Marcotte Ford
Holyoke, MA
Filter Reviews by Keyword
By Type
Showing 100 reviews
James Filomeno was very helpful in helping us secure the purchase of a 2022 F350 on the VHE98 contract. Every time I emailed him with a question he responded in a very timely manner. I highly recommend Jame purchase of a 2022 F350 on the VHE98 contract. Every time I emailed him with a question he responded in a very timely manner. I highly recommend James. More
My vehicle has now been with the service department 2 times in three weeks. The first time they had it was for over 2 weeks. They were supposed to fix a jammed seatbelt, the door code numbers on the driv times in three weeks. The first time they had it was for over 2 weeks. They were supposed to fix a jammed seatbelt, the door code numbers on the driver side door, and the roof rack recall. They fixed the seatbelt, and then didn’t install the panel correctly that covers it so when I got the vehicle back, the panel was hanging off. I had my vehicle back for less than three days when I realized the door code numbers were still flashing. Back to the service department it went. I had also noticed an issue with the cruise control which they were going to take a look at. They’ve had my vehicle since Monday (currently Friday) and I have yet to hear from the technician. I have called two times over two days and have been told that I will receive a call back shortly both times only to never hear from them. Mind you, all of this is under the factory warranty. I wouldn’t not have minded the wait for my vehicle so much if there had been an ounce of communication. The technician on my vehicle never ended up calling me and questions went unanswered. I will never willingly bring my vehicle here again. More
I recently visited your rental office. Rented a car there. Your associates in the office was very nice ppl. Services was a pleasant very friendly. there. Your associates in the office was very nice ppl. Services was a pleasant very friendly. More