ford is exceptional in their sales and service. I purchase and service my vehicles with them. The ser about all the features on the vehicle. Marcotte ford is exceptional in their sales and service. I purchase and service my vehicles with them. The service department is very accommodating and pleasant. My salesperson, Andrew, is very knowledgeable and a pleasure to do business with. He always makes himself available with any of my concerns. This is the 2nd car I've purchased from him and hopefully if and when I'm purchasing another vehicle he'll still be at Marcotte. Make your 1st stop at Marcotte and there will not be any need to go elsewhere More
Everyone was helpful, they worked with me to get the finanacing I was comfortable with, no one was pushy, and it was an enjoyable experience. I highly recommend Marcotte Ford. finanacing I was comfortable with, no one was pushy, and it was an enjoyable experience. I highly recommend Marcotte Ford. More
I have been getting my Ford escapes at Marcotte since 2012 and I have never been dissatisfied. They treat me like family! Will continue there 2012 and I have never been dissatisfied. They treat me like family! Will continue there More
GREAT SERVICE . LEO SALES PERSON VERY HELPFUL. FRIENDLY. GREAT SERVICE . LEO SALES PERSON VERY HELPFUL. FRIENDLY. TRIED HARD TO MAKE NEW CAR TRANSITION AS EASY AS POSSIBLE. WOULD RECOMMEND THIS SALES PERSO GREAT SERVICE . LEO SALES PERSON VERY HELPFUL. FRIENDLY. TRIED HARD TO MAKE NEW CAR TRANSITION AS EASY AS POSSIBLE. WOULD RECOMMEND THIS SALES PERSON AND DEALERSHIP. More